Test Bank
for Interpersonal Relationships
Professional Communication
Skills for Nurses
8th Edition
By Elizabeth C. Arnold, Kathleen
Underman Boggs
,Table of Contents
Part I: Theoretical Foundations and Contemporary Dynamics in Patient Centered Relationships and Communication
1. Historical Perspectives and Contemporary Dynamics
2. Clarity and Safety in Communication
3. Professional Guides for Nursing Communication
4. Critical Judgment: Critical Thinking and Ethical Decision Making
Part II: Essential Communication Competencies
5. Developing Patient Centered Communication Skills
6. Variation in Communication Styles
7. Intercultural Communication
8. Communicating in Groups
Part III: Relationship Skills in Health Communication
9. Self-Concept in Professional Interpersonal Relationships
10. Developing Patient Centered Therapeutic Relationships
11. Bridges and Barriers in Therapeutic Relationships
12. Communicating with Families
Part IV: Communication for Health Promotion and Disease Prevention
13. Resolving Conflicts Between Nurse and Patient
14. Communication Strategies for Health Promotion and Disease Prevention
15. Communication in Health Teaching and Coaching
16. Communication in Stressful Situations
Part V: Accommodating Patients with Special Communication Needs
17. Communicating with Patients Experiencing Communication Deficits
18. Communicating with Children
19. Communicating with Older Adults
20. Communicating with Patients in Crisis
21. Communication in Palliative Care
Part VI: Collaborative Professional Communication
22. Role Relationship Communication within Nursing
23. Interprofessional Communication
24. Communicating for Continuity of Care
25. Documentation in Health Information Technology Systems
26. Health and Communication Technology
,Chapter 1: Theory Based Perspectives and Contemporary Dynamics
Arnold: Interpersonal Relationships, 8th Edition
MULTIPLE CHOICE
1. When describing nursing to a group of nursing students, the nursing instructor lists all of the
following characteristics of nursing except
a. historically nursing is as old as mankind.
b. nursing was originally practiced informally by religious orders dedicated to care of
the sick.
c. nursing was later practiced in the home by female caregivers with no formal
education.
d. nursing has always been identifiable as a distinct occupation.
ANS: A
Historically, nursing is as old as mankind. Originally practiced informally by religious orders
dedicated to care of the sick and later in the home by female caregivers with no formal
education, nursing was not identifiable as a distinct occupation until the 1854 Crimean war.
There, Florence Nightingale’s Notes on Nursing introduced the world to the functional roles
of professional nursing and the need for formal education.
DIF: Cognitive Level: Comprehension REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Psychosocial Integrity
2. The nursing profession’s first nurse researcher, who served as an early advocate for
high-quality care and used statistical data to document the need for handwashing in preventing
infection, was
a. Abraham Maslow.
b. Martha Rogers.
c. Hildegard Peplau.
d. Florence Nightingale.
ANS: D
An early advocate for high-quality care, Florence Nightingale’s use of statistical data to
document the need for handwashing in preventing infection marks her as the profession’s first
nurse researcher.
DIF: Cognitive Level: Knowledge REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
3. Today, professional nursing education begins at the
a. undergraduate level.
b. graduate level.
c. advanced practice level.
d. administrative level.
ANS: A
, Today, professional nursing education begins at the undergraduate level, with a growing
number of nurses choosing graduate studies to support differentiated practice roles and/or
research opportunities. Nurses are prepared to function as advanced practice nurse
practitioners, administrators, and educators.
DIF: Cognitive Level: Comprehension REF: p. 2
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
4. Nursing’s metaparadigm, or worldview, distinguishes the nursing profession from other
disciplines and emphasizes its unique functional characteristics. The four key concepts that
form the foundation for all nursing theories are
a. caring, compassion, health promotion, and education.
b. respect, integrity, honesty, and advocacy.
c. person, environment, health, and nursing.
d. nursing, teaching, caring, and health promotion.
ANS: C
Individual nursing theories represent different interpretations of the phenomenon of nursing,
but central constructs—person, environment, health, and nursing—are found in all theories
and models. They are referred to as nursing’s metaparadigm.
DIF: Cognitive Level: Knowledge REF: p. 2
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
5. When admitting a client to the medical-surgical unit, the nurse asks the client about cultural
issues. The nurse is demonstrating use of the concept of
a. person.
b. environment.
c. health.
d. nursing.
ANS: B
The concept of environment includes all cultural, developmental, and social determinants that
influence a client’s health perceptions and behavior. A person is defined as the recipient of
nursing care, having unique bio-psycho-social and spiritual dimensions. The word health
derives from the word whole. Health is a multidimensional concept, having physical,
psychological, sociocultural, developmental, and spiritual characteristics. The World Health
Organization (WHO, 1946) defines health as “a state of complete physical, mental, social
well-being, not merely the absence of disease or infirmity.” Nursing includes the promotion of
health, prevention of illness, and the care of ill, disabled, and dying people.
DIF: Cognitive Level: Application REF: p. 3
TOP: Step of the Nursing Process: Assessment
MSC: Client Needs: Psychosocial Integrity
6. A young mother tells the nurse, “I’m worried because my son needs a blood transfusion. I
don’t know what to do, because blood transfusions cause AIDS.” Which central nursing
construct is represented in this situation?
a. Environment
for Interpersonal Relationships
Professional Communication
Skills for Nurses
8th Edition
By Elizabeth C. Arnold, Kathleen
Underman Boggs
,Table of Contents
Part I: Theoretical Foundations and Contemporary Dynamics in Patient Centered Relationships and Communication
1. Historical Perspectives and Contemporary Dynamics
2. Clarity and Safety in Communication
3. Professional Guides for Nursing Communication
4. Critical Judgment: Critical Thinking and Ethical Decision Making
Part II: Essential Communication Competencies
5. Developing Patient Centered Communication Skills
6. Variation in Communication Styles
7. Intercultural Communication
8. Communicating in Groups
Part III: Relationship Skills in Health Communication
9. Self-Concept in Professional Interpersonal Relationships
10. Developing Patient Centered Therapeutic Relationships
11. Bridges and Barriers in Therapeutic Relationships
12. Communicating with Families
Part IV: Communication for Health Promotion and Disease Prevention
13. Resolving Conflicts Between Nurse and Patient
14. Communication Strategies for Health Promotion and Disease Prevention
15. Communication in Health Teaching and Coaching
16. Communication in Stressful Situations
Part V: Accommodating Patients with Special Communication Needs
17. Communicating with Patients Experiencing Communication Deficits
18. Communicating with Children
19. Communicating with Older Adults
20. Communicating with Patients in Crisis
21. Communication in Palliative Care
Part VI: Collaborative Professional Communication
22. Role Relationship Communication within Nursing
23. Interprofessional Communication
24. Communicating for Continuity of Care
25. Documentation in Health Information Technology Systems
26. Health and Communication Technology
,Chapter 1: Theory Based Perspectives and Contemporary Dynamics
Arnold: Interpersonal Relationships, 8th Edition
MULTIPLE CHOICE
1. When describing nursing to a group of nursing students, the nursing instructor lists all of the
following characteristics of nursing except
a. historically nursing is as old as mankind.
b. nursing was originally practiced informally by religious orders dedicated to care of
the sick.
c. nursing was later practiced in the home by female caregivers with no formal
education.
d. nursing has always been identifiable as a distinct occupation.
ANS: A
Historically, nursing is as old as mankind. Originally practiced informally by religious orders
dedicated to care of the sick and later in the home by female caregivers with no formal
education, nursing was not identifiable as a distinct occupation until the 1854 Crimean war.
There, Florence Nightingale’s Notes on Nursing introduced the world to the functional roles
of professional nursing and the need for formal education.
DIF: Cognitive Level: Comprehension REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Psychosocial Integrity
2. The nursing profession’s first nurse researcher, who served as an early advocate for
high-quality care and used statistical data to document the need for handwashing in preventing
infection, was
a. Abraham Maslow.
b. Martha Rogers.
c. Hildegard Peplau.
d. Florence Nightingale.
ANS: D
An early advocate for high-quality care, Florence Nightingale’s use of statistical data to
document the need for handwashing in preventing infection marks her as the profession’s first
nurse researcher.
DIF: Cognitive Level: Knowledge REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
3. Today, professional nursing education begins at the
a. undergraduate level.
b. graduate level.
c. advanced practice level.
d. administrative level.
ANS: A
, Today, professional nursing education begins at the undergraduate level, with a growing
number of nurses choosing graduate studies to support differentiated practice roles and/or
research opportunities. Nurses are prepared to function as advanced practice nurse
practitioners, administrators, and educators.
DIF: Cognitive Level: Comprehension REF: p. 2
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
4. Nursing’s metaparadigm, or worldview, distinguishes the nursing profession from other
disciplines and emphasizes its unique functional characteristics. The four key concepts that
form the foundation for all nursing theories are
a. caring, compassion, health promotion, and education.
b. respect, integrity, honesty, and advocacy.
c. person, environment, health, and nursing.
d. nursing, teaching, caring, and health promotion.
ANS: C
Individual nursing theories represent different interpretations of the phenomenon of nursing,
but central constructs—person, environment, health, and nursing—are found in all theories
and models. They are referred to as nursing’s metaparadigm.
DIF: Cognitive Level: Knowledge REF: p. 2
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
5. When admitting a client to the medical-surgical unit, the nurse asks the client about cultural
issues. The nurse is demonstrating use of the concept of
a. person.
b. environment.
c. health.
d. nursing.
ANS: B
The concept of environment includes all cultural, developmental, and social determinants that
influence a client’s health perceptions and behavior. A person is defined as the recipient of
nursing care, having unique bio-psycho-social and spiritual dimensions. The word health
derives from the word whole. Health is a multidimensional concept, having physical,
psychological, sociocultural, developmental, and spiritual characteristics. The World Health
Organization (WHO, 1946) defines health as “a state of complete physical, mental, social
well-being, not merely the absence of disease or infirmity.” Nursing includes the promotion of
health, prevention of illness, and the care of ill, disabled, and dying people.
DIF: Cognitive Level: Application REF: p. 3
TOP: Step of the Nursing Process: Assessment
MSC: Client Needs: Psychosocial Integrity
6. A young mother tells the nurse, “I’m worried because my son needs a blood transfusion. I
don’t know what to do, because blood transfusions cause AIDS.” Which central nursing
construct is represented in this situation?
a. Environment
