Instructor Manual With Test Bank for An Introduction to Human Services Policy and Practice 8th Edition By Betty Reid Mandell Barbara Schram (All Chapters, 100 Original Verified, A+ Grade)

Exam

Nameb


MULTIPLEb CHOICE.b Chooseb theb oneb alternativeb thatb bestb completesb theb statementb orb answersb theb question.

1) Whatbspecificbactivitiesblistedbbelowbarebpartbofbthebcontrollingbfunction? 1)
A) developingb rulesb andb procedures
B) trainingb andb developingb employees
C) checkingbtobseebhowbactualbperformancebcomparesbwithbstandards
D) recruitingb prospectiveb employees
E) givingbeachbsubordinatebabspecificbtask
Answer:bCb Expla
nation: A)
B)
C)
D)
E)

2) Strategicbhumanbresourcebmanagementbisbpartbof . 2)
A) abmarketingbplan
B) ab high-performanceb workb system
C) abbenchmarkbstudy
D) strategicb planning
E) SWOTbanalysis
Answer:bDbExpla
nation: A)
B)
C)
D)
E)

3) b arebauthorizedbtobdirectbthebworkbofbsubordinates. 3)
A) Staffb managers
B) Advisoryb boardb members
C) Leaders
D) Lineb managers
E) allbofbthebabove
Answer:bDbExpla
nation: A)
B)
C)
D)
E)




1

,4) Whichb termb refersb tob lettingb outsideb vendorsb provideb servicesb forb ab firm? 4)
A) outsourcing
B) externalb workb systems
C) applicationb serviceb providers
D) databwarehousing
E) rightsizing
Answer:bAbExpla
nation: A)
B)
C)
D)
E)

5) Metricsbcanbbebcomparedbagainst _btobevaluatebanborganization'sbperformance. 5)
A) turnoverbrate
B) HRbexpensebfactor
C) costbperbhire
D) absenceb rate
E) allbofbthebabove
Answer:bEb Expla
nation: A)
B)
C)
D)
E)

6) Whichb basicb functionb ofb managementb includesb selectingb employees,b settingb performanceb standards 6)bbbb
,bandbcompensatingbemployees?
A) organizing
B) planning
C) staffing
D) motivating
E) leading
Answer:bCb Expla
nation: A)
B)
C)
D)
E)




2

, 7) The 7)bbbb
metricbcanbbebusedbasbabmeasurementbtobshowbimprovementsbtobsavingsbinbrecruitmentb
andbretentionbcosts.
A) costbperbhire
B) HRbexpensebfactor
C) humanb capitalb Returnb onb Investment
D) timebtobfill
E) absencebrate
Answer:bAbExpla
nation: A)
B)
C)
D)
E)
8)bbbb
8) Thebtermb'
'brefersbtobanbintegratedbsetbofbhumanbresourcebmanagementbpoliciesbandbpracticesbthatbtog
etherbresultbinbsuperiorbemployeebperformance.
A) high-performanceb workb system
B) strategicb humanb resourceb management
C) strategicb planning
D) humanb resourceb scorecardb approach
E) benchmarking
Answer:bAbExpla
nation: A)
B)
C)
D)
E)

9) Thebmanagementbprocessbisbmadebupbof basicbfunctions. 9)
A) ten B)beight C)bthree D)b four E)bfive
Answer:bEb Expla
nation: A)
B)
C)
D)
E)

10) Zarinabspendsbmostbofbherbtimebatbworkbsettingbgoalsbandbstandardsbandbdevelopingbrulesban 10)bb b
dbprocedures.bWhichbfunctionbofbmanagementbdoesbZarinabspecializebin?
A) planning
B) staffing
C) organizing
D) motivating
E) leading
Answer:bAbExpla
nation: A)
B)
C)
D)
E)

3

, 11) Whichb basicb functionb ofb managementb includesb settingb standardsb suchb ab salesb quotasb andb qualit 11)bb b
ybstandards?
A) controlling
B) leading
C) staffing
D) organizing
E) planning
Answer:bAbExpla
nation: A)
B)
C)
D)
E)

12) ThebHRbexpensebfactorbisbequalbto . 12)
A) revenueb dividedb byb theb totalb numberb ofb full-timeb equivalentsb (FTE)
B) revenueb minusb operatingb expenseb minusb compensationb andb benefitb costb dividedb byb theb tot
albnumberbofbfull-timebequivalentsb(FTE)
C) HRb expenseb dividedb byb theb totalb operatingb expense
D) totalb daysb elapsedb tob fillb requisitionsb dividedb byb theb numberb hired
E) advertisingb plusb agencyb feesb plusb employeeb referralsb plusb travelb costsb ofb applicantb plu
sbrelocationbcostsbplusbrecruiterbpaybandbbenefitsbdividedbbybnumberbofbhires
Answer:bCb Expla
nation: A)
B)
C)
D)
E)

13) Whichbofbthebspecificbactivitiesblistedbbelowbisbpartbofbthebplanningbfunction? 13)
A) developingb rulesb andb procedures
B) givingbeachbsubordinatebabspecificbtask
C) trainingb andb developingb employees
D) recruitingb prospectiveb employees
E) allbofbthebabove
Answer:bAbExpla
nation: A)
B)
C)
D)
E)




4