Chapter 1 t t
The Operations Function
t t
MultipletChoicetQuestions
1. Whytistoperationstmanagementtatmoretencompassingttermtthantproductiontma
nagement?
A. Operationstmanagementtistconcernedtwithtmultipletproductstandtservices
B. Operationstmanagementtrefersttotservicetastwelltastmanufacturingtorganizations
C. Operationstmanagementtistbroadertincludingtthetfinancingtandtmarketingtfunctions
D. Operationstmanagementtmakestusetoftthettoolstoftquantitativetanalysistandtcomputertsyst
ems
2. Whichtoftthetfollowingtfunctionstistresponsibletfortthetactualtmovementtoftgoodstand
/ortservicestacrosstorganizations?
A. Logistics
B. Operations
C. Purchasing
D. Nonetoftthese
3. Approximately,twhattpercentagetoftthetAmericantworkforcetworkstintservicetind
ustries?
A. 20%
B. 40%
C. 80%
D. 90%
4. Thetfourtdecisiontareastintoperationstmanagementtare:
A. Planning,ttechnology,tinventory,tandtcontrol
B. Process,tquality,tcapacity,tandtinventory
C. Process,tquality,ttechnology,tandtcapacity
D. Nonetoftthese
1-1
©t2013tbytMcGraw-
HilltEducation.t Thististproprietarytmaterialtsolelytfortauthorizedtinstructortuse.tNottauthorizedtfortsaletort distributiontintanytmanner.t T
histdocumenttmaytnottbetcopied,tscanned,tduplicated,tforwarded,tdistributed,tortpostedtontatwebsite,tint wholetortpart.
,Chaptert01t-tThetOperationstFunction
5. Atproductivetsystemstapproach:
A. Viewstoperationstastatseparatetorganizationaltfunction
B. Musttprovidetfeedbacktinformationtfortcontroltoftprocesstinputstandttechnology
C. Istoftlimitedtusetintservicetorganizations
D. Disregardsthumantandtsocialtconcerns
6. Capacitytdecisions:
A. Includetstaffingtandtscheduling
B. Includetinventorytcontrol
C. Includetdefiningtproducttspecifications
D. Nonetoftthese
7. Inventorytdecisionstinvolve:
A. Determiningtwhatttotorder,thowtmuchttotorder,tandtwhenttotorder
B. Trackingtthetflowtoftmaterials
C. Managingtthetfinishedtgoodstinventories
D. Alltoftthese
8. Thetcontemporarytoperationstthemestsignifytthat:
A. Moretemphasistshouldtbetplacedtontmanufacturingtthantontservicetindustries
B. Everytoperationtshouldtbetexternallytdirectedttotmeettthetcustomers'trequirements
C. Operationstdecisionstshouldtprecedetdecisionstintothertfunctionstintantorganization
D. Totbetcompetitive,tstrategiestfortoperationstshouldtexcludetbroadertsupplytchaintissues
9. Thetessencetoftoperationstmanagementtcantbetdescribedtby:
A. Process,tcapacity,tandtpeople
B. Decisions,tfunction,tandtprocess
C. Planning,tcontrol,tandtorganization
D. Integratedtplanningtandtcontrol
1-2
©t2013tbytMcGraw-
HilltEducation.t Thististproprietarytmaterialtsolelytfortauthorizedtinstructortuse.tNottauthorizedtfortsaletort distributiontintanytmanner.t T
histdocumenttmaytnottbetcopied,tscanned,tduplicated,tforwarded,tdistributed,tortpostedtontatwebsite,tint wholetortpart.
,Chaptert01t-tThetOperationstFunction
10. Whichtoftthetfollowingtistnottatcontemporarytthemetintoperations?
A. GlobalizationtoftOperations
B. LeantOperations
C. QualitytTeams
D. EnvironmentaltConcernstandtSustainability
11. Thetthreetprimarytfunctionstthattexisttintmosttbusinesstorganizationstare:
A. Operations,taccounting,tandtfinance
B. Operations,tproduction,tandtfinance
C. Production,tmarketing,tandthumantresources
D. Operations,tfinance,tandtmarketing
12. Thetthreetmajortfunctionstoftbusinesstorganizations:
A. Aretmutuallytexclusive
B. Functiontindependentlytofteachtother
C. Interfacetwithteachtother
D. Dotnottinterfacetwithteachtother
13. Whichtonetoftthetfollowingtwouldtnottgenerallytbetclassifiedtastantinputtintatuniv
ersitytsystem?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. Thetfourtmajortdecisiontresponsibilitiestoftoperationstmanagementtare:
A. Process,tquality,tcapacity,tandthumantresources
B. Process,tquality,thumantresources,tandtinventory
C. Quality,tinventory,thumantresources,tandtcapacity
D. Process,tcapacity,tquality,tandtinventory
1-3
©t2013tbytMcGraw-
HilltEducation.t Thististproprietarytmaterialtsolelytfortauthorizedtinstructortuse.tNottauthorizedtfortsaletort distributiontintanytmanner.t T
histdocumenttmaytnottbetcopied,tscanned,tduplicated,tforwarded,tdistributed,tortpostedtontatwebsite,tint wholetortpart.
, Chaptert01t-tThetOperationstFunction
15. Whichtoftthetfollowingtistnottintthetprocesstcategorytoftthetoperationstdecisiontfra
mework?
A. Layouttoftthetfacility
B. Jobtdesign
C. Thettypetoftequipmenttandttechnology
D. Producttortservicetinspection
16. Supplytchaintmanagementtincludestthetintegrationtof:
A. Suppliers
B. Manufacturers
C. Customers
D. Alltoftthetabove
17. Thetsupplytchaintextendstfrom:
A. Supplierttotmanufacturing
B. Supplierttotsupplier
C. Dealerttotcustomer
D. Supplierttotcustomer
18. Supplytchaintmanagementtincludestalltoftthetfollowingtexcept:
A. Purchasing
B. Inventorytcontrol
C. Advertising
D. Customertservice
19. Atcomprehensivetdecision-makingtframeworktfortoperationstincludes:
A. Considerationtoftothertorganizationaltfunctions
B. Considerationtoftoperationstintisolationtoftothertfunctions
C. Supplierstbuttnottcustomers
D. Customerstbuttnottsuppliers
1-4
©t2013tbytMcGraw-
HilltEducation.t Thististproprietarytmaterialtsolelytfortauthorizedtinstructortuse.tNottauthorizedtfortsaletort distributiontintanytmanner.t T
histdocumenttmaytnottbetcopied,tscanned,tduplicated,tforwarded,tdistributed,tortpostedtontatwebsite,tint wholetortpart.