Office Management VTNE Quiz

Credentialed veterinary technicians are allowed to perform certain duties under the direct supervision of whom? - Veterinarian. Which of the following healthcare team members is allowed to diagnose, prescribe medication, and perform surgery? - Veterinarian. Which of the following tasks is the responsibility of a veterinary assistant? - Maintain legible and accurate medical records. The term "petty cash" refers to which of the following? - Cash set aside in the practice to purchase items needed for business when a check is not available. How many components does the human voice contain? - 4. Which of the following is the correct definition of a mission statement in a hospital? - The purpose of the hospital; the fundamental reason the hospital exists. Which of the following are characteristics of effective leaders? - All of the above. (Team player, effective communicator, self-confident). Which of the following are methods that can be used to decrease loss of revenue in the hospital? - All of the above. (Use travel sheets, implement internal controls, manage inventory appropriately). Which of the following statements is the correct definition of rapport? - Mutual trust or emotional relationship that exists among team members. How many branches of veterinary ethics exist? - 4. Descriptive ethics refers to which of the following? - The study of the ethical views of veterinarians and veterinary professionals regarding their behavior and attitudes. Law is divided into how many categories? - 2. A noncompete agreement falls under which division of law? - Civil. Animal abuse falls under which division of the law? - Criminal. Which of the following correctly defines negligence? - The performance of an act that a reasonable person under the same circumstances would not perform. On what are lawsuits against veterinarians almost always based? - Neglect. Which of the following is considered an act of malpractice? - All of the above. (Abandonment, incorrect drug administration, disease transmission, failure to communicate). When a mistake is written in the medical record, what is the proper method to correct it? - Draw a single line through the mistake, initial it, and write the correction. Which of the following acts was created to establish minimum wage and overtime pay standards as well as to regulate the employment of minors? - Fair Labor and Standards Act Which of the following laws/acts do not apply to veterinary facilities? - None of the above. (USERRA, IRCA, EPPA). Which of the following are considered to be employee benefits? - All of the above. (Sick leave, veterinary care, continuing education). Employee discounts on services greater than what percent MUST be reported to the IRS as pay? - 20%. Which of the following is an example of incorporeal property? - Practice goodwill. What is the correct protocol for handling a pregnant veterinary technician employee? - Address the safety issues within the facility but allow the employee to decide their own safety level. Which of the following questions should NOT be asked during an interview? - Do you have any children? Which of the following are considered to be environmental stressors to veterinary health care team members? - All of the above. (Noise level, inventory, equipment). Overproduction of neurotransmitters can cause all of the following conditions to occur except: - Excitement. Excess levels of positive stress may lead do: - Exhaustion. Which of the following descriptions are considered cognitive signs of compassion fatigue? - Decreased concentration and/or ability to concentrate. Which of the following correctly describes the term ergonomics? - The science that studies the relationship between people and their work environments. All of the following are considered physiological factors of the work environment except: - Patients. Which area of the hospital typically requires the most efficiency? - Middle area. The ADA is a federal law that protects which of the following? - Employees and clients with disabilities. A program or software that installs itself onto the computer without the user's knowledge is known as which of the following? - Adware. A program that replicates itself over a computer network and performs malicious actions that can shut down the computer system is referred to as which of the following? - Worm. A measure of computer data storage at approximately 1 million bytes refers to which of the following? - Megabyte. What is ethylenediaminetetraacetic acid? - An anticoagulant added to blood collection tubes. When submitting a tissue sample for pathology what should the radio of formalin to tissue volume be? - 10:1 Serum separator tubes should NOT be used for which of the following therapeutic monitoring? - All of the above. (Phenobarbital, theophylline, digoxin). All of the following are anticoagulants used in blood collection tubes, except: - ETDA. An anaerobic culture should be kept at room temperature and processed within how many hours of collection? - 48 hours. What does a SWOT analysis evaluate within a marketing plan? - All of the above (Strengths, weaknesses, opportunities). Which of the following is an example of internal marketing? - Web page/social media. Recalls should be performed for which of the following patient scenarios? - All of the above. (Yearly exams, vaccines, wound care/infection, surgery). Which of the following is NOT an example of external marketing? - Client education. Which message component contributes the most during communication? - Nonverbal. Which of the following is an example of a nonverbal skill? - Folded arms. Which team members should present treatment plans to clients? - Veterinary technician. The percentage of clients who accept a recommendation is defined as: - Compliance. When should client grievances be addressed? - Immediately, at the time of the grievance. When a client is not present to sign a euthanasia form, to verify the euthanasia how many team members must the owner talk to? - 2. Euthanasia comes from the Greek terms eu and Thanatos. What does the term eu stand for? - Both A and C (Right and good). Which of the following characteristics would be examples of a barrier to communication? - Constant eye contact. Which of the following correctly defines mass cremation? - A cremation of multiple animals without private ashes being returned. How should a pet be presented to an owner after it has been euthanized? - In a waterproof body bag.