SHRM CP Practice Test
Study online at https://quizlet.com/_dg7lu3
1. What is the crucial starting point for an organization .
that is implementing a shared value program?
Answers
Reporting and analyzing
Measuring the shared value
Understanding stakeholder's needs and motivations
Understanding how operations impact those outside
the organization
2. Which phase of the HRIS system development life .Short-range oper-
cycle involves identifying new needs and defining the ational planning
system's scope?
Answers
Short-range operational planning
Functional analysis
Business process reengineering
Long-term maintenance
3. A company wants to use integrative bargaining strate- Ensure the la-
gies during upcoming labor contract negotiations. bor negotiations
What should the company's HR manager aim to do remain noncom-
when planning for these negotiations? petitive in nature.
Answers Integrative bar-
Start negotiations with an extensive list of requests gaining (also
because some will be removed during bargaining. called "inter-
Enforce limits on the available budget for new wages est-based bar-
and benefits. gaining," "win-win
Verify the union understands what the company is bargaining") is a
trying to achieve during negotiations. negotiation strat-
Ensure the labor negotiations remain noncompetitive egy in which
in nature. parties collabo-
rate to find a
"win-win" solution
to their dispute.
This strategy fo-
cuses on develop-
ing mutually ben-
eficial agreements
based on the in-
, SHRM CP Practice Test
Study online at https://quizlet.com/_dg7lu3
terests of the dis-
putants. Interests
include the needs,
desires, concerns,
and fears impor-
tant to each side.
They are the un-
derlying reasons
why people be-
come involved in a
conflict.
4. What is one of the most common criticisms of the .Raters are not
360-degree feedback system? likely to be hon-
Answers est if they feel their
It is difficult to use for all positions in an organization. comments may be
It is difficult to use the instruments to create a devel- used to punish the
opmental plan. person being rat-
The feedback comes from a number of individuals so ed.
it is difficult to validate.
Raters are not likely to be honest if they feel their
comments may be used to punish the person being
rated.
5. In which circumstance may a position be classified as .The employee's
exempt under the FLSA? job requires the
Answers exercise of discre-
The employer's budget does not include funds for tion and indepen-
paying overtime wages. dent judgment on
The employee willingly works overtime but does not significant tasks.
ask to be paid for it.
The employee's job requires the exercise of discretion
and independent judgment on significant tasks.
The employee is paid as an independent contractor.
6. Which is the best example of a benchmarked job? .A position found
Answers on the organiza-
A position serving as the basis of the salary structure tional charts of a
A position requiring unusual knowledge, skills, and
, SHRM CP Practice Test
Study online at https://quizlet.com/_dg7lu3
experience variety of organi-
A unique and important position shown on the career zations
paths of many employees
A position found on the organizational charts of a
variety of organizations
7. Which action best supports compensation plans to .Conduct a job
ensure equal pay? evaluation to pro-
Answers vide objective jus-
Conduct a job evaluation to provide objective justifi- tification.
cation.
Designate a point factor system for pay grades and
ranges.
Review annual performance appraisals that are direct-
ly tied to performance.
Describe explanation of benefits and opportunities for
bonuses.
8. Which transaction is not likely to be performed with a
manager self-service tool?
Answers
Complete performance appraisal documentation for
direct reports.
View information and create reports on subordinates.
Endorse promotion decisions and authorize pay rais-
es.
Access and maintain an employee's personal HR data.
9. How do succession planning and workforce planning
compare in terms of the targeted employee groups?
Answers
Succession planning focuses on middle- and up-
per-level management.
Both planning methods focus on all employees.
Succession planning focuses on exempt employees.
Both planning methods focus on exempt employees.
Previous Question
10. In reward management practice, which is considered
a relational reward?
, SHRM CP Practice Test
Study online at https://quizlet.com/_dg7lu3
Answers
Profit sharing
Educational reimbursement
Career coaching
Contingent pay
11. Which action will best enable HR leaders to contribute
to their organization's strategic planning process?
Answers
Form relationships with internal and external stake-
holders.
Develop competency models for critical organization-
al positions.
Align compensation and benefits with business
goals.
Establish programs to recognize and reward key tal-
ent.
12. A company's president asks the HR Manager to pre-
pare a presentation on market trends in compensa-
tion. The HR manager then tasks the HR coordinator
with compiling compensation data for analysis. The
president takes on what role in the basic communica-
tion model?
Answers
Source
Message
Sender
Receiver
13. Which step is first when developing an effective learn-
ing initiative?
Answers
Create a learning environment.
Choose the appropriate learning method.
Conduct a needs assessment.
Determine readiness for learning.
14. Which assessment method helps an HR manager to
observe most effectively how well a call center can-
Study online at https://quizlet.com/_dg7lu3
1. What is the crucial starting point for an organization .
that is implementing a shared value program?
Answers
Reporting and analyzing
Measuring the shared value
Understanding stakeholder's needs and motivations
Understanding how operations impact those outside
the organization
2. Which phase of the HRIS system development life .Short-range oper-
cycle involves identifying new needs and defining the ational planning
system's scope?
Answers
Short-range operational planning
Functional analysis
Business process reengineering
Long-term maintenance
3. A company wants to use integrative bargaining strate- Ensure the la-
gies during upcoming labor contract negotiations. bor negotiations
What should the company's HR manager aim to do remain noncom-
when planning for these negotiations? petitive in nature.
Answers Integrative bar-
Start negotiations with an extensive list of requests gaining (also
because some will be removed during bargaining. called "inter-
Enforce limits on the available budget for new wages est-based bar-
and benefits. gaining," "win-win
Verify the union understands what the company is bargaining") is a
trying to achieve during negotiations. negotiation strat-
Ensure the labor negotiations remain noncompetitive egy in which
in nature. parties collabo-
rate to find a
"win-win" solution
to their dispute.
This strategy fo-
cuses on develop-
ing mutually ben-
eficial agreements
based on the in-
, SHRM CP Practice Test
Study online at https://quizlet.com/_dg7lu3
terests of the dis-
putants. Interests
include the needs,
desires, concerns,
and fears impor-
tant to each side.
They are the un-
derlying reasons
why people be-
come involved in a
conflict.
4. What is one of the most common criticisms of the .Raters are not
360-degree feedback system? likely to be hon-
Answers est if they feel their
It is difficult to use for all positions in an organization. comments may be
It is difficult to use the instruments to create a devel- used to punish the
opmental plan. person being rat-
The feedback comes from a number of individuals so ed.
it is difficult to validate.
Raters are not likely to be honest if they feel their
comments may be used to punish the person being
rated.
5. In which circumstance may a position be classified as .The employee's
exempt under the FLSA? job requires the
Answers exercise of discre-
The employer's budget does not include funds for tion and indepen-
paying overtime wages. dent judgment on
The employee willingly works overtime but does not significant tasks.
ask to be paid for it.
The employee's job requires the exercise of discretion
and independent judgment on significant tasks.
The employee is paid as an independent contractor.
6. Which is the best example of a benchmarked job? .A position found
Answers on the organiza-
A position serving as the basis of the salary structure tional charts of a
A position requiring unusual knowledge, skills, and
, SHRM CP Practice Test
Study online at https://quizlet.com/_dg7lu3
experience variety of organi-
A unique and important position shown on the career zations
paths of many employees
A position found on the organizational charts of a
variety of organizations
7. Which action best supports compensation plans to .Conduct a job
ensure equal pay? evaluation to pro-
Answers vide objective jus-
Conduct a job evaluation to provide objective justifi- tification.
cation.
Designate a point factor system for pay grades and
ranges.
Review annual performance appraisals that are direct-
ly tied to performance.
Describe explanation of benefits and opportunities for
bonuses.
8. Which transaction is not likely to be performed with a
manager self-service tool?
Answers
Complete performance appraisal documentation for
direct reports.
View information and create reports on subordinates.
Endorse promotion decisions and authorize pay rais-
es.
Access and maintain an employee's personal HR data.
9. How do succession planning and workforce planning
compare in terms of the targeted employee groups?
Answers
Succession planning focuses on middle- and up-
per-level management.
Both planning methods focus on all employees.
Succession planning focuses on exempt employees.
Both planning methods focus on exempt employees.
Previous Question
10. In reward management practice, which is considered
a relational reward?
, SHRM CP Practice Test
Study online at https://quizlet.com/_dg7lu3
Answers
Profit sharing
Educational reimbursement
Career coaching
Contingent pay
11. Which action will best enable HR leaders to contribute
to their organization's strategic planning process?
Answers
Form relationships with internal and external stake-
holders.
Develop competency models for critical organization-
al positions.
Align compensation and benefits with business
goals.
Establish programs to recognize and reward key tal-
ent.
12. A company's president asks the HR Manager to pre-
pare a presentation on market trends in compensa-
tion. The HR manager then tasks the HR coordinator
with compiling compensation data for analysis. The
president takes on what role in the basic communica-
tion model?
Answers
Source
Message
Sender
Receiver
13. Which step is first when developing an effective learn-
ing initiative?
Answers
Create a learning environment.
Choose the appropriate learning method.
Conduct a needs assessment.
Determine readiness for learning.
14. Which assessment method helps an HR manager to
observe most effectively how well a call center can-
