C208 - Change Management and
Innovation Questions and Complete
Solutions Graded A+
Which three individuals within an organization could play the role of change agent - Answer: ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when implementing a
change - Answer: Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5
(latest stage) - Answer: knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee benefits
program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - Answer: Descriptive
Which two statements characterize low end disruption - Answer: it is an innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - Answer: Communicating change initiatives through email
Explaining why the change is needed
,What is essential for a leader to communicate when undertaking organizational change? - Answer: a
consistent vision of the end result of the change
how should training be viewed during organizational change - Answer: as a worthwhile investment in a
successful transition
How can a leader connect with employees to help sustain organizational change? - Answer: offering
positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - Answer: Directing
leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - Answer: unclear goals
Which role does creative tension play in organizational change according to Peter Senge? - Answer: It
drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational change? -
Answer: anger
which practice can lead to unconscious resistance to attempts at organizational change? - Answer: tiring
staff with unrelated demands
how can leaders effectively address resistance to change through communications - Answer: by being
consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black and
Gregersen? - Answer: Mental models can become barriers that prevent stakeholders' from perceiving
the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming barriers to
change - Answer: A CEO champions a change process by both accepting responsibility and providing
clear metrics for the change initiatives
,How should leaders view difficult questions and serious concerns from employees about change
initiatives - Answer: as indications that the leadership team has failed to plan appropriately
How is responding to change resistance in the non-profit sector different from in the the private sector?
- Answer: many employees are strongly committed to organizations mission.
case study:
How could the management team at the pharmaceutical company better implement the change -
Answer: hire and outside consulting firm to help lead the change initiative
What are the most essential skills required by the leader of an organization experiencing revolutionary
change? - Answer: directive and decisive guidance
what is most important when leading an organization through disruptive change - Answer: cooperation
which question must be asking in forming a contingency plan for a change initiative? - Answer: what if
The CEO of a leading automobile manufacturing company is concerned about the long-range prospects
of oil scarcity and its impact on the company.
Which two change management strategies would be appropriate to address the CEO's concerns -
Answer: Hire an outside market research company to study future trends and how they may impact
business
hold a brainstorming session with the executive management team to assess the risk or opportunity of
alternative fuel technologies
What is the most basic role of a leader in promoting organizational change - Answer: modeling change
from the top of the organization
Which aspect is essential to being effective in the ADKAR change management process - Answer: Being
willing to adapt the steps of a plan
, How can extensive training increase employee participation - Answer: by helping employees feel
comfortable with the new procedures
Which statement best describes the use of employee rewards and punishments in advancing
organizational change - Answer: Rewards and punishments are not sufficient on their own to persuade
employees to accept change.
Which aspect of a change initiative is measure by return on investment - Answer: its efficiency or value
In which two ways does iteration contribute to change initiatives - Answer: it creates a sense of urgency
within the organization
it helps guard against regression to old ways of doing things
a manager attempting to implements a change initiative finds the employees strongly embrace the
organizations mission and feel the urgency to change. The manager is grateful for the workers reactions
because the manager is very uncomfortable using power tools to coerce support of the initiative.
In which sector does this manager most likely work for? - Answer: nonprofit
refer to the case study: Cellular Systems Inc. - 20/20 vision and answer the following questions
How should the vice president proceed now that the directors voices their objections and concerns
about the new targets - Answer: schedule an additional meeting in one week and ask the directors to
present their won plans on how they will meet the new targets.
which two characteristics are ideal for entrepreneurs to have.
choose 2 answers - Answer: enthusiastic outlook
resiliency after failures
why is discovery the first stage of the entrepreneurial process - Answer: entrepreneurs can determine
what they want to do and if there is an opportunity
Which question is most appropriately considered during the discovery stage - Answer: does my product
or service meet an unmet demand
Innovation Questions and Complete
Solutions Graded A+
Which three individuals within an organization could play the role of change agent - Answer: ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when implementing a
change - Answer: Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5
(latest stage) - Answer: knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee benefits
program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - Answer: Descriptive
Which two statements characterize low end disruption - Answer: it is an innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - Answer: Communicating change initiatives through email
Explaining why the change is needed
,What is essential for a leader to communicate when undertaking organizational change? - Answer: a
consistent vision of the end result of the change
how should training be viewed during organizational change - Answer: as a worthwhile investment in a
successful transition
How can a leader connect with employees to help sustain organizational change? - Answer: offering
positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - Answer: Directing
leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - Answer: unclear goals
Which role does creative tension play in organizational change according to Peter Senge? - Answer: It
drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational change? -
Answer: anger
which practice can lead to unconscious resistance to attempts at organizational change? - Answer: tiring
staff with unrelated demands
how can leaders effectively address resistance to change through communications - Answer: by being
consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black and
Gregersen? - Answer: Mental models can become barriers that prevent stakeholders' from perceiving
the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming barriers to
change - Answer: A CEO champions a change process by both accepting responsibility and providing
clear metrics for the change initiatives
,How should leaders view difficult questions and serious concerns from employees about change
initiatives - Answer: as indications that the leadership team has failed to plan appropriately
How is responding to change resistance in the non-profit sector different from in the the private sector?
- Answer: many employees are strongly committed to organizations mission.
case study:
How could the management team at the pharmaceutical company better implement the change -
Answer: hire and outside consulting firm to help lead the change initiative
What are the most essential skills required by the leader of an organization experiencing revolutionary
change? - Answer: directive and decisive guidance
what is most important when leading an organization through disruptive change - Answer: cooperation
which question must be asking in forming a contingency plan for a change initiative? - Answer: what if
The CEO of a leading automobile manufacturing company is concerned about the long-range prospects
of oil scarcity and its impact on the company.
Which two change management strategies would be appropriate to address the CEO's concerns -
Answer: Hire an outside market research company to study future trends and how they may impact
business
hold a brainstorming session with the executive management team to assess the risk or opportunity of
alternative fuel technologies
What is the most basic role of a leader in promoting organizational change - Answer: modeling change
from the top of the organization
Which aspect is essential to being effective in the ADKAR change management process - Answer: Being
willing to adapt the steps of a plan
, How can extensive training increase employee participation - Answer: by helping employees feel
comfortable with the new procedures
Which statement best describes the use of employee rewards and punishments in advancing
organizational change - Answer: Rewards and punishments are not sufficient on their own to persuade
employees to accept change.
Which aspect of a change initiative is measure by return on investment - Answer: its efficiency or value
In which two ways does iteration contribute to change initiatives - Answer: it creates a sense of urgency
within the organization
it helps guard against regression to old ways of doing things
a manager attempting to implements a change initiative finds the employees strongly embrace the
organizations mission and feel the urgency to change. The manager is grateful for the workers reactions
because the manager is very uncomfortable using power tools to coerce support of the initiative.
In which sector does this manager most likely work for? - Answer: nonprofit
refer to the case study: Cellular Systems Inc. - 20/20 vision and answer the following questions
How should the vice president proceed now that the directors voices their objections and concerns
about the new targets - Answer: schedule an additional meeting in one week and ask the directors to
present their won plans on how they will meet the new targets.
which two characteristics are ideal for entrepreneurs to have.
choose 2 answers - Answer: enthusiastic outlook
resiliency after failures
why is discovery the first stage of the entrepreneurial process - Answer: entrepreneurs can determine
what they want to do and if there is an opportunity
Which question is most appropriately considered during the discovery stage - Answer: does my product
or service meet an unmet demand
