MGMT 3720 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE

MGMT 3720 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE coercive power The target's fear of negative results from failing to comply Reward power A power resulting from someone distributing rewards that others view as valuable 3 types of formal power coercive, reward, legitimate Personal Power expert power, referent power expert power Influence as a result of expertise, special skills or knowledge referent power based on identification with a person who has desirable resources or personal traits dependence B's relationship to A when A possesses something that B requires What creates dependence? Importance, Scarcity, Nonsubstitutional Impression Management Process by which individuals attempt to control the impressions that others have of them functional conflict conflict that supports the goals of the group and improves its performance that makes the organization better dysfunctional conflict conflict that hinders the group performance and is destructive to the pursuits of the organization Types of conflict task conflict, relationship conflict, process conflict, value conflict task conflict conflict over content and goals of the work relationship conflict conflict based on interpersonal relationships Process conflict conflict over how work gets done value conflict Conflict Over differences in ethics