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Chapterf02fTest
Indicatefthefanswerfchoicefthatfbestfcompletesfthefstatementforfanswersfthefquestion.
1. Sincef1981,fthefVINfhasfbeenfmadefupfoff characters.
a. 11
b. 13
c. 15
d. 17
2. VINfstandsfforf .
a. Vehiclefinformationfnumber
b. Vehiclefignitionfnumber
c. Vehiclefidentificationfnumber
d. Nonefoffthefabove
3. TechnicianfAfsaysfvehiclefinformationfnumbersf(VINs)farefuniquefidentifiersfforfeachfvehiclefproduced.fTec
hnicianfBfsaysfVINsfarefmadefupfoff19fcharactersfandfarefusuallyflocatedfonfthefengine.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
4. InfafNorthfAmericanfVIN,fthef characterfisfthefcountryfofforigin.
a. First
b. Second
c. Third
d. Fourth
5. Thef characterftellsfyoufthefassemblyfplantforffactoryfwherefthefvehiclefwasfputftogether.
a. 10th
b. 11th
c. 12th
d. 13th
6. WherefmightfyouffindfafVIN?
a. Engine
b. Leftffrontfcornerfoffthefwindshield
c. Trunk
d. Allfoffthefabove
7. Automotivefservicefmanualsfcomefinftwoftypes:f andf .
a. After-market;fshop
b. Shop;ffactory
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c. Factory;fafter-market
d. Paper;felectronic
8. Manufacturersfofferfinformationfonlinefthroughf subscriptions.
a. Daily
b. Monthly
c. Yearly
d. Allfoffthefabove
9. Shopfmanualsfareforganizedfaccordingftof andfhavefindexesfforfquickfreferencing.
a. VINs
b. Enginefparts
c. Vehiclefsystems
d. Nonefoffthefabove
10. TechnicianfAfsaysfthatftofusefafservicefinformationfprogram,fyoufmayfbefrequiredftoflogfinftofthefcomputerfandft
hefservicefinformationfprogram.fTechnicianfBfsaysfmakefsurefyoufhavefthefusernamefandfloginfavailablefbeforefyo
ufstart.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
11. TechnicianfAfsaysfcomputerfdatabasesfarefusedftofinputfandfretrievefcustomerfinformationfforfbilling,fwar
rantyfwork,fandfotherfinformation.fTechnicianfBfsaysfthatfdealershipsfhavefaccessftofmanufacturerfdatabasesf
forfthefpurposefoffaccessingfwarrantyfinformation.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
12. TechnicianfAfsaysfthatfcomputerfdatabasesfprovidefinformationfonfprocedures,fparts,fandfservicefproblems.fTe
chnicianfBfsaysfusernamesfandfpasswordsfmayfbefrequiredftoflogfintofthefcomputerfandfthefservicefinformationfpro
gram.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
Indicatefwhetherfthefstatementfisftrueforffalse.
13. Theffinalfsixfnumbersfmakefupfthefsequentialfnumberfoffthefvehiclefasfitfcomesfofffthefassemblyfline.
a. True
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Chapterf02fTest
b. False
Indicatefthefanswerfchoicefthatfbestfcompletesfthefstatementforfanswersfthefquestion.
14. ThefVINfcontainsfallfofftheffollowingfinformation,fEXCEPT:
a. tirefsize.
b. engineftype.
c. seatfrestraints.
d. assemblyfplant.
15. Thefinformationffoundfinfshopfmanualsfprovidesfafsystematicfprocedurefandfidentifiesf
,fsafetyfprecautions,fandfspecificationsfrelevantftoftheftask.
a. SDS
b. Computerfdatabases
c. VINs
d. Specialftools
16. Atftheftimefoffvehiclef
,fmanufacturersfpreparefservicefandftechnicalfinformationfandfattemptftofanticipatefthefinformationftheftechn
iciansfneedftofperformfservicefandfrepairs.
a. Service
b. Invoicing
c. Repair
d. Production
17. TechnicianfAfsaysfmanufacturersfprovideftechnicalfservicefbulletinsf(TSBs)fasfupdatesftofshopfmanualsfwhenfn
ewfproblemsforfmaintenancefconcernsfarisefforfcertainfvehiclefmakesforfmodels.fTechnicianfBfsaysfafTSBfcanfbefiss
uedfforfanfupdatedfpartforfafchangefinfthefservicefprocedurefonfafcertainfmakefoffvehicle.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
18. TechnicianfAfsaysfmanufacturersfprovideftechnicalfservicefbulletinsf(TSBs)ftoftechniciansfonfunexpectedfpro
blems,fupdatedfparts,forfchangesftofrepairfproceduresfforfcertainfvehiclefmakesforfmodels.fTechnicianfBfsaysfthat
fiffafsafetyfissuefisfdiscoveredfonfafcertain fmakefoffvehicle,fthefmanufacturerfmayfissuefafservicefcampaignforfreca
ll.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
19. AllfofftheffollowingfarefTSBfguidelinesfEXCEPT:
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f f f f f f f f f
axles 1st Edition Santini f f f
Name: Class: Date:
Chapterf02fTest
Indicatefthefanswerfchoicefthatfbestfcompletesfthefstatementforfanswersfthefquestion.
1. Sincef1981,fthefVINfhasfbeenfmadefupfoff characters.
a. 11
b. 13
c. 15
d. 17
2. VINfstandsfforf .
a. Vehiclefinformationfnumber
b. Vehiclefignitionfnumber
c. Vehiclefidentificationfnumber
d. Nonefoffthefabove
3. TechnicianfAfsaysfvehiclefinformationfnumbersf(VINs)farefuniquefidentifiersfforfeachfvehiclefproduced.fTec
hnicianfBfsaysfVINsfarefmadefupfoff19fcharactersfandfarefusuallyflocatedfonfthefengine.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
4. InfafNorthfAmericanfVIN,fthef characterfisfthefcountryfofforigin.
a. First
b. Second
c. Third
d. Fourth
5. Thef characterftellsfyoufthefassemblyfplantforffactoryfwherefthefvehiclefwasfputftogether.
a. 10th
b. 11th
c. 12th
d. 13th
6. WherefmightfyouffindfafVIN?
a. Engine
b. Leftffrontfcornerfoffthefwindshield
c. Trunk
d. Allfoffthefabove
7. Automotivefservicefmanualsfcomefinftwoftypes:f andf .
a. After-market;fshop
b. Shop;ffactory
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c. Factory;fafter-market
d. Paper;felectronic
8. Manufacturersfofferfinformationfonlinefthroughf subscriptions.
a. Daily
b. Monthly
c. Yearly
d. Allfoffthefabove
9. Shopfmanualsfareforganizedfaccordingftof andfhavefindexesfforfquickfreferencing.
a. VINs
b. Enginefparts
c. Vehiclefsystems
d. Nonefoffthefabove
10. TechnicianfAfsaysfthatftofusefafservicefinformationfprogram,fyoufmayfbefrequiredftoflogfinftofthefcomputerfandft
hefservicefinformationfprogram.fTechnicianfBfsaysfmakefsurefyoufhavefthefusernamefandfloginfavailablefbeforefyo
ufstart.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
11. TechnicianfAfsaysfcomputerfdatabasesfarefusedftofinputfandfretrievefcustomerfinformationfforfbilling,fwar
rantyfwork,fandfotherfinformation.fTechnicianfBfsaysfthatfdealershipsfhavefaccessftofmanufacturerfdatabasesf
forfthefpurposefoffaccessingfwarrantyfinformation.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
12. TechnicianfAfsaysfthatfcomputerfdatabasesfprovidefinformationfonfprocedures,fparts,fandfservicefproblems.fTe
chnicianfBfsaysfusernamesfandfpasswordsfmayfbefrequiredftoflogfintofthefcomputerfandfthefservicefinformationfpro
gram.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
Indicatefwhetherfthefstatementfisftrueforffalse.
13. Theffinalfsixfnumbersfmakefupfthefsequentialfnumberfoffthefvehiclefasfitfcomesfofffthefassemblyfline.
a. True
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b. False
Indicatefthefanswerfchoicefthatfbestfcompletesfthefstatementforfanswersfthefquestion.
14. ThefVINfcontainsfallfofftheffollowingfinformation,fEXCEPT:
a. tirefsize.
b. engineftype.
c. seatfrestraints.
d. assemblyfplant.
15. Thefinformationffoundfinfshopfmanualsfprovidesfafsystematicfprocedurefandfidentifiesf
,fsafetyfprecautions,fandfspecificationsfrelevantftoftheftask.
a. SDS
b. Computerfdatabases
c. VINs
d. Specialftools
16. Atftheftimefoffvehiclef
,fmanufacturersfpreparefservicefandftechnicalfinformationfandfattemptftofanticipatefthefinformationftheftechn
iciansfneedftofperformfservicefandfrepairs.
a. Service
b. Invoicing
c. Repair
d. Production
17. TechnicianfAfsaysfmanufacturersfprovideftechnicalfservicefbulletinsf(TSBs)fasfupdatesftofshopfmanualsfwhenfn
ewfproblemsforfmaintenancefconcernsfarisefforfcertainfvehiclefmakesforfmodels.fTechnicianfBfsaysfafTSBfcanfbefiss
uedfforfanfupdatedfpartforfafchangefinfthefservicefprocedurefonfafcertainfmakefoffvehicle.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
18. TechnicianfAfsaysfmanufacturersfprovideftechnicalfservicefbulletinsf(TSBs)ftoftechniciansfonfunexpectedfpro
blems,fupdatedfparts,forfchangesftofrepairfproceduresfforfcertainfvehiclefmakesforfmodels.fTechnicianfBfsaysfthat
fiffafsafetyfissuefisfdiscoveredfonfafcertain fmakefoffvehicle,fthefmanufacturerfmayfissuefafservicefcampaignforfreca
ll.fWhofisfcorrect?
a. TechnicianfA
b. TechnicianfB
c. BothfAfandfB
d. NeitherfAfnorfB
19. AllfofftheffollowingfarefTSBfguidelinesfEXCEPT:
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