PGA PGM 3.0 Level 1 Test Facility Management
Test Questions from Bradley Latest Update 2025-
2026 Exam 700 Questions with 100% Verified
Correct Answers Guaranteed A+
"Brought in more events increasing revenues" is an example of a power statement. -
CORRECT ANSWER: True
"Communicating your concerns to others" is one of the interpersonal skills presented in
the Customer Relations Manual. - CORRECT ANSWER: false
"Develop and promote group lesson programs aimed at a women and Juniors" is an
example of an effective business objectives. - CORRECT ANSWER: False
"Giving specific feedback" is defined in the Customer Relations Manual as "responding
to others in a way that shows you genuinely understand what they have expressed." -
CORRECT ANSWER: false- "showing understanding"
"How do you feel about expanding our marketing efforts" is an example of "encouraging
open expression." - CORRECT ANSWER: true
"increase merchandise sales in the golf shop" is an example of a SMART goal. -
CORRECT ANSWER: False
"Modifying your ideas to include other's contributions" is more likely to be part of the
supporting strategy than the involving strategy - CORRECT ANSWER: false-more like
the involving strategy
"So what you are saying is that the changes we made in the last lesson are working
really well" is an example of the "showing understanding" interpersonal skill -
CORRECT ANSWER: true
,A ball at rest in a penalty are is a ball in play? - CORRECT ANSWER: True
A ball is deemed lost if a player has put another ball into play? - CORRECT ANSWER:
True
A bridge over a stream is an "immovable obstruction"? - CORRECT ANSWER: False
When your ball is in a penalty area, you do not get free relief from an immovable
artificial object (see Rule 16.1a(2)
A caddie is an outside influence? - CORRECT ANSWER: True
A caddie may identify a found ball as belonging to his player? - CORRECT ANSWER:
False
A capital budget is used for large value items such as equipment and fixtures -
CORRECT ANSWER: True
A Cash budget records cash and credit card transactions - CORRECT ANSWER: true
A Cash Flow budget is primarily concerned with what measure - CORRECT ANSWER:
Cash Flow
A clear policy on how to handle customers who arrive late for a tee time is an example
of a procedure to be followed in a routine situation - CORRECT ANSWER: False
A co-worker is having difficulty setting up a merchandise display. What strategy would
you use to assist him if your intent were to avoid his losing a sense of ownership in
creating the display? - CORRECT ANSWER: supporting strategy
,A customer arrives late for his assigned tee time on a solidly booked day. He says this is
the second time he has been late because a full parking lot forced him to wait for a
parking place. He wants assurance from the head professional that this situation will be
resolved in the near future. What is the most appropriate interaction strategy for guiding
the head professional's response? - CORRECT ANSWER: supporting strategy-when
seeking support, feeling the need to be understood; desired outcome is commitment
A customer enters the Golf Shop and approaches the Head Golf Professional. He tells
her how frustrated he is that the greens are slow. What interaction strategy and
Interpersonal Skills is the Head Golf Professional using when she says, "I appreciate
that you would like the greens to be faster, however, due to the record high
temperatures this week, the Superintendent raised the height of the mower to reduce
the risk of losing the greens"? - CORRECT ANSWER: convincing strategy and providing
a compelling rationale
A customer is upset when he discovers his tee time reservation has been lost. Which
interpersonal skill would be most useful in resolving the situation? - CORRECT
ANSWER: showing understanding
A customer tells the head professional that he can get the same set of clubs for $45 less
at a discount store. After acknowledging the customer's concerns, he said, "I want to
keep you as a satisfied customer, so why don't we take a minute to go over the kinds of
services we are able to offer through our pro shop." Which interpersonal skill did the
head professional use in her follow-up response? - CORRECT ANSWER: providing a
compelling rationale
A customer tells the head professional that he can purchase the same club from a
discount shop for $25 less. The head professional responds, "We strive to offer our
products at a fair price supported by outstanding service and expertise." Which
interpersonal skill did the head professional exhibit with this response? - CORRECT
ANSWER: providing a compelling rationale
A dead bird lies near a players ball in the same bunker. The bird may be removed
without penalty? - CORRECT ANSWER: True
A facilities financial objectives could achieved through operational strategies alone. -
CORRECT ANSWER: False
, A facility gives up control of its fleet when it leases its golf cars. - CORRECT ANSWER:
false-some control
A Facility profile defines the overall culture of the business - CORRECT ANSWER: True
A fleet rotation program will result in equal use and fewer golf car breakdowns. -
CORRECT ANSWER: true
A Four-Ball stroke play event is best described as two-player teams selecting the better
ball on each hole as the team score for that hole - CORRECT ANSWER: true
A golf car fleet program benefits the golf professional because it eliminates the need for
a caddie program. - CORRECT ANSWER: false
A golf car rental program will often produce a larger margin of profit than any of the
facility's other income generating operations - CORRECT ANSWER: true-either first or
second source of income in point of sale
A Golf Professional is purchasing a golf course. The business plan he presented to his
banker included his history of operating successfully operating similar facilities, budget
projections for the first five years under his management, and objectives and strategies
for reaching his goals. The banker rejected the loan application because of missing
information. What important element is missing from the business plan? - CORRECT
ANSWER: Current state of the business
A golfer arrives ten minutes after his assigned tee time on a booked solid day. Most
likely, which strategy should you use to explain why his tee time was given to someone
else? - CORRECT ANSWER: directing strategy-stating requirements or rules to a
customer
A good way to implement the "involving" strategy is to provide clear and specific
directions and then modify them as needed to gain the cooperation of others. -
CORRECT ANSWER: true
Test Questions from Bradley Latest Update 2025-
2026 Exam 700 Questions with 100% Verified
Correct Answers Guaranteed A+
"Brought in more events increasing revenues" is an example of a power statement. -
CORRECT ANSWER: True
"Communicating your concerns to others" is one of the interpersonal skills presented in
the Customer Relations Manual. - CORRECT ANSWER: false
"Develop and promote group lesson programs aimed at a women and Juniors" is an
example of an effective business objectives. - CORRECT ANSWER: False
"Giving specific feedback" is defined in the Customer Relations Manual as "responding
to others in a way that shows you genuinely understand what they have expressed." -
CORRECT ANSWER: false- "showing understanding"
"How do you feel about expanding our marketing efforts" is an example of "encouraging
open expression." - CORRECT ANSWER: true
"increase merchandise sales in the golf shop" is an example of a SMART goal. -
CORRECT ANSWER: False
"Modifying your ideas to include other's contributions" is more likely to be part of the
supporting strategy than the involving strategy - CORRECT ANSWER: false-more like
the involving strategy
"So what you are saying is that the changes we made in the last lesson are working
really well" is an example of the "showing understanding" interpersonal skill -
CORRECT ANSWER: true
,A ball at rest in a penalty are is a ball in play? - CORRECT ANSWER: True
A ball is deemed lost if a player has put another ball into play? - CORRECT ANSWER:
True
A bridge over a stream is an "immovable obstruction"? - CORRECT ANSWER: False
When your ball is in a penalty area, you do not get free relief from an immovable
artificial object (see Rule 16.1a(2)
A caddie is an outside influence? - CORRECT ANSWER: True
A caddie may identify a found ball as belonging to his player? - CORRECT ANSWER:
False
A capital budget is used for large value items such as equipment and fixtures -
CORRECT ANSWER: True
A Cash budget records cash and credit card transactions - CORRECT ANSWER: true
A Cash Flow budget is primarily concerned with what measure - CORRECT ANSWER:
Cash Flow
A clear policy on how to handle customers who arrive late for a tee time is an example
of a procedure to be followed in a routine situation - CORRECT ANSWER: False
A co-worker is having difficulty setting up a merchandise display. What strategy would
you use to assist him if your intent were to avoid his losing a sense of ownership in
creating the display? - CORRECT ANSWER: supporting strategy
,A customer arrives late for his assigned tee time on a solidly booked day. He says this is
the second time he has been late because a full parking lot forced him to wait for a
parking place. He wants assurance from the head professional that this situation will be
resolved in the near future. What is the most appropriate interaction strategy for guiding
the head professional's response? - CORRECT ANSWER: supporting strategy-when
seeking support, feeling the need to be understood; desired outcome is commitment
A customer enters the Golf Shop and approaches the Head Golf Professional. He tells
her how frustrated he is that the greens are slow. What interaction strategy and
Interpersonal Skills is the Head Golf Professional using when she says, "I appreciate
that you would like the greens to be faster, however, due to the record high
temperatures this week, the Superintendent raised the height of the mower to reduce
the risk of losing the greens"? - CORRECT ANSWER: convincing strategy and providing
a compelling rationale
A customer is upset when he discovers his tee time reservation has been lost. Which
interpersonal skill would be most useful in resolving the situation? - CORRECT
ANSWER: showing understanding
A customer tells the head professional that he can get the same set of clubs for $45 less
at a discount store. After acknowledging the customer's concerns, he said, "I want to
keep you as a satisfied customer, so why don't we take a minute to go over the kinds of
services we are able to offer through our pro shop." Which interpersonal skill did the
head professional use in her follow-up response? - CORRECT ANSWER: providing a
compelling rationale
A customer tells the head professional that he can purchase the same club from a
discount shop for $25 less. The head professional responds, "We strive to offer our
products at a fair price supported by outstanding service and expertise." Which
interpersonal skill did the head professional exhibit with this response? - CORRECT
ANSWER: providing a compelling rationale
A dead bird lies near a players ball in the same bunker. The bird may be removed
without penalty? - CORRECT ANSWER: True
A facilities financial objectives could achieved through operational strategies alone. -
CORRECT ANSWER: False
, A facility gives up control of its fleet when it leases its golf cars. - CORRECT ANSWER:
false-some control
A Facility profile defines the overall culture of the business - CORRECT ANSWER: True
A fleet rotation program will result in equal use and fewer golf car breakdowns. -
CORRECT ANSWER: true
A Four-Ball stroke play event is best described as two-player teams selecting the better
ball on each hole as the team score for that hole - CORRECT ANSWER: true
A golf car fleet program benefits the golf professional because it eliminates the need for
a caddie program. - CORRECT ANSWER: false
A golf car rental program will often produce a larger margin of profit than any of the
facility's other income generating operations - CORRECT ANSWER: true-either first or
second source of income in point of sale
A Golf Professional is purchasing a golf course. The business plan he presented to his
banker included his history of operating successfully operating similar facilities, budget
projections for the first five years under his management, and objectives and strategies
for reaching his goals. The banker rejected the loan application because of missing
information. What important element is missing from the business plan? - CORRECT
ANSWER: Current state of the business
A golfer arrives ten minutes after his assigned tee time on a booked solid day. Most
likely, which strategy should you use to explain why his tee time was given to someone
else? - CORRECT ANSWER: directing strategy-stating requirements or rules to a
customer
A good way to implement the "involving" strategy is to provide clear and specific
directions and then modify them as needed to gain the cooperation of others. -
CORRECT ANSWER: true
