Customer Service Questions with Multiple choices
1. What should you do if a shopper topples a pyramid of canned goods into the aisle?
a. Call for a custodian or maintenance to clean it up
b. Pick up the cans & recreate the display yourself
c. Check on the shopper & erect a barrier around the cans until they can be cleaned up: Check on the shopper, &
erect a barrier around the cans until they can be cleaned up properly
2. What is the FIRST thing you should do if you find a broken glass on the sale's floor?
a. Call a custodian or maintenance person to clean it up
b. Find a broom and clean it up yourself
c. Erect a barrier around the glass, or stand near the glass to direct traffic away from it: Erect a barrier around the
glass, or stand near the glass to direct traffic away from it until it can be cleared up
3. Which of the following 3 actions must you personally witness an individual doing in order to take action
against a customer for stealing?
a. Pick up the item, conceal the item, and lie about having the item
b. Pick up the item, conceal the item, leave the store without intending to pay for the item
c. Conceal the item, lie about having the item, leave the store without intending to pay for the item: B. Pick up the
item, conceal the item, leave the store without intending to pay for the item
4. Example of which one is NOT a perishable item:
a. Cosmetics
b. Over the counter medicines
c. Beverages
d. Socks: d. Socks
5. Which form lists the quantity and type of merchandise that the vendor actually sent to you store?
a. Packing slip
b. Purchase order
c. Sales Invoice
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, Customer Service Questions with Multiple choices
d. Sales receipt: a. Packing slip
6. Which item shows a detailed list of items requested by the store?
a. Packing slip
b. Purchase order
c. Sales Invoice
d. Sales receipt: b. Purchase order
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, Customer Service Questions with Multiple choices
7. New merchandise arrives on your sales floor. Before restocking, you should:
a. Check for damage first & then check that the price is accurate
b. Check that the price is accurate
c. Check if it is perishable and put the new stuff in front of the old stuff
d. Check for damage and then put it on the shelf...someone will be desperate enough to buy the item: a. Check for
damage & then check that the price is accurate
8. Which display showcases the idea of Suggestive selling?
a. A display with hunting gear and ballet slippers
b. A display with a mannequin with a dress, necklace, & shoes
c. A display with different color watches: b A display with a mannequin with a dress, necklace, and shoes.
9. The purpose of tracking inventory is all of the following except
a. Make certain that the right inventory is in the right store at the right time
b. Help verify the profitability of a store
c. Locate products that might have been damaged or dated items
d. Locate money that may have been misplaced: d. Locate money that may have been misplaced
10.It is best to show products:
a. In dim lighting to avoid glare
b. Under artificial lighting to improve color
c. In natural light: c. In natural light
11.A customer needs help on how to clean a jacket she just bought. What should you suggest for her to do?
a. Ask the manufacturer
b. Look at the label
c. Ask the customer
d. Ask an employee: b. Look at the label
12.Private label items:
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1. What should you do if a shopper topples a pyramid of canned goods into the aisle?
a. Call for a custodian or maintenance to clean it up
b. Pick up the cans & recreate the display yourself
c. Check on the shopper & erect a barrier around the cans until they can be cleaned up: Check on the shopper, &
erect a barrier around the cans until they can be cleaned up properly
2. What is the FIRST thing you should do if you find a broken glass on the sale's floor?
a. Call a custodian or maintenance person to clean it up
b. Find a broom and clean it up yourself
c. Erect a barrier around the glass, or stand near the glass to direct traffic away from it: Erect a barrier around the
glass, or stand near the glass to direct traffic away from it until it can be cleared up
3. Which of the following 3 actions must you personally witness an individual doing in order to take action
against a customer for stealing?
a. Pick up the item, conceal the item, and lie about having the item
b. Pick up the item, conceal the item, leave the store without intending to pay for the item
c. Conceal the item, lie about having the item, leave the store without intending to pay for the item: B. Pick up the
item, conceal the item, leave the store without intending to pay for the item
4. Example of which one is NOT a perishable item:
a. Cosmetics
b. Over the counter medicines
c. Beverages
d. Socks: d. Socks
5. Which form lists the quantity and type of merchandise that the vendor actually sent to you store?
a. Packing slip
b. Purchase order
c. Sales Invoice
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, Customer Service Questions with Multiple choices
d. Sales receipt: a. Packing slip
6. Which item shows a detailed list of items requested by the store?
a. Packing slip
b. Purchase order
c. Sales Invoice
d. Sales receipt: b. Purchase order
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, Customer Service Questions with Multiple choices
7. New merchandise arrives on your sales floor. Before restocking, you should:
a. Check for damage first & then check that the price is accurate
b. Check that the price is accurate
c. Check if it is perishable and put the new stuff in front of the old stuff
d. Check for damage and then put it on the shelf...someone will be desperate enough to buy the item: a. Check for
damage & then check that the price is accurate
8. Which display showcases the idea of Suggestive selling?
a. A display with hunting gear and ballet slippers
b. A display with a mannequin with a dress, necklace, & shoes
c. A display with different color watches: b A display with a mannequin with a dress, necklace, and shoes.
9. The purpose of tracking inventory is all of the following except
a. Make certain that the right inventory is in the right store at the right time
b. Help verify the profitability of a store
c. Locate products that might have been damaged or dated items
d. Locate money that may have been misplaced: d. Locate money that may have been misplaced
10.It is best to show products:
a. In dim lighting to avoid glare
b. Under artificial lighting to improve color
c. In natural light: c. In natural light
11.A customer needs help on how to clean a jacket she just bought. What should you suggest for her to do?
a. Ask the manufacturer
b. Look at the label
c. Ask the customer
d. Ask an employee: b. Look at the label
12.Private label items:
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