Test Bank for MGMT 4th
Canadian Edition By
Chuck Williams, Terri
Champion, Ike Hall (All
Chapters 1-18, 100%
Original verified, A+
Grade)
All Chapters Arranged
Reverse: 18-1
,Name: Class: Date:
Chapter 18 - History of Management
Indicate the answer choice that best completes the statement or answers the question.
1. Anthony was a skilled woodworker whose exquisite handiwork was sought after by many for custom furniture.
However, due to the invention of cutting machines and processes, the need for Anthony’s skills decreased quickly. Which
period of time did Anthony exist in?
a. 1650–1750
b. 1750–1900
c. 1900–1950
d. 1950–2000
2. How did the Industrial Revolution change jobs and organizations?
a. Managers realized the importance of synergistic tasks.
b. Managers realized the importance of customer relations.
c. Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans.
d. Skilled jobs were performed in homes rather than in factories.
3. William used to allow his packaging employees freedom to prepare custom orders as they liked, and each had their own
way of packing boxes. A consultant was hired and William’s department became more efficient when the packagers
learned and followed a specific packaging process. Which type of management influenced the change in William’s
department?
a. contingency management
b. scientific management
c. bureaucratic management
d. information management
4. Beverly is unhappy with her production supervisor. Beverly would normally finish 200 products per shift but she is
purposely finishing less than 100 by working at a much slower pace. What is this an example of?
a. job loitering
b. roadblocking
c. lagging
d. soldiering
5. What is Frederick Taylor famous for?
a. developing time and motion studies
b. being first to define the functions of managers
c. developing the 14 principles of management
d. creating the principles of scientific management
6. Kathy is the production manager for a computer assembly company. Kathy is evaluating her best workers so that their
assembly methods can be formalized and documented for all workers to follow. Which goal of scientific management is
Kathy pursuing?
a. making sure that workers did not consider their work boring or repetitive
b. eliminating conflict between workers and management
c. finding the one best way to perform each task
d. finding different ways to motivate workers
Powered by Cognero Page 1
,Name: Class: Date:
Chapter 18 - History of Management
7. Patrick rewards his best production workers and treats all workers fairly. When Patrick encouraged all production staff
to model the most efficient ones, he rewarded the entire department when their production numbers increased. To which
human relations approach is this most closely related?
a. using group dynamics to ensure that organizational goals are met
b. employing Gantt charts to monitor productivity
c. finding the one best way for doing each task
d. dividing the work and the responsibility equally between management and workers
8. Karl spent a morning evaluating his production staff and recorded their movements with a stopwatch. He realized he
could reduce the distance workers walked to complete a process by simply changing the direction of flow of the product.
Which element of Frank and Lillian Gilbreth’s work is this an example of?
a. They used motion studies to eliminate unnecessary or repetitive motions from work.
b. They proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational
goals.
c. They realized how the principles of sociology applied to worker performance.
d. They identified the four functions managers perform.
9. Which management theorist would most likely have used his understanding of how work is done to help surgeons
eliminate unnecessary motions, operate more efficiently, and save more lives by closely studying how surgeries were
performed?
a. Henri Fayol
b. Chester Barnard
c. Frederick Taylor
d. Frank Gilbreth
10. Which management theorist would most likely have said, “The greatest waste in the world comes from needless, ill-
directed, and ineffective motions”?
a. Frederick Taylor
b. Frank Gilbreth
c. Henri Fayol
d. Chester Barnard
11. A contractor assessed an overdue job. As he looked at the job site, he saw one worker moving bricks by carrying two
at a time from where they were unloaded to where they were needed. He saw another climbing up a ladder with a few
shingles, climbing down to get more, and then repeating the process. What approach could the contractor use to determine
how the workers could perform their tasks more efficiently?
a. time and motion studies
b. resource assessments
c. workload analyses
d. systems analyses
12. Caroline is the trade show supervisor for a furniture manufacturer. Caroline and her staff have 12 hours to set up the
booth’s walls, flooring, lighting, and signage before the sample furniture arrives. Caroline uses a whiteboard to illustrate
to her staff the order that the booth will be constructed in and the time each part must be completed by. What type of chart
did Caroline most likely use to guide her staff?
a. organizational chart
Powered by Cognero Page 2
, Name: Class: Date:
Chapter 18 - History of Management
b. Gantt chart
c. flow chart
d. decision chart
13. In which of the following situations would a Gantt chart be appropriate to use?
a. determining parcel weights before shipping to customers
b. installing a local area network for a computer system
c. rebuilding communities destroyed by a hurricane
d. evaluating employees
14. Qualification-based hiring, chain of command, division of labour, and impartial application of rules and
procedures are elements that characterize which of the following?
a. group dynamics theory
b. systems management
c. contingencies
d. bureaucracies
15. According to Weber, how is bureaucracy defined?
a. organization based on the theory of behavioural reinforcement
b. determination of an individual’s power base within an organization through political connections
c. exercise of control on the basis of knowledge, expertise, or experience
d. reliance on scheduled, periodic corrective actions to operate most efficiently
16. Anthony’s new business is growing rapidly and his staff has increased from just he and his wife to over 50 full-time
workers. In order to create structure, Anthony gives each employee specific work processes, assigned objectives, and one
manager each employee reports to. Which element of bureaucratic organization is Anthony working on?
a. chain of command
b. division of labour
c. impartial application of rules and procedures
d. recorded in writing
17. What is the intention of bureaucracy as defined by Weber?
a. to achieve an organization’s goal in the most efficient way possible
b. to create sustainable, nonfinancial motivation tools
c. to provide managers with the tools needed to adapt to different situations
d. to create synergy within the organization’s departments
18. Which of the following ideas is associated with Max Weber’s bureaucratic management?
a. the development of cohesive work groups
b. span of management
c. conflict as something beneficial
d. chain of command
19. Who is best known for developing the 5 functions of managers and the 14 principles of management?
Powered by Cognero Page 3
Canadian Edition By
Chuck Williams, Terri
Champion, Ike Hall (All
Chapters 1-18, 100%
Original verified, A+
Grade)
All Chapters Arranged
Reverse: 18-1
,Name: Class: Date:
Chapter 18 - History of Management
Indicate the answer choice that best completes the statement or answers the question.
1. Anthony was a skilled woodworker whose exquisite handiwork was sought after by many for custom furniture.
However, due to the invention of cutting machines and processes, the need for Anthony’s skills decreased quickly. Which
period of time did Anthony exist in?
a. 1650–1750
b. 1750–1900
c. 1900–1950
d. 1950–2000
2. How did the Industrial Revolution change jobs and organizations?
a. Managers realized the importance of synergistic tasks.
b. Managers realized the importance of customer relations.
c. Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans.
d. Skilled jobs were performed in homes rather than in factories.
3. William used to allow his packaging employees freedom to prepare custom orders as they liked, and each had their own
way of packing boxes. A consultant was hired and William’s department became more efficient when the packagers
learned and followed a specific packaging process. Which type of management influenced the change in William’s
department?
a. contingency management
b. scientific management
c. bureaucratic management
d. information management
4. Beverly is unhappy with her production supervisor. Beverly would normally finish 200 products per shift but she is
purposely finishing less than 100 by working at a much slower pace. What is this an example of?
a. job loitering
b. roadblocking
c. lagging
d. soldiering
5. What is Frederick Taylor famous for?
a. developing time and motion studies
b. being first to define the functions of managers
c. developing the 14 principles of management
d. creating the principles of scientific management
6. Kathy is the production manager for a computer assembly company. Kathy is evaluating her best workers so that their
assembly methods can be formalized and documented for all workers to follow. Which goal of scientific management is
Kathy pursuing?
a. making sure that workers did not consider their work boring or repetitive
b. eliminating conflict between workers and management
c. finding the one best way to perform each task
d. finding different ways to motivate workers
Powered by Cognero Page 1
,Name: Class: Date:
Chapter 18 - History of Management
7. Patrick rewards his best production workers and treats all workers fairly. When Patrick encouraged all production staff
to model the most efficient ones, he rewarded the entire department when their production numbers increased. To which
human relations approach is this most closely related?
a. using group dynamics to ensure that organizational goals are met
b. employing Gantt charts to monitor productivity
c. finding the one best way for doing each task
d. dividing the work and the responsibility equally between management and workers
8. Karl spent a morning evaluating his production staff and recorded their movements with a stopwatch. He realized he
could reduce the distance workers walked to complete a process by simply changing the direction of flow of the product.
Which element of Frank and Lillian Gilbreth’s work is this an example of?
a. They used motion studies to eliminate unnecessary or repetitive motions from work.
b. They proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational
goals.
c. They realized how the principles of sociology applied to worker performance.
d. They identified the four functions managers perform.
9. Which management theorist would most likely have used his understanding of how work is done to help surgeons
eliminate unnecessary motions, operate more efficiently, and save more lives by closely studying how surgeries were
performed?
a. Henri Fayol
b. Chester Barnard
c. Frederick Taylor
d. Frank Gilbreth
10. Which management theorist would most likely have said, “The greatest waste in the world comes from needless, ill-
directed, and ineffective motions”?
a. Frederick Taylor
b. Frank Gilbreth
c. Henri Fayol
d. Chester Barnard
11. A contractor assessed an overdue job. As he looked at the job site, he saw one worker moving bricks by carrying two
at a time from where they were unloaded to where they were needed. He saw another climbing up a ladder with a few
shingles, climbing down to get more, and then repeating the process. What approach could the contractor use to determine
how the workers could perform their tasks more efficiently?
a. time and motion studies
b. resource assessments
c. workload analyses
d. systems analyses
12. Caroline is the trade show supervisor for a furniture manufacturer. Caroline and her staff have 12 hours to set up the
booth’s walls, flooring, lighting, and signage before the sample furniture arrives. Caroline uses a whiteboard to illustrate
to her staff the order that the booth will be constructed in and the time each part must be completed by. What type of chart
did Caroline most likely use to guide her staff?
a. organizational chart
Powered by Cognero Page 2
, Name: Class: Date:
Chapter 18 - History of Management
b. Gantt chart
c. flow chart
d. decision chart
13. In which of the following situations would a Gantt chart be appropriate to use?
a. determining parcel weights before shipping to customers
b. installing a local area network for a computer system
c. rebuilding communities destroyed by a hurricane
d. evaluating employees
14. Qualification-based hiring, chain of command, division of labour, and impartial application of rules and
procedures are elements that characterize which of the following?
a. group dynamics theory
b. systems management
c. contingencies
d. bureaucracies
15. According to Weber, how is bureaucracy defined?
a. organization based on the theory of behavioural reinforcement
b. determination of an individual’s power base within an organization through political connections
c. exercise of control on the basis of knowledge, expertise, or experience
d. reliance on scheduled, periodic corrective actions to operate most efficiently
16. Anthony’s new business is growing rapidly and his staff has increased from just he and his wife to over 50 full-time
workers. In order to create structure, Anthony gives each employee specific work processes, assigned objectives, and one
manager each employee reports to. Which element of bureaucratic organization is Anthony working on?
a. chain of command
b. division of labour
c. impartial application of rules and procedures
d. recorded in writing
17. What is the intention of bureaucracy as defined by Weber?
a. to achieve an organization’s goal in the most efficient way possible
b. to create sustainable, nonfinancial motivation tools
c. to provide managers with the tools needed to adapt to different situations
d. to create synergy within the organization’s departments
18. Which of the following ideas is associated with Max Weber’s bureaucratic management?
a. the development of cohesive work groups
b. span of management
c. conflict as something beneficial
d. chain of command
19. Who is best known for developing the 5 functions of managers and the 14 principles of management?
Powered by Cognero Page 3
