Basic Training Manual for Healthcare Security Officers IAHSS Exam Questions and Answers 100% Pass

Basic Training Manual for Healthcare Security Officers IAHSS Exam Questions and Answers 100% Pass Which of the following is NOT one of the classifications of healthcare organizations discussed in this chapter? A. Proprietary or for-profit B. Not-for-profit C. Government-supported D. Individual healthcare - ANSWER -D. Individual Healthcare Which of the following is NOT a risk issue for healthcare? A. Drugs are used and stored in the facility B. Mostly female staff C. High percentage of technical and professional staff D. Publicly accessible and many doors must remain open - ANSWER -C. High percentage of technical and professional staff Which of the following is usually at the top of the organizational chart? 2 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. A. Board of Directors B. Department leaders C. Assistant Administrators D. Vice Presidents - ANSWER -A. Board of Directors Which of the following statements best describes employees? A. Medical staff contracted by the facility B. All staff directly employed by the facility C. Volunteers who donate their time D. Contracted persons - ANSWER -B. All staff directly employed by the facility Security uses senior management's endorsement to build what kind of program? A. Strong and effective B. A program that works in a small part of the facility C. Generally effective D. Strong and simple - ANSWER -A. Strong and effective How should friendships and interpersonal relationships between security officers and staff members from other departments be treated? A. Discouraged 3 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. B. Encouraged C. Encouraged, but monitored D. Encouraged, but security staff educated about ethics and avoiding favoritism - ANSWER -D. Encouraged, but security staff educated about ethics and avoiding favoritism Which of the following allows a department to assess its cost-effectiveness within an organization? A. Crime analysis B. Risk assessment C. Benchmarking D. Evaluation surveys - ANSWER -C. Benchmarking What should the most primary overriding concern of any security department be? A. Its image B. The safety and well-being of anyone in the facility C. The goals and mission of the entity employing the security services D. Cost-effectiveness - ANSWER -B. The safety and well-being of anyone in the facility Which of the following are skills a security professional should have and use at all times? A. Good observation skills B. Good communication skills 4 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. C. Tolerance D. All of the above - ANSWER -D. All of the above Why are vendors potentially a high security risk to a healthcare facility? A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very little about the vendors' backgrounds B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or contraband C. Competing vendors may clash at a facility D. Vendors may be bringing in high-demand products that could be targeted for theft - ANSWER -A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very little about the vendors' backgrounds In the patient and family centered healthcare philosophy, who determines which individuals are part of the patient's family? A. Patient's parents or legal guardians B. Nursing staff C. Attending physician D. The patient, provided he or she is developmentally mature and competent to do so - ANSWER -D. The patient, provided he or she is developmentally mature and competent to do so Which of the following is NOT an example of an external customer? 5 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. A. Patients B. Vendors C. Employees D. Regulatory agencies - ANSWER -C. Employees Which of the following does NOT help the security uniform communicate an appropriate message to the public? A. Clean uniform B. Wearing the uniform shirt untucked C. Well-cared-for uniform D. Shined footwear - ANSWER -B. Wearing the uniform shirt untucked Which of the following is NOT an example of undesirable behavior and demeanor in a security officer? A. Bad attitude B. Dishonesty C. Impoliteness D. Confidence - ANSWER -D. Confidence What is the relationship between employees and management sometimes called? A. Employee relations 6 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. B. Confidentiality C. Family interaction D. Tense conversation - ANSWER -A. Employee relations Which of the following may union members NOT do during picketing? A. Carry signs B. Protest management decisions C. Block entrances to the facility D. Congregate outside the facility - ANSWER -C. Block entrances to the facility The speech pattern related to your tone of voice is considered which form of communication? A. Nonverbal communication B. Paraverbal communication C. Excessive dialogue communication D. Passive communication - ANSWER -B. Paraverbal communication Which of the following is not a proper technique to use whe