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Ei requires individuals to manage their own emotions as well as the
emotions of others
-T or F - ✔✔True
Leaders view their org as a series of interdependent silos - ✔✔False (page
9)
Interdependent silos - ✔✔
An isolate is very passionate about his/her org
T/F - ✔✔False
People around the world today are far ______ - ✔✔More interconnected
Mangers/leaders view - ✔✔Managers do things right. Leaders do the right
thing
What is good in leadership - ✔✔Self-awareness
Ei involves - ✔✔Managing your own emotions and the emotions of others
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,There are many resources on the topic of _____, but little info about being
an effective ____ - ✔✔Leadership, follower
What is in the "other side" of the leadership coin - ✔✔Followers
A resonant environment is a workplace characterized by efficiency and
orderliness - ✔✔False (page 67)
In herzbergs two factor theory, job dissatisfaction can be affected by salary,
but job satisfaction can not be affected by salary
T/F - ✔✔True (page 73)
cognitive dissonance arises from the attempt to process conflicting ideas,
attitudes, or beliefs
t/f - ✔✔true
the SMART goal guidelines support "doing" goals
t/f - ✔✔true
autonomy in a job helps a worker take ownership and responsibility for the
work
t/f - ✔✔true
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, motivation can be measured in - ✔✔the amount of effort one gives and
persistence one has
why do managers put more time into thinking about motivation than the
people who work for them? - ✔✔part of a managers job is to motivate
employees
intrinsic motivation includes - ✔✔some kinds of rewards such as personal
satisfaction
extrinsic motivation frequently includes - ✔✔avoiding unpleasant
consequences of events
mallows hierarchy of needs states that after people fulfill a need - ✔✔it
ceases to be a motivator
in equity theory a person is likely to be most unhappy when - ✔✔inputs
exceed outcomes
cognitive dissonance occurs when two ideas conflict and - ✔✔both can't be
true at the same time
one way that people typically try to resolve cog dissonance us by -
✔✔deciding that one of their perceptions must have been mistaken
the primary focus of expectancy theory is - ✔✔outcomes
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