Straighterline - Organizational Behavior exam
questions with verified answers
Updated 2025 (BUS 120)
Graded A+
When supervisors create a positive self-fulfilling prophecy, they tend to change employee behavior by:
Select one:
a. showing more emotional support to the employee through non-verbal cues.
b. providing more frequent and valuable feedback and reinforcement.
c. assigning more challenging goals to the employee.
d. doing all of the above.
e. doing only 'B' and 'C'.
d. doing all of the above.
Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an
otherwise mundane activity. This ability probably means that your boss has:
Select one:
a. a high level of emotional intelligence.
b. a high level of cognitive dissonance.
c. a high degree of continuance commitment.
d. all of the above.
e. both "A" and "C".
a. a high level of emotional intelligence.
Competencies include:
Select one:
a. a person's aptitudes.
b. a person's learned abilities.
Social Sciences
Psychology
,c. a person's skills.
d. all of the above.
e. none of the above.
d. all of the above.
An organization's absorptive capacity refers to:
Select one:
a. its ability to hire more people without moving to new offices.
b. its level of current knowledge so it can bring in new knowledge from the environment.
c. its ethical standards in the local community.
d. its diversity along the primary dimension.
e. its ability to conduct business through virtual work.
b. its level of current knowledge so it can bring in new knowledge from the environment.
Which of the following relates to the conceptual anchor that organizations are open systems?
Select one:
a. The organization adjusts its services to satisfy changing consumer demand.
b. The organization finds a substitute resource in anticipation of a future shortage of the resource previously
used to manufacture the product.
c. Production and sales employees coordinate their work activities to provide a more efficient work process.
d. The organization changes its products to suit customer needs.
e. All of the above.
e. All of the above.
According to the A-B-C model of behavior modification, antecedents:
Select one:
a. have no effect on behavior.
b. cause people to act more randomly.
c. inform employees that certain behaviors will have particular consequences.
d. represent an older perspective of behavior modification that is no longer relevant.
e. are both 'B' and 'C'.
c. inform employees that certain behaviors will have particular consequences.
In the section on cross-cultural values, the author warns that:
Select one:
a. the cross-cultural data presented are based on a very small sample (less than 10 people in each country
studied).
b. the definitions of most values have changed over the past decade, so most cross-cultural information has little
meaning anymore
c. several cultures don't have any values.
d. diverse societies such as Canada have a wide range of values even though the information presented assumes
that everyone in the country has similar values.
e. all of the above.
Social Sciences
Psychology
, d. diverse societies such as Canada have a wide range of values even though the information presented
assumes that everyone in the country has similar values.
Which of the following is an example of knowledge acquisition?
Select one:
a. Surveying employees about their attitudes towards recent corporate changes.
b. Developing a training program for employees to learn the latest software for their jobs.
c. Encouraging employees to share their knowledge with cdo-workers.
d. Hiring people who bring valuable knowledge that is not available from current employees.
e. All of the above are examples of knowledge acquisition.
d. Hiring people who bring valuable knowledge that is not available from current employees.
Brad habitually shows up late for work. Whenever colleagues warn that he could get fired for being late so
often, Brad replies that 'everyone does it'. Which perceptual error does Brad seem to be experiencing?
Select one:
a. Fundamental attribution error
b. Projection bias
c. Self-fulfilling prophecy
d. Halo effect
e. None of the above
b. Projection bias
Which process involves deciding whether an observed behavior or event is largely caused by internal or external
factors?
Select one:
a. Attribution
b. Social identity
c. Selective attention
d. Personality
e. Self-fulfilling prophecy
a. Attribution
ACME Software Ltd has developed a training program to make employees more aware of how their job
performance affects customers and other employees within the organization. This training program relates most
closely with which of the following concepts?
Select one:
a. Contingency anchor
b. Grounded theory
c. Open systems anchor
d. Virtual teams
e. Network organizations
c. Open systems anchor
Social Sciences
Psychology
questions with verified answers
Updated 2025 (BUS 120)
Graded A+
When supervisors create a positive self-fulfilling prophecy, they tend to change employee behavior by:
Select one:
a. showing more emotional support to the employee through non-verbal cues.
b. providing more frequent and valuable feedback and reinforcement.
c. assigning more challenging goals to the employee.
d. doing all of the above.
e. doing only 'B' and 'C'.
d. doing all of the above.
Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an
otherwise mundane activity. This ability probably means that your boss has:
Select one:
a. a high level of emotional intelligence.
b. a high level of cognitive dissonance.
c. a high degree of continuance commitment.
d. all of the above.
e. both "A" and "C".
a. a high level of emotional intelligence.
Competencies include:
Select one:
a. a person's aptitudes.
b. a person's learned abilities.
Social Sciences
Psychology
,c. a person's skills.
d. all of the above.
e. none of the above.
d. all of the above.
An organization's absorptive capacity refers to:
Select one:
a. its ability to hire more people without moving to new offices.
b. its level of current knowledge so it can bring in new knowledge from the environment.
c. its ethical standards in the local community.
d. its diversity along the primary dimension.
e. its ability to conduct business through virtual work.
b. its level of current knowledge so it can bring in new knowledge from the environment.
Which of the following relates to the conceptual anchor that organizations are open systems?
Select one:
a. The organization adjusts its services to satisfy changing consumer demand.
b. The organization finds a substitute resource in anticipation of a future shortage of the resource previously
used to manufacture the product.
c. Production and sales employees coordinate their work activities to provide a more efficient work process.
d. The organization changes its products to suit customer needs.
e. All of the above.
e. All of the above.
According to the A-B-C model of behavior modification, antecedents:
Select one:
a. have no effect on behavior.
b. cause people to act more randomly.
c. inform employees that certain behaviors will have particular consequences.
d. represent an older perspective of behavior modification that is no longer relevant.
e. are both 'B' and 'C'.
c. inform employees that certain behaviors will have particular consequences.
In the section on cross-cultural values, the author warns that:
Select one:
a. the cross-cultural data presented are based on a very small sample (less than 10 people in each country
studied).
b. the definitions of most values have changed over the past decade, so most cross-cultural information has little
meaning anymore
c. several cultures don't have any values.
d. diverse societies such as Canada have a wide range of values even though the information presented assumes
that everyone in the country has similar values.
e. all of the above.
Social Sciences
Psychology
, d. diverse societies such as Canada have a wide range of values even though the information presented
assumes that everyone in the country has similar values.
Which of the following is an example of knowledge acquisition?
Select one:
a. Surveying employees about their attitudes towards recent corporate changes.
b. Developing a training program for employees to learn the latest software for their jobs.
c. Encouraging employees to share their knowledge with cdo-workers.
d. Hiring people who bring valuable knowledge that is not available from current employees.
e. All of the above are examples of knowledge acquisition.
d. Hiring people who bring valuable knowledge that is not available from current employees.
Brad habitually shows up late for work. Whenever colleagues warn that he could get fired for being late so
often, Brad replies that 'everyone does it'. Which perceptual error does Brad seem to be experiencing?
Select one:
a. Fundamental attribution error
b. Projection bias
c. Self-fulfilling prophecy
d. Halo effect
e. None of the above
b. Projection bias
Which process involves deciding whether an observed behavior or event is largely caused by internal or external
factors?
Select one:
a. Attribution
b. Social identity
c. Selective attention
d. Personality
e. Self-fulfilling prophecy
a. Attribution
ACME Software Ltd has developed a training program to make employees more aware of how their job
performance affects customers and other employees within the organization. This training program relates most
closely with which of the following concepts?
Select one:
a. Contingency anchor
b. Grounded theory
c. Open systems anchor
d. Virtual teams
e. Network organizations
c. Open systems anchor
Social Sciences
Psychology
