MGT 420 Exam 1 Questions and Answers 100% Pass

MGT 420 Exam 1 Questions and Answers 100% Pass types and levels of management - ANSWER -lower, middle, and upper Accountability - ANSWER -the requirement of one person to answer to a higher authority for performance achieved in his or her own area of work. Effective managers - ANSWER -Effective managers meet both performance and satisfaction goals. Performance relates to achieving organizational goals. satisfaction relates to QWL (quality of work life). Up-side down pyramid - ANSWER -The manager as a coach. Customers and non-managerial workers are at the top. Customers and clients (ultimate beneficiaries of the organization's efforts) Serve Operating workers (do work directly affecting customer/client satisfaction) 2 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. Support Team leaders and managers (help the operating workers do their jobs and solve problems) Support Top Managers (Keep organizations mission and strategies clear) Management Process - ANSWER -planning-the process of setting performance objectives and determining what actions should be taken to achieve them. organizing-the process of assigning tasks, allocating resources and coordinating the activities of individuals and groups. leading-the process of arousing peoples enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives. controlling-the process of measuring work performance, comparing results to objectives and taking corrective action. Mintzberg's Managerial Roles - ANSWER -Interpersonal: figurehead, leader, liaison 3 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. Informational: monitor, disseminator, spokesperson Decisional: entrepreneur, disturbance handler, resource allocator, negotiator technical skills, human skills, conceptual skills - ANSWER -management skills emotional intelligence - ANSWER -the ability to perceive, understand, manage, and use emotions workforce diversity - ANSWER -the concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups Prejudice and Discrimination - ANSWER -Prejudice is an attitude, discrimination is a behavior glass ceiling - ANSWER -an invisible limit on women's climb up the occupational ladder intellectual capital - ANSWER -the collective brainpower or shared knowledge of a workforce IC=commitment x competency knowledge workers - ANSWER -individuals valued for their ability to interpret and analyze information Organizational Behavior - ANSWER -The study of human behavior in organizations. An interdisciplinary field devoted to understanding individual group behavior, interpersonal processes, and organizational dynamics. scientific thinking - ANSWER -process using the cognitive skills required to generate, test, and revise theories contingency thinking - ANSWER -Seeks ways to meet the needs of different management situations. 4 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. Recognizes responses to solutions must be crafted to best fit the circumstances and people involved. evidence-based management - ANSWER -Uses hard facts and empirical evidence to make decisions. Organizations and the External Environment - ANSWER -Organizations are collections of people working together to achieve a common purpose. Open systems transforms human and material resources inputs into finished goods and services. Complex adaptive systems interact and adapt with their environments to survive. Stakeholders - ANSWER -any persons or groups who will be affected by and thus have an interest or "stake" in an organizations performance. Internal Environment of Organizations - ANSWER -Organization culture is a shared set of beliefs and values within an organization