Certified Veterinarian Assistant Exam
Review (all questions)And Answers
100% Solved!
Clients that rely entirely on your confident recommendations behave in such a manner
because... - ANSWERSthey are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do? - ANSWERStreat
every client the same
A good way to determine the best service for your clients is by: - ANSWERSbetter
understanding them by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they
know how much you care." - ANSWERSknow
Because the doctor actually examines their pet, clients feel that interaction influences
them more than interaction with other staff members. - ANSWERSfalse
What is a client's greatest single expectation with regard to staff? - ANSWERSkeeping
your word
Most clients say the yellow pages were their main source of referral. - ANSWERSfalse
A _______ reputation spreads quicker than a _______ one. - ANSWERSbad, good
Why is the location of the veterinary hospital important? - ANSWERSsaves time and
convenient
Employees working in the veterinary field see the exact same situation every day. -
ANSWERSfalse
When working in a veterinary hospital, 'adjusting to change' is important. Which is an
example of that? - ANSWERSA. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge? -
ANSWERSA. Seminars.
B. Reading.
C. One-on-one training.
, The number one cause of a person's failure to perform is the inability to
______________. - ANSWERSfollow instructions
Mistakes are easier to tolerate if they are volunteered rather than discovered by
management. - ANSWERStrue
A clean reception area tells clients that a hospital is probably clean throughout. -
ANSWERStrue
Professionalism is largely based on: - ANSWERSappearance and behavior
"If it isn't _____________, it didn't happen." - ANSWERSwritten
Record keeping is ___________ responsibility. - ANSWERSA. The veterinarian's
B. The technician's.
C. The receptionist's.
*D. All of the above.*
Even the most _________ client should be treated with courtesy and respect. -
ANSWERSdemanding
Doing "a little bit more" for customers provides an excellent customer service
experience - ANSWERStrue
When describing something further away from a pet's wound, you would say it is -
ANSWERSdistal
The proper name for a sheep is - ANSWERSOvine
The directional term "caudal" indicates what when referring to a pet's anatomy? -
ANSWERSToward the back or tail of the animal
When asked to place an animal in a "lateral recumbent position", you should place it -
ANSWERSOn its side, away from the midline
If the veterinarian asked you to give a pet a "subcutaneous injection", where would you
place the needle? - ANSWERSunder the skin
Which of the following is NOT an example of a prefix? - ANSWERScyte
Hyperthermic refers to? - ANSWERSabove normal temperature
The prefix "Brady" means the opposite of which other prefix? - ANSWERStachy
A prefix is a word element that is attached to the ____________ of a word. -
ANSWERSfront
Review (all questions)And Answers
100% Solved!
Clients that rely entirely on your confident recommendations behave in such a manner
because... - ANSWERSthey are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do? - ANSWERStreat
every client the same
A good way to determine the best service for your clients is by: - ANSWERSbetter
understanding them by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they
know how much you care." - ANSWERSknow
Because the doctor actually examines their pet, clients feel that interaction influences
them more than interaction with other staff members. - ANSWERSfalse
What is a client's greatest single expectation with regard to staff? - ANSWERSkeeping
your word
Most clients say the yellow pages were their main source of referral. - ANSWERSfalse
A _______ reputation spreads quicker than a _______ one. - ANSWERSbad, good
Why is the location of the veterinary hospital important? - ANSWERSsaves time and
convenient
Employees working in the veterinary field see the exact same situation every day. -
ANSWERSfalse
When working in a veterinary hospital, 'adjusting to change' is important. Which is an
example of that? - ANSWERSA. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge? -
ANSWERSA. Seminars.
B. Reading.
C. One-on-one training.
, The number one cause of a person's failure to perform is the inability to
______________. - ANSWERSfollow instructions
Mistakes are easier to tolerate if they are volunteered rather than discovered by
management. - ANSWERStrue
A clean reception area tells clients that a hospital is probably clean throughout. -
ANSWERStrue
Professionalism is largely based on: - ANSWERSappearance and behavior
"If it isn't _____________, it didn't happen." - ANSWERSwritten
Record keeping is ___________ responsibility. - ANSWERSA. The veterinarian's
B. The technician's.
C. The receptionist's.
*D. All of the above.*
Even the most _________ client should be treated with courtesy and respect. -
ANSWERSdemanding
Doing "a little bit more" for customers provides an excellent customer service
experience - ANSWERStrue
When describing something further away from a pet's wound, you would say it is -
ANSWERSdistal
The proper name for a sheep is - ANSWERSOvine
The directional term "caudal" indicates what when referring to a pet's anatomy? -
ANSWERSToward the back or tail of the animal
When asked to place an animal in a "lateral recumbent position", you should place it -
ANSWERSOn its side, away from the midline
If the veterinarian asked you to give a pet a "subcutaneous injection", where would you
place the needle? - ANSWERSunder the skin
Which of the following is NOT an example of a prefix? - ANSWERScyte
Hyperthermic refers to? - ANSWERSabove normal temperature
The prefix "Brady" means the opposite of which other prefix? - ANSWERStachy
A prefix is a word element that is attached to the ____________ of a word. -
ANSWERSfront
