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Class notes PM2023 (PM2023)

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The presentation covers the concept of marketing audits, emphasizing their role in systematically reviewing a company’s marketing environment, strategies, and operations to identify problem areas. It discusses macro and micro environmental factors, including external trends and Porter’s Five Forces (competitive rivalry, customer and supplier bargaining power, threats from new entrants, and substitutes). The internal environment focuses on building customer value through reliable products, trust, fair pricing, and customer collaboration. It also introduces SWOT analysis to evaluate strengths, weaknesses, opportunities, and threats, complemented by practical activities like conducting industry-specific analyses.

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PRINCIPLES OF
MARKETING

,MARKETING AUDIT

, CONTD.

Is the systematic, critical and unbiased review and appraisa
of the environment and of the company’s operation
(Kotler,2007)


Part of larger management audit


Concern with marketing environment, marketing strategy
marketing mix , productivity and profitability.


It’s a periodic examination of company’s, marketing
environment, objectives, strategies, activities with a
view to determining problem areas

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December 19, 2024
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Dr nisha
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