HSCO 508 TRAINING COURSES EXAM QUESTIONS WITH CORRECT ANSWERS

HSCO 508 TRAINING COURSES EXAM QUESTIONS WITH CORRECT ANSWERS Graph 1 is your masked and guarded behavior - Answer-This is expected of me! you go in and out of the two graphs all day long My graph 1 results - Answer--As an "S" type, you think people expect you to be more sensitive and submissive. You like blending in with the crowd because you feel that others want you to be still and quiet. You can be very loyal and friendly on an individual basis. You act like people want you to be more withdrawn and reserved in public. You often think you need to serve humanity and do what you are told, rather than challenge others and do what you want to do. Your humble spirit and quiet demeanor makes you well-liked. You are not very outwardly friendly, but you have many friends. People like you because you are not overbearing or confrontational. You think others want you to be pleasing and easy-going. High D - Answer--Motivation: challenge & control -Environmental Needs: Freedom, authority, varied activities, difficult assignments, opp. for advancement -Responds to leader: provides direct answers, sticks to business, stresses goals, provides pressure, allows for freedom of personal accomplishment -Need to learn: people are important, relaxation, some controls are needed, everyone has a boss, verbalizing conclusions helps others understand High I - Answer--Motivation: Recognition -Environmental Needs: Prestige, friendly relationships, opp. to influence others, opp. to inspire others, chance to verbalize ideas -Responds best to leader: democratic manager and friend, social involvement outside of work, recognition of abilities, offers incentives for risk taking -Needs to learn: time must be managed, there is such a thing as too much optimism, details are important, humility is a virtue High S - Answer--Motivation: security -Environmental needs: specilazation, ID with a group, est. work pattern, stability of situation, consistent familiar environment -responds to leader: relaxed, allows time to adjust, serves as a friend, allows to work at own pace, answers how questions, clearly defines goals and means to reach them, gives personal support -Needs to learn: change provides opp., friendship isnt everything, discipline is good High C - Answer--Motivation: Quality -Environmental Needs: Clearly defined tasks, time and resources to finish tasks, explanations, Team participation, limited risks, assignments that require precision and planning -Responds best to Leader: provides reassurance, supportive atmosphere, open door policy, defines concise detailed operating standards -Needs to learn: total support is not always necessary, through explanation is not always possible, deadlines must be met Identity - Answer--Made up of interlocking features that mark how persons behave and respond to others -constellations of labels that establish social expectations for self and others Four characteristics of Identities - Answer-1. IDs are multidimensional and changing 2. Selves are responders 3. IDs are developed in Past and Present relationships 4. IDs can be avowed and ascribed Six features of communication - Answer-1. Meaning: Humans live in a world of meaning and communication is the process of collab making these meanings 2. Choice: All communication involves choices, Some of which people actively consider, and other that seem almost automatic 3. Culture: and communication are intertwined. Ethnicity, gender, age, social class, sexual or, always effect communication and are effected by it 4. Identities: All communication involves negotiating Ids or selves 5. Conversation: Most influential communication events are conversations 6. Nexting Nexting - Answer-- Most important communication skill -Whenever you face a communication challenge or problem, the most important question you can ask yourself is, "what can i help to happen next?" -no matter what has happened before and how bad the current situation looks you always have the option to try a next step Personal Identities - Answer--all the characteristics that you think make you a unique person Relational Identities - Answer--based on relationships you have with others, mother-daugther teacher-student Communal Identities - Answer--usually related to larger groups -ethnicity, race, religion Ascribed - Answer--others assign you an id that you may or may not agree with Avowed - Answer--Personally you assign yourself an Id and act it out 3 core identities - Answer-Am I competent? Am I a good person? Am I worthy of love? impersonal communication - Answer--characterized by communication that minimizes presence of the personal IDS -emphasis on social roles interpersonal communication - Answer--type of communication that happens when people involved listen and respond in ways that max the presence of the personal DISC model of personality - Answer-- There are 4 basic types of personality - the four types blend together to make unique personality Graph 1 - Answer-"This is expected of me" is your response to how you think people expect you to behave. It's your normal guarded and masked behavior. -Steady Specialist DISC model - Answer-D=Dominant, driving, doer I=Inspiring, interesting, interactive S=Supportive, steady, stable C=Cautious, competent, careful -Psychologist Dr. Frank Wichern Temperant - Answer--we control our feelings and actions -guard emotions First step to solving people problem - Answer--Controlling your feelings personality and temperament - Answer--the predictable patterns of thoughts, feelings, and behaviors. active or passive roles - Answer-Extrovert vs Introvert Behavioral Blend - Answer-There are four basic personality types. These types, also known as temperaments, blend together to determine your unique personality. To help you understand why you often feel, think, and act the way you do, Graph 2 - Answer-"This is me" is your response to how you feel and think under pressure - how you really feel and think inside. It's your normal unguarded and unmasked behavior -C/I/S: Competent Influencing Specialist