BADM 7120 Operations Management - Exam Questions Answered Correctly Latest Version 2024-2025
The contemporary operations themes signify that:
A. To be competitive, strategies for operations should exclude broader supply chain issues.
B. More emphasis should be placed on manufacturing than on service industries.
C. Operations decisions should precede decision in other functions in an organization.
D. Every operation should be externally directed to meet the customers' requirements. - Answers D.
Every operation should be externally directed to meet the customers' requirements.
The four major decision responsibilities of operations management are:
A. Process, quality, capacity, and human resources
B. Quality, inventory, human resources, and capacity
C. Process, capacity, quality, and inventory
D. Process, quality, human resources, and inventory - Answers C. Process, capacity, quality, and
inventory
Supply chain management includes the integration of:
A. Suppliers
B. Manufacturers
C. Customers
D. All of the Above - Answers D. All of the above
T/F
The process view provides a basis for viewing an entire business as a system of interconnected
processes. - Answers Ture
T/F
Best practices in operations are best for all organization. - Answers False
The four elements that form the heart of operations strategy include:
A. Mission, distinctive competence, internal analysis, and external analysis
B. Mission, objectives, internal analysis, and external analysis
C. Mission, distinctive competence, objectives internal analysis
,D. Mission, distinctive competence, objectives, and strategic decisions - Answers D. Mission, distinctive
competence, objectives, and strategic decisions
The operation objectives of quality, cost, delivery and flexibility are:
A. Unique
B. Mutually exclusive
C. Independent of each other
D. Connected - Answers D. Connected
Supply Chain Strategy focuses, in part, on:
A. Purchasing and logistics
B. Customers
C. Information Flow
D. All of the above - Answers D. All of the Above
A decision is made that suppliers will be chosen based on quality rather than cost. This is an example of
which of the following?
A. Mission
B. Distinctive Competence
C. Strategic decision
D. Objective - Answers C. Strategic decision
T/F
The business strategy can be derived from a firm's distinctive competence that is difficult for competitor
to copy or imitate. - Answers True
The market-pull view of new product innovation is to:
A. Develop products that the company can sell, based on customer needs
B. "Pull" the products into the market as fast as possible.
C. Make new products appealing through innovative packaging
D. Market whatever the company makes best - Answers A. Develop products that the company can sell,
based on customer needs
, Quality Function Deployment:
A. Depends only on engineering characteristics
B. Eliminates customer attributes
C. Assumes that interactions between engineering characteristics are unimportant
D. Links customer requirements to technical specifications - Answers D. Links customer requirements to
technical specifications.
Quality Function Deployment includes which of the following: (1) relative importance of customer
attributes. (2) tolerance stack-up (3) a comparison to the competitor's product (4) engineering
characteristics (5) customer perceptions (6) customer attributes (7) variation around a target (8) value
analysis
A. 2,5,6,7,8
B. 1,3,4,5,6
C 3,5,6,7,8
D, 1,2,4,6,7 - Answers B 1,3,4,5,6
In which phase of the new-product design process should considerations about tradeoffs among product
coast, quality, and schedule, be made?
A. Concept development
B. Product design. Preliminary process design
D. Pilot production/testing - Answers B. Product design
T/F
One of the major benefits of concurrent engineering is the reduction in time to complete the new-
product development process. - Answers True
Process efficiency is usually highest in which type of process?
A. Job shop
B. Assembly line
C. Project
D. Batch - Answers B. Assembly Line
An important lesson from the product-process matrix is:
The contemporary operations themes signify that:
A. To be competitive, strategies for operations should exclude broader supply chain issues.
B. More emphasis should be placed on manufacturing than on service industries.
C. Operations decisions should precede decision in other functions in an organization.
D. Every operation should be externally directed to meet the customers' requirements. - Answers D.
Every operation should be externally directed to meet the customers' requirements.
The four major decision responsibilities of operations management are:
A. Process, quality, capacity, and human resources
B. Quality, inventory, human resources, and capacity
C. Process, capacity, quality, and inventory
D. Process, quality, human resources, and inventory - Answers C. Process, capacity, quality, and
inventory
Supply chain management includes the integration of:
A. Suppliers
B. Manufacturers
C. Customers
D. All of the Above - Answers D. All of the above
T/F
The process view provides a basis for viewing an entire business as a system of interconnected
processes. - Answers Ture
T/F
Best practices in operations are best for all organization. - Answers False
The four elements that form the heart of operations strategy include:
A. Mission, distinctive competence, internal analysis, and external analysis
B. Mission, objectives, internal analysis, and external analysis
C. Mission, distinctive competence, objectives internal analysis
,D. Mission, distinctive competence, objectives, and strategic decisions - Answers D. Mission, distinctive
competence, objectives, and strategic decisions
The operation objectives of quality, cost, delivery and flexibility are:
A. Unique
B. Mutually exclusive
C. Independent of each other
D. Connected - Answers D. Connected
Supply Chain Strategy focuses, in part, on:
A. Purchasing and logistics
B. Customers
C. Information Flow
D. All of the above - Answers D. All of the Above
A decision is made that suppliers will be chosen based on quality rather than cost. This is an example of
which of the following?
A. Mission
B. Distinctive Competence
C. Strategic decision
D. Objective - Answers C. Strategic decision
T/F
The business strategy can be derived from a firm's distinctive competence that is difficult for competitor
to copy or imitate. - Answers True
The market-pull view of new product innovation is to:
A. Develop products that the company can sell, based on customer needs
B. "Pull" the products into the market as fast as possible.
C. Make new products appealing through innovative packaging
D. Market whatever the company makes best - Answers A. Develop products that the company can sell,
based on customer needs
, Quality Function Deployment:
A. Depends only on engineering characteristics
B. Eliminates customer attributes
C. Assumes that interactions between engineering characteristics are unimportant
D. Links customer requirements to technical specifications - Answers D. Links customer requirements to
technical specifications.
Quality Function Deployment includes which of the following: (1) relative importance of customer
attributes. (2) tolerance stack-up (3) a comparison to the competitor's product (4) engineering
characteristics (5) customer perceptions (6) customer attributes (7) variation around a target (8) value
analysis
A. 2,5,6,7,8
B. 1,3,4,5,6
C 3,5,6,7,8
D, 1,2,4,6,7 - Answers B 1,3,4,5,6
In which phase of the new-product design process should considerations about tradeoffs among product
coast, quality, and schedule, be made?
A. Concept development
B. Product design. Preliminary process design
D. Pilot production/testing - Answers B. Product design
T/F
One of the major benefits of concurrent engineering is the reduction in time to complete the new-
product development process. - Answers True
Process efficiency is usually highest in which type of process?
A. Job shop
B. Assembly line
C. Project
D. Batch - Answers B. Assembly Line
An important lesson from the product-process matrix is:
