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HCA Exam 1 Questions and Answers 100% Pass
decision making - ANSWER ✔✔-complex, cognitive process of choosing a particular course of action; the
thought process of selecting a logical choice form available options
problem solving - ANSWER ✔✔-part of decision making; systematic process focusing on analyzing a
difficult situation involving higher-order reasoning and evaluation
spend more time finding the cause and treating the cause, like with system failures or high incidence of
med errors
critical thinking - ANSWER ✔✔-the mental process of actively and skillfully conceptualizing, applying,
analyzing, synthesizing, and evaluating information to reach an answer or conclusion
self reflection and higher level personal thinking
clinical reasoning - ANSWER ✔✔-integrating and applying different types of knowledge to weigh
evidence, critically think about arguments, and reflect upon the process used to arrive at diagnosis
collaborative and reflective process that involves content-specific knowledge, engagement of the patient
and family in understanding the clinical problem, and incorporation of critical contextual factors
leads to deliberative decision making and sound clinical judgement
characteristics of a critical thinker - ANSWER ✔✔--insight
Created by Grace Amelia © 2025, All Rights Reserved.
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-intuition
-empathy
-willingness to take action
-flexible
-observant
-out of box thinker
successful decision makers - ANSWER ✔✔--self-aware
-courageous
-sensitive
-energetic
-creative
traditional problem solving process - ANSWER ✔✔-1. Identify the problem
2. Gather data to analyze the causes and consequences of the problem
3. Explore alternative solutions
4. Evaluate the alternatives
5. Select the appropriate solution
6. Implement the solution
7. Evaluate the results
biggest fall back is that it is time consuming
Created by Grace Amelia © 2025, All Rights Reserved.
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managerial decision making model - ANSWER ✔✔-1. Determine the decision and the desired outcome
(set objectives)
2. Research and identify options
3. Compare and contrast these options and their consequences
4. Make a decision
5. Implement an action plan
6. Evaluate results
set objective right in the beginning, more common to see
successful decision maker - ANSWER ✔✔-Understands:
-Gender (frontal lobe larger in females, men use gray matter more and women use white matter meaning
they can multi-task quicker
-Personal individual values
-Life experience
-Preferences
-Willingness to take risks
-Brain hemisphere dominance
-Predominant thinking style
decision-making tools - ANSWER ✔✔--decision grids
-payoff tables
Created by Grace Amelia © 2025, All Rights Reserved.
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-decision trees
-consequence tables
-logic models
-program evaluation and review technique
decision grids - ANSWER ✔✔-lets you see all the equipment out there for example, can see alternatives
and compare them against each other
payoff tables - ANSWER ✔✔-use cost and profit, looking at volume relationships
ie. getting something disposable vs non disposable
decision trees - ANSWER ✔✔-compares between the two items and you are looking at the consequences
of them
logic models - ANSWER ✔✔-higher level management, starting to develop programs, picturing how the
program to look, how are you gonna get it there
PERT - ANSWER ✔✔-used by the navy, predicts when events and activities must take place in order for a
final result to occur, see in manufacturing a lot
management functions - ANSWER ✔✔-planning: determining the goals, policies, determining course of
action that occurs
organizing: establishing the structure in which you will carry out the plan/actions
staffing: recruiting, interviewing, hiring, orienting, and team building
Created by Grace Amelia © 2025, All Rights Reserved.
HCA Exam 1 Questions and Answers 100% Pass
decision making - ANSWER ✔✔-complex, cognitive process of choosing a particular course of action; the
thought process of selecting a logical choice form available options
problem solving - ANSWER ✔✔-part of decision making; systematic process focusing on analyzing a
difficult situation involving higher-order reasoning and evaluation
spend more time finding the cause and treating the cause, like with system failures or high incidence of
med errors
critical thinking - ANSWER ✔✔-the mental process of actively and skillfully conceptualizing, applying,
analyzing, synthesizing, and evaluating information to reach an answer or conclusion
self reflection and higher level personal thinking
clinical reasoning - ANSWER ✔✔-integrating and applying different types of knowledge to weigh
evidence, critically think about arguments, and reflect upon the process used to arrive at diagnosis
collaborative and reflective process that involves content-specific knowledge, engagement of the patient
and family in understanding the clinical problem, and incorporation of critical contextual factors
leads to deliberative decision making and sound clinical judgement
characteristics of a critical thinker - ANSWER ✔✔--insight
Created by Grace Amelia © 2025, All Rights Reserved.
,2|Page
-intuition
-empathy
-willingness to take action
-flexible
-observant
-out of box thinker
successful decision makers - ANSWER ✔✔--self-aware
-courageous
-sensitive
-energetic
-creative
traditional problem solving process - ANSWER ✔✔-1. Identify the problem
2. Gather data to analyze the causes and consequences of the problem
3. Explore alternative solutions
4. Evaluate the alternatives
5. Select the appropriate solution
6. Implement the solution
7. Evaluate the results
biggest fall back is that it is time consuming
Created by Grace Amelia © 2025, All Rights Reserved.
,3|Page
managerial decision making model - ANSWER ✔✔-1. Determine the decision and the desired outcome
(set objectives)
2. Research and identify options
3. Compare and contrast these options and their consequences
4. Make a decision
5. Implement an action plan
6. Evaluate results
set objective right in the beginning, more common to see
successful decision maker - ANSWER ✔✔-Understands:
-Gender (frontal lobe larger in females, men use gray matter more and women use white matter meaning
they can multi-task quicker
-Personal individual values
-Life experience
-Preferences
-Willingness to take risks
-Brain hemisphere dominance
-Predominant thinking style
decision-making tools - ANSWER ✔✔--decision grids
-payoff tables
Created by Grace Amelia © 2025, All Rights Reserved.
, 4|Page
-decision trees
-consequence tables
-logic models
-program evaluation and review technique
decision grids - ANSWER ✔✔-lets you see all the equipment out there for example, can see alternatives
and compare them against each other
payoff tables - ANSWER ✔✔-use cost and profit, looking at volume relationships
ie. getting something disposable vs non disposable
decision trees - ANSWER ✔✔-compares between the two items and you are looking at the consequences
of them
logic models - ANSWER ✔✔-higher level management, starting to develop programs, picturing how the
program to look, how are you gonna get it there
PERT - ANSWER ✔✔-used by the navy, predicts when events and activities must take place in order for a
final result to occur, see in manufacturing a lot
management functions - ANSWER ✔✔-planning: determining the goals, policies, determining course of
action that occurs
organizing: establishing the structure in which you will carry out the plan/actions
staffing: recruiting, interviewing, hiring, orienting, and team building
Created by Grace Amelia © 2025, All Rights Reserved.
