App Builder SALESFORCE | TEST BANK
1. Universal Containers has two types of customer support processes: Plat- inum and Diamond. The app builder
created separate record types for each process on the Case object. The customer support team should not be able
to create new cases with the Diamond record type.How should this requirement be met?
A. Update the profile to remove the Diamond record type from the support team.
B. Remove the ability for the support team to create new case records.
C. Make the record type hidden to all users and then use sharing rules to share it.
D. Update the organization-wide defaults to private.: A. Update the profile to remove the Diamond record type
from the support team.
2. Universal Containers sells to three different types of organizations: Partner, Enterprise, and Small Business.
Some of the information collected about each organization overlaps; however, there are also unique attributes to
each type of organization that need to be tracked, some of which are required.What solution meets these
requirements?
A. Three different sections on an Account page layout, which each section displaying the relevant fields for
that organization.
B. A Partner Community for partner organization records, and two lead record types for Enterprise and Small
Business organizations.
C. Three Account record types, each with its own page layout to display the relevant fields for that type of
organization.
D. Three custom objects for the three organization types, each with custom fields that pertain to that type of
organization.: C. Three Account record types, each with its own page layout to display the relevant fields for that type
of organiza- tion.
3. The marketing team at Universal Containers has a list of 400 leads it wants to upload to Salesforce. The
team needs to avoid creating dupli- cate records.Which two actions should be taken to meet this requirement?
(Choose two.)
A. Utilize a Lead Matching Rule and corresponding Duplicate Rule to block newly created duplicate leads.
B. Use Data LoaderÒs€ update function to import leads and match to existing records based on e-mail
address.
C. Enable Duplicate Matching in the Data Management section in Setup and
, App Builder SALESFORCE | TEST BANK
activate the Lead-to-Lead scenario.
D. Upload the lead list using the Import Wizard and select a Matching Type to prevent duplicate lead creation.:
A. Utilize a Lead Matching Rule and correspond- ing Duplicate Rule to block newly created duplicate leads
D. Upload the lead list using the Import Wizard and select a Matching Type to prevent duplicate lead creation.
4. Which two will prevent a formula field from being referenced by a Roll-Up Summary field? (Choose two.)
A. A cross-object workflow updating a field referenced by the formula field.
B. The CASE() function in the formula field.
C. The NOW() function in the formula field
D. A cross-object field reference in the formula field.: A. A cross-object workflow updating a field referenced by the
formula field.
D. A cross-object field reference in the formula field.
5. Universal Containers is rolling out a new opportunity review process. Re- gional managers will need to edit
opportunities for their subordinates, but not for other groups. Managers and users should be able to view all
oppor- tunities.Which two approaches are recommended to meet their requirement? (Choose two.)
A. Set organization-wide defaults to public read/only.
B. Create standard role hierarchies
C. Set organization-wide defaults to public read/write.
D. Create criteria based sharing rules.: A. Set organization-wide defaults to public read/only.
B. Create standard role hierarchies
6. Which two relationship types can be defined with external objects? (Choose two.)
A. Cross-Organization Lookup
B. External Lookup
C. Indirect Lookup
D. External Master-Detail: B. External Lookup
C. Indirect Lookup
7. Which two are capabilities of Schema Builder? (Choose two.)
A. Viewing page layouts in a new window.
, App Builder SALESFORCE | TEST BANK
B. Editing custom settings.
C. Showing selected objects on a page.
D. Creating a new record type.: A. Viewing page layouts in a new window.
C. Showing selected objects on a page.
8. Which two features can extend record access beyond the organization-wide defaults? (Choose two.)
A. Criteria-based sharing rules.
B. Owner-based sharing rules.
C. Public or private groups.
D. Dynamic role hierarchy.: A. Criteria-based sharing rules.
B. Owner-based sharing rules
9. Universal Containers needs to send an Outbound Message to an external system when a record has been
updated.What is the recommended feature to meet this requirement?
A. Lightning Connect
B. Workflow
C. Process Builder
D. Flow Launcher: B. Workflow
10.Universal Containers wants to display a message when an opportunity close date is less than 60 days in the
future.What can be used to display different text on the opportunity record depending on the number of days until
the target close date?
A. Workflow Update
B. Process Builder
C. Sales Process
D. Formula Field: D. Formula Field
11.Which three are true about converting a tabular, summary, or matrix report to a joined report? (Choose
three.)
A. Cross filters are not supported in joined reports.
B. The Rows to Display filter is not supported in joined reports.
C. Joined report blocks are formatted as matrix reports.
D. Report formula fields are not supported in joined reports.
E. Bucket fields are not supported in joined reports.: A. Cross filters are not
, App Builder SALESFORCE | TEST BANK
upported in joined reports.
B. The Rows to Display filter is not supported in joined reports.
E. Bucket fields are not supported in joined reports.
12.Universal Containers has deployed custom tabs to Production via change sets, without including the profile
settings or permission sets.What is the setting for the visibility of custom tabs?
A. Custom tabs are hidden for all users.
B. Custom tabs are default off for all users.
C. Custom tabs are default on for all users.
D. Custom tabs are not deployed.: A. Custom tabs are hidden for all users.
13.Representatives at Universal Containers uses Salesforce to record infor- mation for new Leads. When new
prospects are added, an outbound message is sent toSAP with the LeadÒs€information.What automation
process will accomplish this without writing any code?
A. Design an Approval Process that sends an outbound message upon ap- proval.
B. Create a process using Process Builder to send the outbound message.
C. Use Flow to create a wizard that will send an outbound message.
D. Create a Workflow Rule with an outbound message as the action.: D. Create a Workflow Rule with an outbound
message as the action.
14.Users at Universal Containers need to be able to quickly create a Resource record from the Project
recordÒs€ Chatter feed.How should the app builder define this functionality?
A. By creating a custom "Detail Page" Button on the Project.
B. By creating a custom "Detail Page" Button on the Resource.
C. By creating a custom "Create a Record" Action on the Project.
D. By creating a custom "Create a Record" Action on the Resource.: D. By creating a custom "Create a
Record" Action on the Resource.
15.A sales manager would like to look at an Account record and view charts of all the related open
opportunities, closed/won opportunities, and open cases.How many report charts can be added to the Account
page layout to meet this requirement?
A. 3
B. 4
1. Universal Containers has two types of customer support processes: Plat- inum and Diamond. The app builder
created separate record types for each process on the Case object. The customer support team should not be able
to create new cases with the Diamond record type.How should this requirement be met?
A. Update the profile to remove the Diamond record type from the support team.
B. Remove the ability for the support team to create new case records.
C. Make the record type hidden to all users and then use sharing rules to share it.
D. Update the organization-wide defaults to private.: A. Update the profile to remove the Diamond record type
from the support team.
2. Universal Containers sells to three different types of organizations: Partner, Enterprise, and Small Business.
Some of the information collected about each organization overlaps; however, there are also unique attributes to
each type of organization that need to be tracked, some of which are required.What solution meets these
requirements?
A. Three different sections on an Account page layout, which each section displaying the relevant fields for
that organization.
B. A Partner Community for partner organization records, and two lead record types for Enterprise and Small
Business organizations.
C. Three Account record types, each with its own page layout to display the relevant fields for that type of
organization.
D. Three custom objects for the three organization types, each with custom fields that pertain to that type of
organization.: C. Three Account record types, each with its own page layout to display the relevant fields for that type
of organiza- tion.
3. The marketing team at Universal Containers has a list of 400 leads it wants to upload to Salesforce. The
team needs to avoid creating dupli- cate records.Which two actions should be taken to meet this requirement?
(Choose two.)
A. Utilize a Lead Matching Rule and corresponding Duplicate Rule to block newly created duplicate leads.
B. Use Data LoaderÒs€ update function to import leads and match to existing records based on e-mail
address.
C. Enable Duplicate Matching in the Data Management section in Setup and
, App Builder SALESFORCE | TEST BANK
activate the Lead-to-Lead scenario.
D. Upload the lead list using the Import Wizard and select a Matching Type to prevent duplicate lead creation.:
A. Utilize a Lead Matching Rule and correspond- ing Duplicate Rule to block newly created duplicate leads
D. Upload the lead list using the Import Wizard and select a Matching Type to prevent duplicate lead creation.
4. Which two will prevent a formula field from being referenced by a Roll-Up Summary field? (Choose two.)
A. A cross-object workflow updating a field referenced by the formula field.
B. The CASE() function in the formula field.
C. The NOW() function in the formula field
D. A cross-object field reference in the formula field.: A. A cross-object workflow updating a field referenced by the
formula field.
D. A cross-object field reference in the formula field.
5. Universal Containers is rolling out a new opportunity review process. Re- gional managers will need to edit
opportunities for their subordinates, but not for other groups. Managers and users should be able to view all
oppor- tunities.Which two approaches are recommended to meet their requirement? (Choose two.)
A. Set organization-wide defaults to public read/only.
B. Create standard role hierarchies
C. Set organization-wide defaults to public read/write.
D. Create criteria based sharing rules.: A. Set organization-wide defaults to public read/only.
B. Create standard role hierarchies
6. Which two relationship types can be defined with external objects? (Choose two.)
A. Cross-Organization Lookup
B. External Lookup
C. Indirect Lookup
D. External Master-Detail: B. External Lookup
C. Indirect Lookup
7. Which two are capabilities of Schema Builder? (Choose two.)
A. Viewing page layouts in a new window.
, App Builder SALESFORCE | TEST BANK
B. Editing custom settings.
C. Showing selected objects on a page.
D. Creating a new record type.: A. Viewing page layouts in a new window.
C. Showing selected objects on a page.
8. Which two features can extend record access beyond the organization-wide defaults? (Choose two.)
A. Criteria-based sharing rules.
B. Owner-based sharing rules.
C. Public or private groups.
D. Dynamic role hierarchy.: A. Criteria-based sharing rules.
B. Owner-based sharing rules
9. Universal Containers needs to send an Outbound Message to an external system when a record has been
updated.What is the recommended feature to meet this requirement?
A. Lightning Connect
B. Workflow
C. Process Builder
D. Flow Launcher: B. Workflow
10.Universal Containers wants to display a message when an opportunity close date is less than 60 days in the
future.What can be used to display different text on the opportunity record depending on the number of days until
the target close date?
A. Workflow Update
B. Process Builder
C. Sales Process
D. Formula Field: D. Formula Field
11.Which three are true about converting a tabular, summary, or matrix report to a joined report? (Choose
three.)
A. Cross filters are not supported in joined reports.
B. The Rows to Display filter is not supported in joined reports.
C. Joined report blocks are formatted as matrix reports.
D. Report formula fields are not supported in joined reports.
E. Bucket fields are not supported in joined reports.: A. Cross filters are not
, App Builder SALESFORCE | TEST BANK
upported in joined reports.
B. The Rows to Display filter is not supported in joined reports.
E. Bucket fields are not supported in joined reports.
12.Universal Containers has deployed custom tabs to Production via change sets, without including the profile
settings or permission sets.What is the setting for the visibility of custom tabs?
A. Custom tabs are hidden for all users.
B. Custom tabs are default off for all users.
C. Custom tabs are default on for all users.
D. Custom tabs are not deployed.: A. Custom tabs are hidden for all users.
13.Representatives at Universal Containers uses Salesforce to record infor- mation for new Leads. When new
prospects are added, an outbound message is sent toSAP with the LeadÒs€information.What automation
process will accomplish this without writing any code?
A. Design an Approval Process that sends an outbound message upon ap- proval.
B. Create a process using Process Builder to send the outbound message.
C. Use Flow to create a wizard that will send an outbound message.
D. Create a Workflow Rule with an outbound message as the action.: D. Create a Workflow Rule with an outbound
message as the action.
14.Users at Universal Containers need to be able to quickly create a Resource record from the Project
recordÒs€ Chatter feed.How should the app builder define this functionality?
A. By creating a custom "Detail Page" Button on the Project.
B. By creating a custom "Detail Page" Button on the Resource.
C. By creating a custom "Create a Record" Action on the Project.
D. By creating a custom "Create a Record" Action on the Resource.: D. By creating a custom "Create a
Record" Action on the Resource.
15.A sales manager would like to look at an Account record and view charts of all the related open
opportunities, closed/won opportunities, and open cases.How many report charts can be added to the Account
page layout to meet this requirement?
A. 3
B. 4
