HSCO 508 CHAPTER 3 LISTENING QUESTIONS ANSWERED CORRECTLY

HSCO 508 CHAPTER 3 LISTENING QUESTIONS ANSWERED CORRECTLY disengaged listening - Answer-What type of listening is the following: "Your call is very important to us. Please stay on the line until the next available agent is free" Relational Listening - Answer-recognizing, understanding, and addressing the interconnection of relationships and communication during the listening process yes - Answer-Can you be an active listener, yet remain disengaged? how communication impacts the relationship & how the relationship impacts communication - Answer-when engaging in relational listening what must two features of communication and relationships must you address? Environmental Distractions - Answer-obstacle to listening that results from the physical location where listening takes place and competing sources Medium Distractions - Answer-obstacle to listening that results from limitations or problems inherent in certain media & technology, such as mobile phones or internet connections Source Distraction - Answer-obstacle to listening that results from auditory & visual characteristics of the message source Factual Diversion - Answer-obstacle to listening that occurs when so much emphasis is placed on attending to every detail of a message that the main point becomes lost Semantic Diversion - Answer-obstacle to listening that occurs when people are distracted by words or phrases used in a message through negative response or unfamiliarity content (representational) listening - Answer-obstacle to listening when people focus on the content level of the meaning, or literal meaning, rather than the social or relational level of meaning Egocentric Listening - Answer-obstacle to listening when people focus more on the message & self-presentation than on the message of the other person involved in an interaction wandering thoughts - Answer-obstacle to listening involving daydreams or thoughts about things other than the message being presented experiential superiority - Answer-obstacle to listening when people fail to fully listen to someone else because they believe that they possess more superior knowledge and experience than the other person message complexity - Answer-obstacle to listening when a person finds a message so complex or confusing that he/she stops listening past experience with the source - Answer-obstacle to listening when previous encounters with a person lead people to dismiss or fail to critically examine a message because the person has generally been right (or wrong) in the past Critical Listening - Answer-the process of analyzing and evaluating the accuracy, legitimacy, and value of messages Plausibility - Answer-the extent to which a message seems legitimate Status of the Source - Answer-obstacle to listening when a person's rank, reputation, or social position leads people to dismiss or fail critically examine a message consistency - Answer-a message is free of internal contradiction and is in harmony with information known to be true verifiability - Answer-an indication that the material being provided can be confirmed by other sources or means fallacious argument - Answer-an argument that appears legitimate but is actually based on faulty reasoning or insufficient evidence argument against the source - Answer-(fallacious argument) when the source of a message, rather than the message itself, is attacked (also called hominem argument) appeal to authority - Answer-(fallacious argument)when a person's authority or credibility in one area is used to support another area appeal to people(fa) - Answer-(fallacious argument)claims that something is good or beneficial because everyone else agrees with this evaluation (also called bandwagon appeal) appeal to relationships (fa) - Answer-(fallacious argument)when relationships are used to justify certain behaviors and to convince others of their appropriateness post hoc ergo propter hoc (fa) - Answer-(fallacious argument)argues that something is caused by whatever happens before it; Latin for "after this; therefore, because of this" cum hoc ergo propter hoc (fa) - Answer-(fallacious argument)argues that if one thing happens the same time as another, it was caused by the thing with which it coincides; latin for "with this; therefore, because of this" hasty generalization (fa) - Answer-(fallacious argument)when a conclusion is based on a single occurrence or insufficient data or sample size red herring (fa) - Answer-(fallacious argument)the use of another issue to divert attention away from the real issue false alternatives (fa) - Answer-(fallacious argument)occurs when only two options are provided, one of which is generally presented as the poor choice or one that should be avoided composition fallacy (fa) - Answer-(fallacious argument)argues that the parts are the same as the whole The act of listening - Answer-What communication activity do people engage in most frequently? Interpersonal & Intrapersonal - Answer-During religious events which two types of listening can occur? Intrapersonal - Answer-Praying is an example of which type of listening? Interpersonal - Answer-Listening to sermons and music played allowed during religious ceremonies is an example of which type of listening?