Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete

, TABLE OF CONTENTS
no no



Chapterno1:noIntroduction

Chapterno2:noStrategy

Chapterno3:noDesignnoofnoProductsnoandnoServ

icesn o Chapterno4:noProjects

Chapterno5:noStrategicnoCapacitynoManageme

ntn o Chapterno6:noLearningnoCurves

Chapterno7:noManufacturingnoProcessesn o Cha

pterno8:noFacilitynoLayout

Chapterno9:noServicenoProcesses

Chapterno10:noWaitingnoLinenoAnalysisnoandnoSimulatio

nn o Chapterno11:noProcessnoDesignnoandnoAnalysis

Chapterno12:noQualitynoManagementn o Ch

apterno13:noStatisticalnoQualitynoControln o

Chapterno14:noLeannoSupplynoChains

Chapterno15:noLogisticsnoandnoDistributionnoManagem

entn o Chapterno16:noGlobalnoSourcingnoandnoProcure

mentn o Chapterno17:noThenoInternetnoofnoThingsnoandn

oERPnon o Chapterno18:noForecasting


Chapterno19:noSalesnoandnoOperationsnoPlanni

ngn o Chapterno20:noInventorynoManagement

Chapterno21:noMaterialnoRequirementsnoPlanningn o Ch

apterno22:noWorkcenternoScheduling

,Chapterno01
Efficiencynomeansnodoingnothenorightnothingsnotonocreatenothenomostnovaluenofornothenocompany.

FALSE

Efficiencynomeansnodoingnosomethingnoatnothenolowestnopossiblenocost.

1. Effectivenessnomeansnodoingnothenorightnothingsnotonocreatenothenomostnovaluenofornothenocompany.

TRUE

Effectivenessnomeansnodoingnothenorightnothingsnotonocreatenothenomostnovaluenofornothenocompany.

AACSB:noAnalyticalnoThinking
Blooms:noRememb
ern o Difficulty:no
1noEasy
LearningnoObjective:no01-
04noEvaluatenothenoefficiencynoofnoano
firm.n o Topic:noEfficiency,noEffectiveness,
noandnoValue


2. Anodoctornocompletesnoanosurgicalnoprocedurenoonnoanopatientnowithoutnoerror.noThenopatientnodiesnoanyway.noInnooperation
snomanagementnoterms,nowen o couldnorefernotonothisnodoctornoasnobeingnoefficientnobutnonotnoeffective.

TRUE

Efficiencynomeansnodoingnosomethingnoatnothenolowestnopossiblenocost.noEffectivenessnomeansnodoingnothenorightnothingsnotonocr
eatenothenomostnovalue.noThen o doctornoperformednothenosurgerynowithoutnoerror.noBecausenothenopatientnodied,nononovalueno
wasnocreated.

AACSB:noAnalyticalnoThinking
Blooms:noAnaly
zen o Difficulty:no2n
oMedium
LearningnoObjective:no01-
04noEvaluatenothenoefficiencynoofnoano
firm.n o Topic:noEfficiency,noEffectiveness,
noandnoValue


3. Anoworkernocannobenoefficientnowithoutnobeingnoeffective.

TRUE

Efficiencynomeansnodoingnosomethingnoatnothenolowestnopossiblenocost.noEffectivenessnomeansnodoingnothenorightnothingsnotonoc
reatenothenomostnovalue.n o Thesenoarenodifferentnothings.

AACSB:noAnalyticalnoThinki
ngn o Blooms:noUn
derstandn o Difficult
y:no2noMedium
LearningnoObjective:no01-
04noEvaluatenothenoefficiencynoofnoano
firm.n o Topic:noEfficiency,noEffectiveness,
noandnoValue

, 4. Anoprocessnocannobenoeffectivenowithoutnobeingnoefficient.

TRUE

Often,nomaximizingnoeffectivenessnoandnoefficiencynoatnothenosamenotimenocreatesnoconflictnobetweennothenotwonogoals.no"Bein
gnoefficient"noatno then o customernoservicenocounternoatnoanolocalnostorenoornobanknomeansnousingnothenofewestnonumbernoofn
oclerksnopossiblenoatnothenocounter.noBeingnoeffective,n o though,nomeansnominimizingnothenoamountnoofnotimenocustomersnon
eednotonowaitnoinnoline.

AACSB:noAnalyticalnoThinki
ngn o Blooms:noUn
derstandn o Difficult
y:no2noMedium
LearningnoObjective:no01-
04noEvaluatenothenoefficiencynoofnoano
firm.n o Topic:noEfficiency,noEffectiveness,
noandnoValue


5. Operationsnoandnosupplynochainnomanagementnoisnodefinednoasnothenodesign,nooperation,noandnoimprovementnoofnothe
nosystemsnothatnocreatenoandn o delivernothenofirm'snoprimarynoproductsnoandnoservices.


TRUE

Operationsnoandnosupplynochainnomanagementnoisnodefinednoasnothenodesign,nooperation,noandnoimprovementnoofnothenosyste
msnothatnocreatenoandnodelivern o thenofirm'snoprimarynoproductsnoandnoservices.

AACSB:noAnalyticalnoThinking
Blooms:noRememb
ern o Difficulty:no
1noEasy
LearningnoObjective:no01-01noIdentifynothenoelementsnoofnooperationsnoandnosupplynochainnomanagement.no(OSCM)
Topic:noWhatnoIsnoOperationsnoandnoSupplynoChainnoManagement?


6. Thenotermno"value"norefersnotonothenorelationshipnobetweennoqualitynoandnothenopricenopaidnobynothenoconsumer.

TRUE

Relatednotonoefficiencynoandnoeffectivenessnoisnothenoconceptnoofnovalue,nowhichnocannobenometaphoricallynodefinednoasnoqualitynod
ividednobynoprice.

AACSB:noAnalyticalnoThinking
Blooms:noRememb
ern o Difficulty:no
1noEasy
LearningnoObjective:no01-
04noEvaluatenothenoefficiencynoofnoano
firm.n o Topic:noEfficiency,noEffectiveness,
noandnoValue


7. Attemptingnotonobalancenothenodesirenotonoefficientlynousenoresourcesnowhilenoprovidingnoanohighlynoeffectivenoservicenomayno
createnoconflictno betweenn o thenotwonogoals.

TRUE

Oftennomaximizingnoeffectivenessnoandnoefficiencynoatnothenosamenotimenocreatesnoconflictnobetweennothenotwonogoals.

AACSB:noAnalyticalnoThinking
Blooms:noAnaly
zen o Difficulty:no
1noEasy
LearningnoObjective:no01-
04noEvaluatenothenoefficiencynoofnoano
firm.n o Topic:noEfficiency,noEffectiveness,
noandnoValue