Salesforce Admin Certification
1. Which schedule type can be defined for a product? (Choose 2)
Revenue
Quantity
Forecast
Productio:nQuantity Revenue
2. How can a sales user relate an opportunity to a campaign? (Choose 2)
Use the campaign influences related list on the opportunity Select the campaign record type
when creating the opportunity Select the primary campaign source for the opportunity
Use the campaign hierarchy related list on the opportuni:tyUse the campaign influences related list on the
opportunity
Select the primary campaign source for the opportunity
3. Universal Containers set the Organization-Wide Defaults for accounts to public read/write. The sales
management team is importing a new set of account records and needs to limit access to them. Access should be
restrict- ed to the account owner and members of a public group. How can this be accomplished?
Create a sharing rule to grant access to members of the public group. Manually share each account record with
members of the public group.
Update the organization - wide defaults for accounts to private and create a sharing rule for the group.
Upgrade the role hierarchy and assign members of the group to a role at the top of the hierarchy.: Update the
organization - wide defaults for accounts to private and create a sharing rule for the group.
4. Universal Containers is capturing a percentage discount directly on an opportunity record. Sales management
needs to include the discounted op- portunity amount in pipeline reports. How can the system administrator make
the discounted amount available?
Create a formula field to calculate the discounted amount. Create an auto-number field to
calculate the discounted amount.
Create a cross object formula field to calculate the discounted amount.
Create a roll-up summary field to calculate the discounted a m o u n: tC. reate a formula field to calculate the
discounted amount
, Salesforce Admin Certification
5. Which setting can a system administrator control in the Salesforce user interface? (Choose 3)
Enable enhanced list views Enable
hover details Enable spell checker
Enable Chatter for specific users
Enable customizable recent ite m: sEnable enhanced list views Enable hover details
Enable spell checker
6. Sales Managers need to view and report on sales revenue across an entire company without having access to a
custom object that tracks personal time-off request. Which permission should a system administrator enable in a
custom profile to meet this requirement in a private sharing model?
Read for Accounts
View All for Opportunities View All
Data
Read for Opportunitie: sView All for Opportunities
7. Universal Containers has set the organization-wide default settings for ac- counts to private. Amy and bob are
on separate sales teams, but are assigned to the same role in the hierarchy. Amy is a member of the "Sales West"
public group and needs access to all accounts owned by Bob, a member of the "Sales East" group. How would an
administrator grant Amy access to only Bob's accounts?
Add Amy to the "Sales East" public group
Create a sharing rule between the "Sales West" and "Sales East" public groups
Add Amy to Bob's default account team
Add Amy to the role above Bob in the role hierarch: yA d d Amy to Bob's default account team
8. Which record type can be updated when converting a lead (Choose 2)
An existing opportunity record An existing
custom object record An existing account record
, Salesforce Admin Certification
An existing contact rec o:rdA n existing opportunity record An existing account
record
9. A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. The user logged in at
4:30 pm on a Tuesday and it is now 5:01 pm. Which behavior of the application should the user expect?
The user will be able to continue working and start new sessions
The user will be logged out and any unsaved work in progress will be saved The user will be able to continue
working, but will be unable to start any new
sessions
The user will be logged out and any unsaved work in progress will be lo:sTt he user will be logged out and any
unsaved work in progress will be lost
10.Which functionality is available when customizing tasks? (Choose 2)
Roll-up summary fields can be created for tasks Record types can be created for
tasks
Recurring tasks can be assigned to more than one user
Validation rules can be created for t a s k: sRecord types can be created for tasks Validation rules can be created for
tasks
11.What can an administrator assign to both Ideas and Answers?
Status Categories
Sharing Rules
Workflow Rule: sCategories
12.Which statement about formula fields is true? (Choose 2)
Formula fields are read-only on record detail pages Formula fields can reference
themselves in the formula Formula fields can reference fields on a child object
Formula fields can reference fields on a parent o b j e:cFt ormula fields are read-only on record detail
pages
Formula fields can reference fields on a parent object
13.Which statement about public groups is true? (Choose 2)
Public groups can be used when manually sharing a record Public groups can be used in
sharing rules
Public groups can be created by any user
Public groups allows users to delete personal accoun:tsPublic groups can be
, Salesforce Admin Certification
used when manually sharing a record Public groups can be used
in sharing rules
14.Universal Technology sells software and consulting services. The software sales team uses a different set of
sales stages than the consulting services team. How can a system administrator set up the process? (Choose 2)
Use a validation rule to prevent the software from access the services team's sales process
Create a record type for each sales process and assign it to the appropriate profiles
Create a separate lead process for the software sales team and service sales team
Create a unique list of opportunity stage picklist values for each sales process: Create a record type for each sales
process and assign it to the appropri- ate profiles
Create a unique list of opportunity stage picklist values for each sales process
15.A system administrator at Universal containers incorrectly imported a set of records and needs to remove
them from Salesforce. Which tool should the administrator use to complete the task? (Choose 2)
Excel Connector Import
Wizard Mass Delete
Data Load:eMr ass Delete
Data Loader
16.A user receives an error message when attempting to login to Salesforce. What is the first step the Salesforce
administrator should take to troubleshoot the problem?
Change the login IP ranges Unlock the
user
View the login history
Reset the passwo:rdView the login history
17.What determines whether a user can create a new record using a specific record type?
Profile
Field level security
1. Which schedule type can be defined for a product? (Choose 2)
Revenue
Quantity
Forecast
Productio:nQuantity Revenue
2. How can a sales user relate an opportunity to a campaign? (Choose 2)
Use the campaign influences related list on the opportunity Select the campaign record type
when creating the opportunity Select the primary campaign source for the opportunity
Use the campaign hierarchy related list on the opportuni:tyUse the campaign influences related list on the
opportunity
Select the primary campaign source for the opportunity
3. Universal Containers set the Organization-Wide Defaults for accounts to public read/write. The sales
management team is importing a new set of account records and needs to limit access to them. Access should be
restrict- ed to the account owner and members of a public group. How can this be accomplished?
Create a sharing rule to grant access to members of the public group. Manually share each account record with
members of the public group.
Update the organization - wide defaults for accounts to private and create a sharing rule for the group.
Upgrade the role hierarchy and assign members of the group to a role at the top of the hierarchy.: Update the
organization - wide defaults for accounts to private and create a sharing rule for the group.
4. Universal Containers is capturing a percentage discount directly on an opportunity record. Sales management
needs to include the discounted op- portunity amount in pipeline reports. How can the system administrator make
the discounted amount available?
Create a formula field to calculate the discounted amount. Create an auto-number field to
calculate the discounted amount.
Create a cross object formula field to calculate the discounted amount.
Create a roll-up summary field to calculate the discounted a m o u n: tC. reate a formula field to calculate the
discounted amount
, Salesforce Admin Certification
5. Which setting can a system administrator control in the Salesforce user interface? (Choose 3)
Enable enhanced list views Enable
hover details Enable spell checker
Enable Chatter for specific users
Enable customizable recent ite m: sEnable enhanced list views Enable hover details
Enable spell checker
6. Sales Managers need to view and report on sales revenue across an entire company without having access to a
custom object that tracks personal time-off request. Which permission should a system administrator enable in a
custom profile to meet this requirement in a private sharing model?
Read for Accounts
View All for Opportunities View All
Data
Read for Opportunitie: sView All for Opportunities
7. Universal Containers has set the organization-wide default settings for ac- counts to private. Amy and bob are
on separate sales teams, but are assigned to the same role in the hierarchy. Amy is a member of the "Sales West"
public group and needs access to all accounts owned by Bob, a member of the "Sales East" group. How would an
administrator grant Amy access to only Bob's accounts?
Add Amy to the "Sales East" public group
Create a sharing rule between the "Sales West" and "Sales East" public groups
Add Amy to Bob's default account team
Add Amy to the role above Bob in the role hierarch: yA d d Amy to Bob's default account team
8. Which record type can be updated when converting a lead (Choose 2)
An existing opportunity record An existing
custom object record An existing account record
, Salesforce Admin Certification
An existing contact rec o:rdA n existing opportunity record An existing account
record
9. A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. The user logged in at
4:30 pm on a Tuesday and it is now 5:01 pm. Which behavior of the application should the user expect?
The user will be able to continue working and start new sessions
The user will be logged out and any unsaved work in progress will be saved The user will be able to continue
working, but will be unable to start any new
sessions
The user will be logged out and any unsaved work in progress will be lo:sTt he user will be logged out and any
unsaved work in progress will be lost
10.Which functionality is available when customizing tasks? (Choose 2)
Roll-up summary fields can be created for tasks Record types can be created for
tasks
Recurring tasks can be assigned to more than one user
Validation rules can be created for t a s k: sRecord types can be created for tasks Validation rules can be created for
tasks
11.What can an administrator assign to both Ideas and Answers?
Status Categories
Sharing Rules
Workflow Rule: sCategories
12.Which statement about formula fields is true? (Choose 2)
Formula fields are read-only on record detail pages Formula fields can reference
themselves in the formula Formula fields can reference fields on a child object
Formula fields can reference fields on a parent o b j e:cFt ormula fields are read-only on record detail
pages
Formula fields can reference fields on a parent object
13.Which statement about public groups is true? (Choose 2)
Public groups can be used when manually sharing a record Public groups can be used in
sharing rules
Public groups can be created by any user
Public groups allows users to delete personal accoun:tsPublic groups can be
, Salesforce Admin Certification
used when manually sharing a record Public groups can be used
in sharing rules
14.Universal Technology sells software and consulting services. The software sales team uses a different set of
sales stages than the consulting services team. How can a system administrator set up the process? (Choose 2)
Use a validation rule to prevent the software from access the services team's sales process
Create a record type for each sales process and assign it to the appropriate profiles
Create a separate lead process for the software sales team and service sales team
Create a unique list of opportunity stage picklist values for each sales process: Create a record type for each sales
process and assign it to the appropri- ate profiles
Create a unique list of opportunity stage picklist values for each sales process
15.A system administrator at Universal containers incorrectly imported a set of records and needs to remove
them from Salesforce. Which tool should the administrator use to complete the task? (Choose 2)
Excel Connector Import
Wizard Mass Delete
Data Load:eMr ass Delete
Data Loader
16.A user receives an error message when attempting to login to Salesforce. What is the first step the Salesforce
administrator should take to troubleshoot the problem?
Change the login IP ranges Unlock the
user
View the login history
Reset the passwo:rdView the login history
17.What determines whether a user can create a new record using a specific record type?
Profile
Field level security
