Practice Management for the Dental Team 8th Edition Finkbeiner Test Bank.

Chapterf02:fDentalfTeamfManagementf
Finkbeiner:fPracticefManagementfforfthefDentalfTeam,f9thfEditionff
f

MULTIPLEfCHOICEf
f
f

1.fTheffivefRsfoffmanagementfare:f
a.frally,frecognition,frapport,fresponsibility,fandfrefuse.f
b.freading,fresponsibility,frecognition,frespect,fandfrapport.f
c.fresponsibility,frespect,frapport,frecognition,fandfremuneration.f
d.freaffirmation,fremuneration,freflection,frapport,fandfrecognition.f
ff

ANS:fCf
Successfulfmanagementfcanfbefattributedftofresponsibility,frespect,frapport,frecognition,fandf
remuneration.fReadingfisfnotfattributedftofsuccessfulfmanagement.fRallyfandfrefusefarefnotf
attributedftofsuccessfulfmanagement.fReaffirmationfandfreflectionfarefnotfattributedftof
successfulfmanagement.ff
f

DIF:fRecallf
REF:fThef“FivefRs”foffManagement,fpp.f20-21f
f

OBJ:f9f
TOP:fCDA,fGC,fII.fPatientfManagementfandfAdministrativefDutiesf
f
f

2.fWhenfresolvingfafstafffconflict,fafmanagerfshould:f
a.fdocumentfdiscussionsfandfactivities.f
b.fseekftofidentifyfthefunderlyingfissues.f
c.flistenfimpartially.f
d.favoidfdelayfoffdiscussions.f
e.fallfoffthefoptionsf
ff

ANS:fEf
Allfoffthefoptions.fWhenfresolvingfafstafffconflict,fmakingftimefavailablefasfsoonfasfpossiblef
tofdiscussfthefproblem,flisteningfpatientlyftofallfthefissuesfwhilefkeepingfanfopenfmind,f
determinefthefrealfissue,fandfmaintainingfafrecordfarefallfimportantfregardlessfoffthefnaturefoff
thefcomplaint.f
f

DIF:fComprehensionf
f

REF:fManagingfConflict,fp.f26f
OBJ:f15f
TOP:fCDA,fGC,fII.fPatientfManagementfandfAdministrativefDutiesf
f
f

3.fWhichftopicfcanfbefdiscussedfduringfanfinterviewfwithfafprospectivefemployee?f
a.fMaritalfstatusf
b.fSpouse’sfincomef
c.fChildfcarefarrangementsf
d.fInterestfinfcontinuingfeducationfcoursesf
ff

, ANS:fDf
Interestfinfcontinuingfeducationfcoursesfisfcorrect.fDiscussingfthisftopicfduringfanfinterviewf
gathersfinformationfpertinentftofthefjobfforfwhichfthefpersonfisfapplyingfbutfisf
nondiscriminatory.fDiscussingfmaritalfstatus,fspouse’sfincome,forfchildfcarefarrangementsf
duringfanfinterviewfgathersfinformationfthatfisfnotfpertinentftofthefjobfforfwhichfthefpersonfisf
applyingfandfisfdiscriminatory.f
f

DIF:fComprehensionf
f

REF:fConductingfanfInterview,fBoxf2.13,fp.f37f
OBJ:f19f
TOP:fCDA,fGC,fII.fPatientfManagementfandfAdministrativefDutiesf
DOWNLOADfTHEfTestfBankfforfPracticefManagementfforfthefDentalfTeamf9th
ffffffffffffffffffffffffffEditionfFinkbeiner

mynursytest.store
f
f

4.fWhichfquestionfmayfbefaskedfduringfanfinterviewfwithfafprospectivefemployee?f
a.f“Dofyoufownfafhome?”f
b.f“Wherefwerefyoufborn?”f
c.f“Whatfarefyourfstrengths?”f
d.f“Dofyoufhavefanyfhandicaps?”f
ff

ANS:fCf
“Whatfarefyourfstrengths?”fisfcorrect.fAskingfthisfquestionfduringfanfinterviewfgathersf
informationfpertinentftofthefjobfthefpersonfisfapplyingfforfbutfisfnondiscriminatory.fAskingf
“Dofyoufownfafhome?”f“Wherefwerefyoufborn?”forf“Dofyoufhavefyoufanyfhandicaps?”f
gathersfinformationfthatfisfnotfpertinentftofthefjobfthefpersonfisfapplyingfforfandfisf
discriminatory.f
f

DIF:fComprehensionf
f

REF:fConductingfanfInterview,fBoxf2.12,fp.f37f
OBJ:f19f
TOP:fCDA,fGC,fII.fPatientfManagementfandfAdministrativefDutiesf
f
f

5.fWhichftopicfshouldfbefavoidedfduringfanfinterviewfwithfafprospectivefemployee?f
a.fCareerfobjectivesf
b.fAgefoffthefapplicantf
c.fAvailabilityftofworkfovertimef
d.fInterestfinfworkingfatfafsatellitefofficefsitef
ff

ANS:fBf
Agefoffthefapplicantfisfcorrect.fThisftopicfcouldfbefconsideredfdiscriminatoryfagainstfthef
applicantfandfshouldfnotfbefdiscussedfduringfafjobfinterview.fCareerfobjectives,favailabilityftof
workfovertime,fandfinterestfinfworkingfatfafsatellitefofficefareftopicsfthatfarefnotf
discriminatoryfagainstfthefapplicantfandfcanfbefdiscussedfduringfafjobfinterview.f
f