Test Bank for ITSP 135- Questions with Verified Answers Already Passed
What general-purpose tool can measure characteristics of electricity in a variety of devices? - Answers
Multimeter
A four-year-old laptop will not boot and presents error messages on screen. You have verified with the
laptop technical support that these error messages indicate the motherboard has failed and needs
replacing. What is the order of steps you should take to prepare for the repair? - Answers Step 1: Ask
yourself if the laptop is still under warranty.
Step 2: Ask yourself if replacing the motherboard will cost more than purchasing a new laptop.
Step 3: Find the service manual to show you how to replace the motherboard.
Step 4: Find a replacement motherboard.
You disassemble and reassemble a desktop computer. When you first turn it on, you see no lights and
hear no sounds. Nothing appears on the monitor screen. What is the most likely cause of the problem? -
Answers Power cords to the motherboard are not connected.
What statement about an FRU is true? - Answers A support technician should know how to replace one
Which of the following statements regarding working inside a laptop computer is true? - Answers When
upgrading a laptop, you should use components that are the same brand as the laptop, or use only
recommended components.
When is it okay to touch the inside of a computer that is turned on? - Answers When using a multimeter
to measure voltage output
What acronym is another name for static electricity, which can damage chips and destroy
motherboards? - Answers ESD
You purchase a new desktop computer that does not have wireless capability, and then you decide that
you want to use a wireless connection to the Internet. What are the two least expensive ways (choose
two) to upgrade your system to wireless? - Answers - Purchase a wireless expansion card and install it in
your system.
- Purchase a USB wireless adapter and connect it to the computer by way of a USB port.
What should be done after reassembling a laptop, but before installing the battery or AC adapter? -
Answers Gently shake the laptop to ensure nothing is loose inside of the case
, Which statement is true regarding the installation of the motherboard and connecting power? - Answers
a 4-pin power cord supplies supplemental power to the processor
Which of the following must be done before you can install the Intel Core i7-7700 processor on the
Gigabyte GA-H110M-S2 motherboard? Select all that apply. - Answers Flash BIOS/UEFI
Programs and data that are stored on a motherboard are referred to by what term? - Answers Firmware
What two different types of firmware may be used on motherboards? - Answers - UEFI
- BIOS
Which Operating Systems support Secure boot in UEFI? Select all that apply. - Answers - Windows 8
- Ubuntu 14
- CentOS 7
Your boss has purchased a new laptop for business use and has asked you to make sure the data he
plans to store on the laptop is secure. Which of the following security measures is the most important to
implement to keep the data secure? Second in importance? - Answers - Use BitLocker Encryption with
the TPM chip.
- Set a supervisor password to BIOS/UEFI.
While building a high-end gaming system, you are attempting to install the EVGA GeForce GTX 1080
graphics card and discover there is not enough clearance above the motherboard for the card. What is
your best solution? - Answers Use a different case that allows for the height of the expansion card.
Your supervisor has asked you to set up a RAID hard drive array in a tower system, which has a
motherboard that uses the B360 chipset. You have installed the required three matching hard drives to
hold the array. When you enter BIOS/UEFI to configure the RAID, you cannot find the menus for the
RAID configuration. What is most likely the problem? - Answers The B360 chipset does not support RAID
Which statement is NOT true regarding motherboards? - Answers has a heat sink on the PCIe slots
Which type of boot authentication is more secure? - Answers Full disk encryption
Windows is displaying an error about incompatible hardware. You enter BIOS/UEFI setup to change the
boot priority order so that you can boot from the Windows setup DVD to troubleshoot the system.
However, when you get to the Boot screen, you find that the options to change the boot priority order
are grayed out and not available. What is most likely the problem? - Answers You signed in to BIOS/UEFI
with the user power-on password rather than the supervisor power-on password.
A processor housing that contains more than one processor is referred to as what term? - Answers
multicore processor
What general-purpose tool can measure characteristics of electricity in a variety of devices? - Answers
Multimeter
A four-year-old laptop will not boot and presents error messages on screen. You have verified with the
laptop technical support that these error messages indicate the motherboard has failed and needs
replacing. What is the order of steps you should take to prepare for the repair? - Answers Step 1: Ask
yourself if the laptop is still under warranty.
Step 2: Ask yourself if replacing the motherboard will cost more than purchasing a new laptop.
Step 3: Find the service manual to show you how to replace the motherboard.
Step 4: Find a replacement motherboard.
You disassemble and reassemble a desktop computer. When you first turn it on, you see no lights and
hear no sounds. Nothing appears on the monitor screen. What is the most likely cause of the problem? -
Answers Power cords to the motherboard are not connected.
What statement about an FRU is true? - Answers A support technician should know how to replace one
Which of the following statements regarding working inside a laptop computer is true? - Answers When
upgrading a laptop, you should use components that are the same brand as the laptop, or use only
recommended components.
When is it okay to touch the inside of a computer that is turned on? - Answers When using a multimeter
to measure voltage output
What acronym is another name for static electricity, which can damage chips and destroy
motherboards? - Answers ESD
You purchase a new desktop computer that does not have wireless capability, and then you decide that
you want to use a wireless connection to the Internet. What are the two least expensive ways (choose
two) to upgrade your system to wireless? - Answers - Purchase a wireless expansion card and install it in
your system.
- Purchase a USB wireless adapter and connect it to the computer by way of a USB port.
What should be done after reassembling a laptop, but before installing the battery or AC adapter? -
Answers Gently shake the laptop to ensure nothing is loose inside of the case
, Which statement is true regarding the installation of the motherboard and connecting power? - Answers
a 4-pin power cord supplies supplemental power to the processor
Which of the following must be done before you can install the Intel Core i7-7700 processor on the
Gigabyte GA-H110M-S2 motherboard? Select all that apply. - Answers Flash BIOS/UEFI
Programs and data that are stored on a motherboard are referred to by what term? - Answers Firmware
What two different types of firmware may be used on motherboards? - Answers - UEFI
- BIOS
Which Operating Systems support Secure boot in UEFI? Select all that apply. - Answers - Windows 8
- Ubuntu 14
- CentOS 7
Your boss has purchased a new laptop for business use and has asked you to make sure the data he
plans to store on the laptop is secure. Which of the following security measures is the most important to
implement to keep the data secure? Second in importance? - Answers - Use BitLocker Encryption with
the TPM chip.
- Set a supervisor password to BIOS/UEFI.
While building a high-end gaming system, you are attempting to install the EVGA GeForce GTX 1080
graphics card and discover there is not enough clearance above the motherboard for the card. What is
your best solution? - Answers Use a different case that allows for the height of the expansion card.
Your supervisor has asked you to set up a RAID hard drive array in a tower system, which has a
motherboard that uses the B360 chipset. You have installed the required three matching hard drives to
hold the array. When you enter BIOS/UEFI to configure the RAID, you cannot find the menus for the
RAID configuration. What is most likely the problem? - Answers The B360 chipset does not support RAID
Which statement is NOT true regarding motherboards? - Answers has a heat sink on the PCIe slots
Which type of boot authentication is more secure? - Answers Full disk encryption
Windows is displaying an error about incompatible hardware. You enter BIOS/UEFI setup to change the
boot priority order so that you can boot from the Windows setup DVD to troubleshoot the system.
However, when you get to the Boot screen, you find that the options to change the boot priority order
are grayed out and not available. What is most likely the problem? - Answers You signed in to BIOS/UEFI
with the user power-on password rather than the supervisor power-on password.
A processor housing that contains more than one processor is referred to as what term? - Answers
multicore processor
