Zaxby's Certification Exam – BOH
Questions with 100% correct Answers
2024/2025
1.The maximum number of 205 boxes that can be placed in a die cut bag is? -
ANSWER 2
2. Guest take-out orders are bagged at: - ANSWER The rear service countertop
3. How long can a guest be placed on hold if they call the store? - ANSWER 60
seconds
4.Which action should you take if a guest refuses to be placed on hold? -
ANSWER Immediately take care of the guest
5. A wrapped straw is always provided to guests for drink orders. - ANSWER True
6. When communicating with guests at the drive-thru window, you should: -
ANSWER Speak slower and louder
7.Team members should smile: - ANSWER A. When the guest pulls up to the
window
B. When handling guest complaints
C. When receiving payment from the guest
D. All of the above
,8. Where are the hands placed when handing drink cups? - ANSWER The lower
half of the cup
9. When should you hand immediate service items to the guest at the drive-thru
window? - ANSWER While accepting payment from the guest
10. Guests who order three or more drinks should be offered the choice of: -
ANSWER A drink carrier
11. Cups for tea are filled with ice to approximately 2/3 of the drink cup. -
ANSWER False: They are filled completely because the tea is served warm
12. Drink cups can be used for scooping ice. - ANSWER False
13. Freestyle drink cups are filled with ice to approximately: - ANSWER 2/3 of a
cup
14. The standard greeting for guests in the drive-thru is: - ANSWER Thank you for
choosing Zaxby's, this is ________ speaking, how may I help you?
15. What is the maximum number of large containers that can be placed in a T-
sack? - ANSWER 3
16. Which bag is used for packing a take-out order for 3 side salads? - ANSWER
Die Cut
17. Which of following action(s) should you take if an order is incorrect? -
ANSWER Notify a team member in the BOH about the incorrect order
, 18. What is the placement order in a T-sack for 2 large and 1 small container? -
ANSWER Place large containers on the bottom/small container on the top
19. Which bag is used for packing a take-out order of Wings & Things and a
Zalad? - ANSWER T-sack
20.While taking out trash, you should never pull the trash container liner out of the
trash container in the dining room. - ANSWER True
21. Choose the approved chemical used to spot clean windows and other glass
surfaces. - ANSWER All purpose cleaner
22.What is the approved procedure for replacing can liners in the restroom? -
ANSWER Remove trash can from restroom and replace the liner in the Back of
House area.
23. What chemical is used to clean the Front of House countertops? - ANSWER
All-purpose cleaner
24. Labels for brownies are placed: - ANSWER On the bottom of the wrapped
brownie
25. When prepping cole slaw, you mix 1 bag slaw shred with ____ pouch(es) of
dressing? - ANSWER 1 pouch
26.How long are baked brownies good for in the cookie display cabinet? -
ANSWER 24 hours
Questions with 100% correct Answers
2024/2025
1.The maximum number of 205 boxes that can be placed in a die cut bag is? -
ANSWER 2
2. Guest take-out orders are bagged at: - ANSWER The rear service countertop
3. How long can a guest be placed on hold if they call the store? - ANSWER 60
seconds
4.Which action should you take if a guest refuses to be placed on hold? -
ANSWER Immediately take care of the guest
5. A wrapped straw is always provided to guests for drink orders. - ANSWER True
6. When communicating with guests at the drive-thru window, you should: -
ANSWER Speak slower and louder
7.Team members should smile: - ANSWER A. When the guest pulls up to the
window
B. When handling guest complaints
C. When receiving payment from the guest
D. All of the above
,8. Where are the hands placed when handing drink cups? - ANSWER The lower
half of the cup
9. When should you hand immediate service items to the guest at the drive-thru
window? - ANSWER While accepting payment from the guest
10. Guests who order three or more drinks should be offered the choice of: -
ANSWER A drink carrier
11. Cups for tea are filled with ice to approximately 2/3 of the drink cup. -
ANSWER False: They are filled completely because the tea is served warm
12. Drink cups can be used for scooping ice. - ANSWER False
13. Freestyle drink cups are filled with ice to approximately: - ANSWER 2/3 of a
cup
14. The standard greeting for guests in the drive-thru is: - ANSWER Thank you for
choosing Zaxby's, this is ________ speaking, how may I help you?
15. What is the maximum number of large containers that can be placed in a T-
sack? - ANSWER 3
16. Which bag is used for packing a take-out order for 3 side salads? - ANSWER
Die Cut
17. Which of following action(s) should you take if an order is incorrect? -
ANSWER Notify a team member in the BOH about the incorrect order
, 18. What is the placement order in a T-sack for 2 large and 1 small container? -
ANSWER Place large containers on the bottom/small container on the top
19. Which bag is used for packing a take-out order of Wings & Things and a
Zalad? - ANSWER T-sack
20.While taking out trash, you should never pull the trash container liner out of the
trash container in the dining room. - ANSWER True
21. Choose the approved chemical used to spot clean windows and other glass
surfaces. - ANSWER All purpose cleaner
22.What is the approved procedure for replacing can liners in the restroom? -
ANSWER Remove trash can from restroom and replace the liner in the Back of
House area.
23. What chemical is used to clean the Front of House countertops? - ANSWER
All-purpose cleaner
24. Labels for brownies are placed: - ANSWER On the bottom of the wrapped
brownie
25. When prepping cole slaw, you mix 1 bag slaw shred with ____ pouch(es) of
dressing? - ANSWER 1 pouch
26.How long are baked brownies good for in the cookie display cabinet? -
ANSWER 24 hours
