1
WGU C235 TRAINING & DEVELOPMENT EXAM
WITH PRACTICE TEST LATEST QUESTIONS AND
CORRECT ANSWERS
360 Degree Review - (answer)Receiving feedback from all those affected by
the work of a particular individual, including customers, suppliers, bosses,
subordinates, peers, and others.
4 Cs - (answer)Communication skills, collaboration skills, cognitive skills, and
consulting skills.
ABC Rule - (answer)A way in which to deliver both positive and negative
feedback that is non-accusatory and non-inflammatory ("When you do A, then
I feel B, and the organizational consequences are C").
ADDIE Model - (answer)A common framework for training and development
where the five steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
ASTD Competency Model - (answer)States the competencies needed by
trainers and facilitators, including "foundational" competencies, such as
interpersonal skills (e.g., communicating effectively), business and
management knowledge (e.g., thinking strategically), and personal traits (e.g.,
adaptability).
Action Learning - (answer)An approach to leadership development that
integrates classroom learning and on-the-job learning by working on real
problems.
Adverse Impact - (answer)A substantially different rate of selection in hiring,
promotion or other employment decision which works to the disadvantage of
members of a race, sex or ethnic group.
, 2
Affirmative Defense - (answer)Supervisors are taught what sexual harassment
is, how to prevent it, and what to do in case an employee claims that he or she
has been a victim of sexual harassment.
Alternation Rankins - (answer)A ranking approach where a supervisor will
identify the top and bottom performers, remove their names from the group of
ratees, and repeat this process until all employees are ranked.
Action Plan - (answer)A plan developed at the end of training to aid in transfer,
overcoming potential obstacles back at work, and avoiding relapse.
Asychroneous - (answer)A type of e-learning in which students do not interact
at the same time, but whenever they are available.
Behavior Model Training - (answer)One well-researched approach to
developing leaders in a classroom setting, particularly at the supervisory level.
Behavior Shaping - (answer)Refers to the selective reinforcement of
successfully approximate performance of a target behavior until the target is
achieved.
Behavior thinking - (answer)If what a leader is doesn't seem to explain
effectiveness, perhaps it is what a leader does.
Behavior Objective - (answer)Clearly states what a participant should be able
to do at the end of the program.
Behavioral Related Anchor Ranking Scales - (answer)A ratings approach where
several dimensions of job performance are drawn from a job analysis and
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"anchored" at each of several points with statements of behavior reflecting the
level of performanc
Blended Learning - (answer)All information and knowledge sharing that has
been done in class traditionally through lecture is "flipped" to an online
environment and class time is used instead for discussion, synthesis, and
application.
Build Up Aproach - (answer)Strong experimental evidence at lower levels in
the training evaluation model was used to support the less direct and less
conclusive evidence at the higher levels of the model.
Buy or Build - (answer)The decision organizations face relating to investments
in selecting new employees versus investments in training and development of
current human resources.
CLO - (answer)Chief Learning Officer, sometimes referred to as the CKO or
"Chief Knowledge Officer." This is a strategic position charged with thinking
critically about the organization's long-term needs for talent and how best to
position the training and development process within the broader framework
of the organization's capabilities to fulfill customer needs and fend off potential
competitive rivals.
Career - (answer)A series of work-related positions a person holds throughout
life.
Career Development - (answer)Doing both career management and career
planning together is sometimes called career development.
Career Management - (answer)Doing both career management and career
planning together is sometimes called career development.
WGU C235 TRAINING & DEVELOPMENT EXAM
WITH PRACTICE TEST LATEST QUESTIONS AND
CORRECT ANSWERS
360 Degree Review - (answer)Receiving feedback from all those affected by
the work of a particular individual, including customers, suppliers, bosses,
subordinates, peers, and others.
4 Cs - (answer)Communication skills, collaboration skills, cognitive skills, and
consulting skills.
ABC Rule - (answer)A way in which to deliver both positive and negative
feedback that is non-accusatory and non-inflammatory ("When you do A, then
I feel B, and the organizational consequences are C").
ADDIE Model - (answer)A common framework for training and development
where the five steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
ASTD Competency Model - (answer)States the competencies needed by
trainers and facilitators, including "foundational" competencies, such as
interpersonal skills (e.g., communicating effectively), business and
management knowledge (e.g., thinking strategically), and personal traits (e.g.,
adaptability).
Action Learning - (answer)An approach to leadership development that
integrates classroom learning and on-the-job learning by working on real
problems.
Adverse Impact - (answer)A substantially different rate of selection in hiring,
promotion or other employment decision which works to the disadvantage of
members of a race, sex or ethnic group.
, 2
Affirmative Defense - (answer)Supervisors are taught what sexual harassment
is, how to prevent it, and what to do in case an employee claims that he or she
has been a victim of sexual harassment.
Alternation Rankins - (answer)A ranking approach where a supervisor will
identify the top and bottom performers, remove their names from the group of
ratees, and repeat this process until all employees are ranked.
Action Plan - (answer)A plan developed at the end of training to aid in transfer,
overcoming potential obstacles back at work, and avoiding relapse.
Asychroneous - (answer)A type of e-learning in which students do not interact
at the same time, but whenever they are available.
Behavior Model Training - (answer)One well-researched approach to
developing leaders in a classroom setting, particularly at the supervisory level.
Behavior Shaping - (answer)Refers to the selective reinforcement of
successfully approximate performance of a target behavior until the target is
achieved.
Behavior thinking - (answer)If what a leader is doesn't seem to explain
effectiveness, perhaps it is what a leader does.
Behavior Objective - (answer)Clearly states what a participant should be able
to do at the end of the program.
Behavioral Related Anchor Ranking Scales - (answer)A ratings approach where
several dimensions of job performance are drawn from a job analysis and
, 3
"anchored" at each of several points with statements of behavior reflecting the
level of performanc
Blended Learning - (answer)All information and knowledge sharing that has
been done in class traditionally through lecture is "flipped" to an online
environment and class time is used instead for discussion, synthesis, and
application.
Build Up Aproach - (answer)Strong experimental evidence at lower levels in
the training evaluation model was used to support the less direct and less
conclusive evidence at the higher levels of the model.
Buy or Build - (answer)The decision organizations face relating to investments
in selecting new employees versus investments in training and development of
current human resources.
CLO - (answer)Chief Learning Officer, sometimes referred to as the CKO or
"Chief Knowledge Officer." This is a strategic position charged with thinking
critically about the organization's long-term needs for talent and how best to
position the training and development process within the broader framework
of the organization's capabilities to fulfill customer needs and fend off potential
competitive rivals.
Career - (answer)A series of work-related positions a person holds throughout
life.
Career Development - (answer)Doing both career management and career
planning together is sometimes called career development.
Career Management - (answer)Doing both career management and career
planning together is sometimes called career development.
