Solutions Manual For Business Process Modeling, Simulation and Design 2nd Edition By Manuel Laguna

BUSINESS PROCESS MODELING
k k




(FORkPRIVATEkCIRCULATIONkONLY)
2018

, CONTENTS

UnitkNo. TITLE PagekNo.
1 IntroductionktokBusinesskProcesses 1-20
1.1 Introduction
1.2 HierarchykofkBusinesskProcesses
1.3 DifferenceskbetweenkProcesskViewkandkFunctionalkView
1.4 BasickConceptkofkBusinesskProcesskModeling
1.4.1 PrincipleskofkModeling
1.5 ApproachesktokBusinesskProcesskModeling
1.6 ClasseskandkObjects
1.7 Entity-Relationshipkmodels
1.8 SystemkDynamicskModelingkProcess
1.9 SystemkStructurekandkSystemkBehaviourk
Summary
Keywords
Self-
AssessmentkQuestionskAnswersktok
CheckkyourkProgresskSuggestedkRea
ding
2 BusinesskProcesses:kConceptskandkFundamentals 21-36
2.1 Introduction
2.2 StrategickContextkforkBusinesskProcesses
2.3 RelationshipskbetweenkProcesses
2.4 Modelingkas-iskBusinesskProcesses
2.5 EventskthatktriggerkBusinesskProcesses
2.6 OutcomeskfromkBusinesskprocesses
2.7 BusinesskProcesskMeasuresk
Summary
Keywords
Self-
AssessmentkQuestionskAnswersktok
CheckkyourkProgresskSuggestedkRea
ding




v

, UnitkNo. TITLE PagekNo.
3 EssentialskofkProcesskModeling 37-52
3.1 Introduction
3.2 FirstkStepskwithkBPMN
3.3 Notation:kActors,kTasks,kProcesskFlows,kDecisions
3.4 BusinesskProcesskModelkandkNotation
3.5 InformationkArtefactsk
Summary
Keywords
Self-
AssessmentkQuestionskAnswersktok
CheckkyourkProgresskSuggestedkRea
ding
4 BusinesskProcesskMapping 53-68
4.1 Introduction
4.2 NeedkofkMappingkthekProcesses
4.3 AdvantageskofkProcesskMapping
4.4 TypeskofkChartskUsedkinkProcesskMap
4.5 MajorkStepskofkProcesskMapping
4.6 ProcesskIdentification
4.7 InformationkGathering
4.8 InterviewingkandkMapping
4.9 GuidelineskforkConductingkProcesskMappingk
Summary
Keywords
Self-
AssessmentkQuestionskAnswersktok
CheckkyourkProgresskSuggestedkRea
ding




vi

, UnitkNo. TITLE PagekNo.
5 BusinesskProcesskAnalysiskandkModeling 69-102
5.1 Introduction
5.2 BusinesskProcesskMatrixk(BPM)
5.3 ContextkAnalysis
5.3.1 ComponentskofkContextkAnalysis
5.3.2 HowktokDevelopkakContextkDiagram
5.4 TaskkFlowkAnalysis
5.5 EvaluatingkandkImprovingkBusinesskProcesses
5.6 IdentifyingkProblemskwithkas-iskBusinesskProcesses
5.7 AnalysingkthekProcesskflow
5.8 AnalysingkthekHandoffs
5.9 AnalysingkthekTasks
5.10 StaffkPerformancekIssues
5.11 ChallengingkthekBusinesskRules
5.12 Modelingkthekto-bekBusinesskProcesses
5.13 ApproachesktokBusinesskProcesskImprovementk
Summary
Keywords
Self-
AssessmentkQuestionskAnswersktok
CheckkyourkProgresskSuggestedkRea
ding
6 BusinesskProcesskAnalysiskandkModelingk-kToolskandkMethods 103-128
6.1 Introduction
6.2 OverviewkofkTools,kTechniqueskandkMethodologies
6.3 InterviewkKeykProcesskParticipants
6.4 DocumentkthekCurrentkBusinesskProcess
6.5 ProcesskAnalysisk—kAdditionalkTechniques
6.6 Simulation
kSummarykKeyw


ords
Self-AssessmentkQuestions
AnswersktokCheckkyourkProgresskSu
ggestedkReading




vii