Customer Service Pre Test #5
1. 2. The best method for finding the right product for a customer is:
A. Asking "yes" or "no" questions to move the sale along
B. Asking open-ended questions: B. Asking open-ended questions
2. 3. Customers most likely need your help when:
A. They are buying a product for the first time
B. They purchase an item frequently
C. An item includes assembly instructions
D. A and C
E. All of the above: D. A and C
3. 4. If you discourage customers from purchasing a product that exceeds their needs, they are most likely to:
A. Appreciate your honesty
B. Resent your interference
C. Buy more than they need anyway: A. Appreciate your honesty
4. 5. Permanent labels in clothing are required by law to include:
A. The city in which the product was made
B. The fiber content, in descending order
C. The size
D. All of the above: B. The fiber content, in descending order
5. 6. A successful sales associate needs to know the major features of only the most popular products in the store.
A. True
B. False: B. False
6. 7. Brand loyal customers:
A. Always purchase from the same store
B. Ask for a particular make by name
C. Either of the above: B. Ask for a particular make by name
7. 8. Shoppers are more likely to buy new food products if:
A. They can taste them
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, Customer Service Pre Test #5
B. You provide recipes for using them
C. You display serving suggestions
D. Any of the above: D. Any of the above
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1. 2. The best method for finding the right product for a customer is:
A. Asking "yes" or "no" questions to move the sale along
B. Asking open-ended questions: B. Asking open-ended questions
2. 3. Customers most likely need your help when:
A. They are buying a product for the first time
B. They purchase an item frequently
C. An item includes assembly instructions
D. A and C
E. All of the above: D. A and C
3. 4. If you discourage customers from purchasing a product that exceeds their needs, they are most likely to:
A. Appreciate your honesty
B. Resent your interference
C. Buy more than they need anyway: A. Appreciate your honesty
4. 5. Permanent labels in clothing are required by law to include:
A. The city in which the product was made
B. The fiber content, in descending order
C. The size
D. All of the above: B. The fiber content, in descending order
5. 6. A successful sales associate needs to know the major features of only the most popular products in the store.
A. True
B. False: B. False
6. 7. Brand loyal customers:
A. Always purchase from the same store
B. Ask for a particular make by name
C. Either of the above: B. Ask for a particular make by name
7. 8. Shoppers are more likely to buy new food products if:
A. They can taste them
1/
7
, Customer Service Pre Test #5
B. You provide recipes for using them
C. You display serving suggestions
D. Any of the above: D. Any of the above
2/
7
