EDITION 2024 STUDY QUESTIONS WITH VERIFIED
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,Which of these is the second most frequent cause of fire fighter death - Answer>>> Internal
trauma or crushing injuries
What is the term for the maximum number of personnel or activities that can be effectively
controlled by one individual - Answer>>> Span of control
Successful communication is characterized by the exchange of information between two people
resulting in - Answer>>> Mutual understanding of the information
What are the two skills needed for subordinance expressing concern to superiors - Answer>>>
Inquiry and advocacy
The CRM model focuses on - Answer>>> What is right, not who is right
What is the five step process of decision making - Answer>>> Defined the problem, generate
alternative solutions, select a solution, implement the solution, evaluate the results.
How did the Chiefs trumpet or Google come to be a symbol of authority in the fire Service -
Answer>>> Before electronic amplification devices officers would give orders through these
devices
To what level of competency is the company officers driving to train their crew members -
Answer>>> Unconscious competence
According to Taigman When dealing with emotional conflict what are the steps - Answer>>>
Drain the emotional bubble, understand the complainants viewpoint, help the complainants feel
understood, identify the complainants expectation for resolution
How many components does the national incident management system have - Answer>>> 5
Recent studies have proven that most structure fires are limited by which element - Answer>>>
Ventilation
Which year is used to define the difference between Legacy in modern dwelling - Answer>>>
1980
Northhouse 5 major leadership traits - Answer>>> intelligence, self confidence, determination,
integrity, sociability
adopting the appropriate leadership style for the specific situation - Answer>>> situational
leadership
Blake and Mouton's Managerial Grid - Answer>>> every action taken and every decision made
,in the workplace is driven by poeple's
values, attitudes, and beliefs
management style that has the lowest level of concern for both results and people, key word is
"Neutral" - Answer>>> impoverished management
Authority-Compliance Management - Answer>>> low concern for people, high concern for
production, example is autocratic leadership style
Paul Hersey and Kenneth Blanchard - Answer>>> situational leadership approach of both a
directive and supportive dimension
Authentic Leadership - Answer>>> A style in which the leader is true to himself or herself while
leading
Adaptive Leadership - Answer>>> leaders encourage followers to adapt by confronting and
solving problems, challenges, and changes
Employee files a hostile work workplace complaint within the fire Dept. Most cases with whom
they file the complaint - Answer>>> Company officer
Company officer does not agree with new policy to enforce what should you do - Answer>>>
Seek clarification in private but enforce the policy as directed
Mediator dealing with problems management and labor contract negotiations - Answer>>> Third
party who is neutral
Equal opportunity act of 1972 amended the civil rights act of 1964 and expanded its coverage to
include public and private employers with or more employees - Answer>>> 15
Based on NIFRS What percentage of the average fire Dept. Workload involves firefighting -
Answer>>> Less then 10 percent
Organization of a fire Dept can be examined based on - Answer>>> Function geography and
staffing
What is an important element of the beginning of shift report given by the company officer to a
supervising officer - Answer>>> All reports from the previous shift has been completed
Copy officers can strengthen their abilities and develop has relationships with their supervisors
by doing which of the following - Answer>>> Make appropriate decisions at your level of
responsibility
, What suggestions did commissioners Stapleton offered to officers to help them learn and develop
- Answer>>> Maintain a personal journal where you record incidents you ran in how you
manage them
What is the root cause of most conflict between labor and management during contract
negotiations - Answer>>> Failure to manage the relationship between the two parties
In terms of how many fire department is staffed text identifies three types of departments what
are those three types - Answer>>> volunteer, combination, career
What is the primary source of funding for most fire departments - Answer>>> Sales and real
estate taxes
In what year was the international Association of firefighters established - Answer>>> February
28 1918
Which of the following might be considered an important notification that falls within the Chiefs
no surprise rule - Answer>>> Fire fighter on duty injury
Which of the following is the most common complaint that local government is found liable for
all involved in an EEOC complaint - Answer>>> Failure to investigate the complaint
Ethical choices are based on - Answer>>> A value system
What is the level of fire training for most private industry or ERT's - Answer>>> Incipient fire
brigade
The first organize volunteer fire company in the United States was founded in what city -
Answer>>> Philadelphia, Union fire company formed in 1735 by Ben Franklin
The ability of an officer to project an image of being in control of a stressful situation is known
as - Answer>>> Command presence
What type of document is written to define an operational or administrator method to be filed
routinely for the performance of designated operations or actions - Answer>>> Standard
operating procedures
What principle of Fire department organization is based on each fire fighter reporting to only one
supervisor - Answer>>> Unity of command
Which of the following is established by federal or state law but is in Forest at the company level
- Answer>>> Rules or regulations