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IAHSS HOSPITAL SECURITY OFFICERS 6TH
ED CHPTS 1-19 TEST#1 101 Questions and
Answers 100% Pass
Which of the following is Not one of the classifications of healthcare
organizations discussed in this chapter? - ANSWER ✔✔-an Individual healthcare organization
Which of the following is Not a risk issue for healthcare? - ANSWER ✔✔-High percentage of technical
and professional staff
Which of the following is usually at the top of the organizational chart? - ANSWER ✔✔-Board of
Directors
Which of the following statements best describes employees? - ANSWER ✔✔-All staff is directly
employed by the facility
Security uses senior management's endorsement to build what kind of program? - ANSWER ✔✔-a strong
and effective program
How should friendships and interpersonal relationships between security officers and staff members
from other departments be treated? - ANSWER ✔✔-Encouraged, but security staff must be educated
about ethics and avoid favoritism.
Which of the following allows a department to assess its cost effectiveness within an organization? -
ANSWER ✔✔-Benchmarking - gives a good comparison of a department's cost effectiveness by
comparing other organizations.
Created by Grace Amelia © 2025, All Rights Reserved.
, 2|Page
What should the most primary overriding concern of any security department be? - ANSWER ✔✔-The
safety and well being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times? - ANSWER
✔✔-Good observation and communication skills, and tolerance
Why are vendors potentially a high security risk to a healthcare facility - ANSWER ✔✔-Vendors have
access to sensitive areas with little to no background checks.
In patient and family centered care philosophy, who determines which individuals are part of the
patient's family? - ANSWER ✔✔-The patient, if mature and competent to do so
Which of the following is Not an example of an external customer? - ANSWER ✔✔-Employees
Which of the following does Not help the security uniform communicate an appropriate message to the
public? - ANSWER ✔✔-Wearing the uniform shirt untucked.
Which of the following is Not an example of undesirable behavior and demeanor in a security officer? -
ANSWER ✔✔-Confidence
What is the relationship between employees and management sometimes called? - ANSWER ✔✔-
Employee relations
Which of the following may union members Not do during picketing? - ANSWER ✔✔-Block entrances to
the facility.
Perception is reality-Which of the following is important for the security professional to remember
regarding this statement? - ANSWER ✔✔-All interactions are subject to personal interpretation, positive
nonverbals, paraverbals will influence perception, a customer's prior history of interaction may impact
their impression of security
Created by Grace Amelia © 2025, All Rights Reserved.
IAHSS HOSPITAL SECURITY OFFICERS 6TH
ED CHPTS 1-19 TEST#1 101 Questions and
Answers 100% Pass
Which of the following is Not one of the classifications of healthcare
organizations discussed in this chapter? - ANSWER ✔✔-an Individual healthcare organization
Which of the following is Not a risk issue for healthcare? - ANSWER ✔✔-High percentage of technical
and professional staff
Which of the following is usually at the top of the organizational chart? - ANSWER ✔✔-Board of
Directors
Which of the following statements best describes employees? - ANSWER ✔✔-All staff is directly
employed by the facility
Security uses senior management's endorsement to build what kind of program? - ANSWER ✔✔-a strong
and effective program
How should friendships and interpersonal relationships between security officers and staff members
from other departments be treated? - ANSWER ✔✔-Encouraged, but security staff must be educated
about ethics and avoid favoritism.
Which of the following allows a department to assess its cost effectiveness within an organization? -
ANSWER ✔✔-Benchmarking - gives a good comparison of a department's cost effectiveness by
comparing other organizations.
Created by Grace Amelia © 2025, All Rights Reserved.
, 2|Page
What should the most primary overriding concern of any security department be? - ANSWER ✔✔-The
safety and well being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times? - ANSWER
✔✔-Good observation and communication skills, and tolerance
Why are vendors potentially a high security risk to a healthcare facility - ANSWER ✔✔-Vendors have
access to sensitive areas with little to no background checks.
In patient and family centered care philosophy, who determines which individuals are part of the
patient's family? - ANSWER ✔✔-The patient, if mature and competent to do so
Which of the following is Not an example of an external customer? - ANSWER ✔✔-Employees
Which of the following does Not help the security uniform communicate an appropriate message to the
public? - ANSWER ✔✔-Wearing the uniform shirt untucked.
Which of the following is Not an example of undesirable behavior and demeanor in a security officer? -
ANSWER ✔✔-Confidence
What is the relationship between employees and management sometimes called? - ANSWER ✔✔-
Employee relations
Which of the following may union members Not do during picketing? - ANSWER ✔✔-Block entrances to
the facility.
Perception is reality-Which of the following is important for the security professional to remember
regarding this statement? - ANSWER ✔✔-All interactions are subject to personal interpretation, positive
nonverbals, paraverbals will influence perception, a customer's prior history of interaction may impact
their impression of security
Created by Grace Amelia © 2025, All Rights Reserved.
