,DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Servic
7th Edition Futrell
Chapter 02 - Ethics First…Then Customer Relationships
Chapter 02
Ethics First…Then Customer Relationships
True / False Questions
1. The notion of corporate social responsibility is easy to understand.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-01 Management's Social Responsibilities
2. Companies must be able to fulfill their economic responsibilities before focusing on their
discretionary responsibilities.
TRUE
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
3. Companies are only responsible for making profit to keep their businesses in operation.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
2-1
mynursytest.store
,DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Servic
7th Edition Futrell
Chapter 02 - Ethics First…Then Customer Relationships
4. Stakeholder is a term used to describe groups inside the organization who have a stake in
its performance, while stockholder is a term used to describe groups outside the firm who
have an interest in its performance.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-02 Organizational Stakeholders
5. Businesses wanting to generate profits and the notion of serving society are not mutually
exclusive.
TRUE
Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
6. According to the text, over the next ten years, rising global unemployment will cause
society to reduce its expectations for corporations to act with social responsibility.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
7. The textbook explicitly suggest organizations should wait for issues to surface from a social
responsibility perspective before acting.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
2-2
mynursytest.store
, DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Servic
7th Edition Futrell
Chapter 02 - Ethics First…Then Customer Relationships
8. Social responsibility is defined as business' obligation to maximize its negative impact and
minimize its positive impact on society.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-01 Management's Social Responsibilities
9. Legal and ethical responsibilities are synonymous.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
10. Simply put, ethical behaviour refers to treating others fairly.
TRUE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
11. Company ABC ltd has an outstanding loan with a large Canadian Bank. Based on this
scenario, the Canadian Bank is one of ABC's stakeholders.
TRUE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-02 Organizational Stakeholders
2-3
mynursytest.store
7th Edition Futrell
Chapter 02 - Ethics First…Then Customer Relationships
Chapter 02
Ethics First…Then Customer Relationships
True / False Questions
1. The notion of corporate social responsibility is easy to understand.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-01 Management's Social Responsibilities
2. Companies must be able to fulfill their economic responsibilities before focusing on their
discretionary responsibilities.
TRUE
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
3. Companies are only responsible for making profit to keep their businesses in operation.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
2-1
mynursytest.store
,DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Servic
7th Edition Futrell
Chapter 02 - Ethics First…Then Customer Relationships
4. Stakeholder is a term used to describe groups inside the organization who have a stake in
its performance, while stockholder is a term used to describe groups outside the firm who
have an interest in its performance.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-02 Organizational Stakeholders
5. Businesses wanting to generate profits and the notion of serving society are not mutually
exclusive.
TRUE
Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
6. According to the text, over the next ten years, rising global unemployment will cause
society to reduce its expectations for corporations to act with social responsibility.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
7. The textbook explicitly suggest organizations should wait for issues to surface from a social
responsibility perspective before acting.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
2-2
mynursytest.store
, DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Servic
7th Edition Futrell
Chapter 02 - Ethics First…Then Customer Relationships
8. Social responsibility is defined as business' obligation to maximize its negative impact and
minimize its positive impact on society.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-01 Management's Social Responsibilities
9. Legal and ethical responsibilities are synonymous.
FALSE
Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
10. Simply put, ethical behaviour refers to treating others fairly.
TRUE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-03 An Organization's Main Responsibilities
11. Company ABC ltd has an outstanding loan with a large Canadian Bank. Based on this
scenario, the Canadian Bank is one of ABC's stakeholders.
TRUE
Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 02-01 Describe management's social responsibilities.
Topic: 02-02 Organizational Stakeholders
2-3
mynursytest.store
