Medical Office Procedures - Final Exam
Review Questions 100% Well Answered.
What are the qualities that make a great MOA? - Answer Effective communication skills, Good
organizational ability, fast and accurate keyboarding skills, Sound understanding of medical terminology
and anatomy, excellent medical machine transcription skills, knowledge of basic computer programs and
software billing systems, ability to multi-task, ability to work efficiently on an individual basis as well as
part of a team.
List the SMART Goals? - Answer Specific, Measurable, Attainable, Realistic, Timely
What is customer Service? - Answer The process of ensuring customer satisfaction with a product or
service.
Define Confidentiality - Answer Keeping personal private information private
What are some pieces of information that should be kept confidential? - Answer All health information
Names, birthdates, OHIP #'s, address, phone number, any data in the file that is not publicly
known/available
Patient files
Conversations
Why should you know the responsibilities of your co-workers? - Answer So you can step in and
performs those duties if the need arises. Have an understanding of what they are doing as part of the
team
What are examples of allied Health Professions? - Answer Acupuncturist, Chiropractor, EEG Technician,
ECG Technician, Massage Therapist, Medical Administrative Assistant and Ward Clerk, Medical Billing and
Coding, Medical Records Technologist, Medical Office Administrator/Manager, Clinical Laboratory
Technician, Medical Technologist,
What are 5 tips for Stress Management? - Answer Exercise regularly
, Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
Try not to overreact
Learn to say NO
Why is effective communication with patients and families important? - Answer Your interaction sets
the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
What is the communication Cycle? - Answer The communication circle involves an exchange of
messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
What are the stages of life? - Answer Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
Describe Maslow's Hierarchy of needs - Answer basic, safety love and belonging, esteem, self
actualization. Not all people are at the same place on Maslow's hierarchy of human needs. To
communicate effectively with a person, you need to understand what he or she is deficient in.
Review Questions 100% Well Answered.
What are the qualities that make a great MOA? - Answer Effective communication skills, Good
organizational ability, fast and accurate keyboarding skills, Sound understanding of medical terminology
and anatomy, excellent medical machine transcription skills, knowledge of basic computer programs and
software billing systems, ability to multi-task, ability to work efficiently on an individual basis as well as
part of a team.
List the SMART Goals? - Answer Specific, Measurable, Attainable, Realistic, Timely
What is customer Service? - Answer The process of ensuring customer satisfaction with a product or
service.
Define Confidentiality - Answer Keeping personal private information private
What are some pieces of information that should be kept confidential? - Answer All health information
Names, birthdates, OHIP #'s, address, phone number, any data in the file that is not publicly
known/available
Patient files
Conversations
Why should you know the responsibilities of your co-workers? - Answer So you can step in and
performs those duties if the need arises. Have an understanding of what they are doing as part of the
team
What are examples of allied Health Professions? - Answer Acupuncturist, Chiropractor, EEG Technician,
ECG Technician, Massage Therapist, Medical Administrative Assistant and Ward Clerk, Medical Billing and
Coding, Medical Records Technologist, Medical Office Administrator/Manager, Clinical Laboratory
Technician, Medical Technologist,
What are 5 tips for Stress Management? - Answer Exercise regularly
, Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
Try not to overreact
Learn to say NO
Why is effective communication with patients and families important? - Answer Your interaction sets
the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
What is the communication Cycle? - Answer The communication circle involves an exchange of
messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
What are the stages of life? - Answer Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
Describe Maslow's Hierarchy of needs - Answer basic, safety love and belonging, esteem, self
actualization. Not all people are at the same place on Maslow's hierarchy of human needs. To
communicate effectively with a person, you need to understand what he or she is deficient in.
