WGU C208 Change Management and
Innovation Questions and Complete
Solutions Graded A+
Subculture - Answer: A group of people with a culture which is different from the larger culture to
which they belong.
Change Curve Model - Answer: A change process model that explores how individuals manage personal
change.
Leadership - Answer: The process by which one person influences the thoughts, attitudes, and
behaviors of others.
Organizational change - Answer: The act or fact of making an organization something different from
what it is or from what it would be if left alone.
Paradigm - Answer: A theory or model about how something should be done, made, or conceived.
Bridges' Transitional Model - Answer: A change process model with three stages: Ending, Losing, and
Letting Go; The Neutral Zone; and New Beginning.
First, Second, and Third Order Change Model - Answer: A change process model that explores different
orders of change: First - conformative, Second - reformative, and Third - transformative.
Creativity - Answer: The generation of new ideas by individuals and teams.
Innovation - Answer: The process by which an organization generates new ideas and converts them into
new products, business practices, and strategies that create value.
Cultural norms - Answer: A culture's expectation of its members' behavior in any given situation.
, Cultural Web Model - Answer: An organizational culture model that reviews six cultural elements:
stories, rituals and routines, symbols, organizational structure, control systems, and power structure.
Organizational behavior - Answer: The study of how people, individuals, and groups act in organizations
and how organizations can be made more effective.
Organizational culture - Answer: The basic tacit assumptions about how the world is and ought to be
that a group of people share and that determines their perceptions, thoughts, feelings, and their overt
behavior.
Organizational Cultural Assessment Model - Answer: A model that categorizes an organization as having
one of four types of culture: Clan, Adhocracy, Market, or Hierarchy.
Change management - Answer: The process of managing change in an organization.
Revolutionary change - Answer: A type of change that challenges the established order in fundamental
ways.
Diffusion of Innovation Theory - Answer: A model developed by Everett Rogers that seeks to analyze
why and how innovations gain popularity.
Descriptive change models - Answer: A category of change models used for trying to understand what is
going on in an organization.
Schema - Answer: An organized pattern of thought or behavior.
Crisis change - Answer: A type of change triggered by a crisis.
Kotter's Process for Change - Answer: A change model that begins with establishing urgency and that
emphasizes communication and coalition-building.
Anticipatory change - Answer: A type of change that can be recognized in advance.
Innovation Questions and Complete
Solutions Graded A+
Subculture - Answer: A group of people with a culture which is different from the larger culture to
which they belong.
Change Curve Model - Answer: A change process model that explores how individuals manage personal
change.
Leadership - Answer: The process by which one person influences the thoughts, attitudes, and
behaviors of others.
Organizational change - Answer: The act or fact of making an organization something different from
what it is or from what it would be if left alone.
Paradigm - Answer: A theory or model about how something should be done, made, or conceived.
Bridges' Transitional Model - Answer: A change process model with three stages: Ending, Losing, and
Letting Go; The Neutral Zone; and New Beginning.
First, Second, and Third Order Change Model - Answer: A change process model that explores different
orders of change: First - conformative, Second - reformative, and Third - transformative.
Creativity - Answer: The generation of new ideas by individuals and teams.
Innovation - Answer: The process by which an organization generates new ideas and converts them into
new products, business practices, and strategies that create value.
Cultural norms - Answer: A culture's expectation of its members' behavior in any given situation.
, Cultural Web Model - Answer: An organizational culture model that reviews six cultural elements:
stories, rituals and routines, symbols, organizational structure, control systems, and power structure.
Organizational behavior - Answer: The study of how people, individuals, and groups act in organizations
and how organizations can be made more effective.
Organizational culture - Answer: The basic tacit assumptions about how the world is and ought to be
that a group of people share and that determines their perceptions, thoughts, feelings, and their overt
behavior.
Organizational Cultural Assessment Model - Answer: A model that categorizes an organization as having
one of four types of culture: Clan, Adhocracy, Market, or Hierarchy.
Change management - Answer: The process of managing change in an organization.
Revolutionary change - Answer: A type of change that challenges the established order in fundamental
ways.
Diffusion of Innovation Theory - Answer: A model developed by Everett Rogers that seeks to analyze
why and how innovations gain popularity.
Descriptive change models - Answer: A category of change models used for trying to understand what is
going on in an organization.
Schema - Answer: An organized pattern of thought or behavior.
Crisis change - Answer: A type of change triggered by a crisis.
Kotter's Process for Change - Answer: A change model that begins with establishing urgency and that
emphasizes communication and coalition-building.
Anticipatory change - Answer: A type of change that can be recognized in advance.
