QUESTIONS AND CORRECT ANSWERS (EXAM
GRADED A+)
Which two Administrator Certification exam objectives are weighted at
10%? - CORRECT ANSWER Data Management & Analytics -
Reports and Dashboards
Which two Administrator Certification exam objectives are weighted at
13%? - CORRECT ANSWER Security and Access & Service and
Support Applications
Solar components and system supplier, Ursa Major Solar wants to
ensure that the info on their Company Information Page is up to date.
Which set of info can the administrator specify on the Company Info
page? - CORRECT ANSWER Organization Name, Default Time Zone,
Default Language
Ursa Major wants to ensure that all their locale settings are up to date.
The admin is going through the process of making the updates. Which
two sets of parameters are configured using Locale settings? -
CORRECT ANSWER Time and Number Display Format & First/Last
Name and Date Format
The VP of sales has changed the naming convention for opportunities to
make it more uniform across the company. The sales manager wants to
,update multiple opp names for his sales team using the list view in SF.
Which two interface settings should be used to allow users with all
required profile permissions to edit records in list views? - CORRECT
ANSWER Enable Inline Editing & Enable Enhanced Lists
Salesforce users at Ursa Major Solar complain that global search returns
too many records. Which two configs should an admin perform to help
users manage search results? - CORRECT ANSWER Specify the
Search Filter Fields for the object's search layout & reduct the number of
records displayed for each object in the Search Results page
List View - CORRECT ANSWER A list of records that meet specific
filter criteria
The Org Setup section makes up what percentage of the Administrator
Certification exam? - CORRECT ANSWER 3%
Which key topics are covered in the Org Setup section of the
Administrator Certification exam? - CORRECT ANSWER UI
Features, Company Information, Locale Settings
A new hire at Ursa Major Solar has joined the customer service team to
interact with customers and handle cases. The user needs access to the
Service Console to manage cases and customer info. What should an
admin do to assign the Service Cloud user license to a new user? -
CORRECT ANSWER Enable Service Cloud User on the user record
detail page
, Ursa Major Solar is growing internationally. An admin received details
of a new hire in Tokyo who requires access to SF. What two
requirements should the admin consider when creating a new user in
prod? - CORRECT ANSWER Usernames must be unique across all
production SF orgs & usernames must be in the form for an email
address
A new employee is trying to login to SF but is getting an error message.
What should the admin do first to troubleshoot login error message? -
CORRECT ANSWER Check the user's login history related list on the
user record
The admin is notified that one of Ursa Major Solar's employees is going
to leave for a few weeks. Ursa Major Solar does not want employees to
log in while on leave. What should the admin do to prevent this
temporarily? - CORRECT ANSWER Freeze the user's account
The admin is asked to deactivate the SF user account for an employee
who recently left the company. When a user account is deactivated, what
happens to the associate license? - CORRECT ANSWER The license
becomes available for reassignment
What are two reasons a user cannot be deactivated? - CORRECT
ANSWER The user is the recipient of workflow email alerts & the user
is a customer community admin
User License - CORRECT ANSWER A user license determines the
baseline of features that the user can access. Every user must have