Test Bank for Organizational
Behaviour Understanding and
Managing Life at Work, 12th
Edition (Pearson Canada)
By Gary Johns, Alan Saks
(All Chapters 1-15, 100% Original
Verified, A+ Grade)
All Chapters Arranged Reverse: 15-1
This is the Original Test bank for 12th
Edition, All Other Files in the Market
are Wrong/Old Questions.
,Chapter 15
1. Organizations in a(n) ________ environment must generally exhibit more change to be effective than those
operating in a more ________ environment.
a. dynamic; stable
b. dynamic; hostile
c. stable; dynamic
d. stable; open
e. open; hostile
2. Unfreezing
a. is an organizational development technique pioneered by the U.S. Navy.
b. is the first step in the organizational change process.
c. is the most effective organizational development technique.
d. consistently prevents the diffusion of change efforts.
e. is required to ensure that new attitudes or behaviours become an enduring part of the organization.
3. Almost any organizational change effort must consider changes in ________ to be effective.
a. people
b. technology
c. structure
d. basic goals and strategies
e. process
4. Which statement about environmental change, organizational change, and organizational effectiveness is
TRUE?
a. Organizations that exhibit the most change are most effective, regardless of their environment.
b. Organizations that exhibit the least change are most effective, regardless of their environment.
c. Dynamic environments require a fairly high degree of organizational change if the organization is to be
effective.
d. Stable environments require a fairly high degree of organizational change if the organization is to be
effective.
e. All organizations should exhibit the same degree of change to be effective, regardless of environment.
5. Recent research is showing that some organizations experience constant, unpredictable, non-linear change.
These environments are called
a. difficult.
b. hyperturbulent.
c. chaotic.
d. unmanageable.
e. all of the above.
6. To achieve and maintain seamless change, hyperturbulent environments need to have the qualities of a
________ organization.
a. divisional
b. multi-national
c. learning
d. hierarchical
e. mechanistic
7. What is the main reason reported for the failure of organizational change programs?
a. The failure to use an experienced change agent
b. The failure to conduct a proper diagnosis
c. The failure to change the organization's culture
d. The failure to change the organization's structure
e. The failure to refreeze the change
,Chapter 15
8. What effect does the perception of threat have on change?
a. Motivator for change
b. Extreme inertia
c. Motivator for change and extreme inertia
d. Resistance and extreme inertia
e. Motivator for change and resistance
9. The Stinky Cheese Company has begun to behave rigidly and exhibit extreme inertia. What has happened?
a. Unfreezing
b. Refreezing
c. Resistance
d. Perceived threat
e. Conflict
10. When is inertia most likely to occur?
a. When there is a lack of resources
b. When routines and processes are not modified
c. When routines and processes are modified
d. When there is a lack of resources and routines and processes are not modified
e. When there is a lack of resources and routines and processes are modified
11. When a university program was threatened by low enrollment, the faculty spent many hours revising the
curriculum. Resources were invested but the revised curriculum looked like the old one. What happened?
a. Resistance
b. Poor diagnosis
c. Failure to institutionalize the change
d. Routines and processes were not modified
e. Refreezing did not occur
12. What can cause organizations to unfreeze, scan the environment, and be motivated to change?
a. Perception of threat
b. Perception of inertia
c. Perception of resistance
d. Perception of threat and inertia
e. Perception of threat and resistance
13. In order for change to occur, people must have the
a. capability and the opportunity and the need to change.
b. knowledge and the opportunity and the motivation to change.
c. capability and the opportunity and the support to change.
d. capability and the opportunity and the motivation to change.
e. capability and the motivation and the support to change.
14. Some degree of capability, opportunity, and ________ must be present for successful change.
a. motivation
b. support
c. autonomy
d. feedback
e. leadership
, Chapter 15
15. Organizations sometimes invest resources in PR campaigns to trumpet change without
a. revising routines and processes to actually institutionalize such change.
b. revising routines and processes to actually execute such change.
c. unfreezing to actually execute such change.
d. conducting a diagnosis and revising routines and processes.
e. unfreezing and revising routines and processes.
16. What kind of change involves a more external than internal change?
a. People
b. Culture
c. Technology
d. Structure
e. Branding
17. For major organizational changes, what will contribute to unfreezing?
a. A threat that the organization must change
b. A threat to terminate employees if the organization does not change
c. Government legislation that has a direct impact on the organization
d. Extreme competition from other organizations
e. A clear and compelling vision
18. When will a vision be most effective?
a. When it comes from the union
b. When it appeals to a variety of organizational stakeholders
c. When employees have developed it
d. When top management supports it
e. When it is consistent with the organization's culture
19. The main reason for the failure of organizational change programs is the failure to change an organization's
culture.
a. True
b. False
20. The perception of threat can be a motivator for change or result in extreme inertia.
a. True
b. False
21. One of the most important and difficult changes that an organization can make is to change its technology.
a. True
b. False
22. Lewin's model of change does not apply to firms in hyperturbulent environments.
a. True
b. False
23. In order for change to occur, people must have the capability and the opportunity and the motivation to
change.
a. True
b. False
24. In order for change to occur, people must have the capability and the opportunity and the support to change.
a. True
b. False
Behaviour Understanding and
Managing Life at Work, 12th
Edition (Pearson Canada)
By Gary Johns, Alan Saks
(All Chapters 1-15, 100% Original
Verified, A+ Grade)
All Chapters Arranged Reverse: 15-1
This is the Original Test bank for 12th
Edition, All Other Files in the Market
are Wrong/Old Questions.
,Chapter 15
1. Organizations in a(n) ________ environment must generally exhibit more change to be effective than those
operating in a more ________ environment.
a. dynamic; stable
b. dynamic; hostile
c. stable; dynamic
d. stable; open
e. open; hostile
2. Unfreezing
a. is an organizational development technique pioneered by the U.S. Navy.
b. is the first step in the organizational change process.
c. is the most effective organizational development technique.
d. consistently prevents the diffusion of change efforts.
e. is required to ensure that new attitudes or behaviours become an enduring part of the organization.
3. Almost any organizational change effort must consider changes in ________ to be effective.
a. people
b. technology
c. structure
d. basic goals and strategies
e. process
4. Which statement about environmental change, organizational change, and organizational effectiveness is
TRUE?
a. Organizations that exhibit the most change are most effective, regardless of their environment.
b. Organizations that exhibit the least change are most effective, regardless of their environment.
c. Dynamic environments require a fairly high degree of organizational change if the organization is to be
effective.
d. Stable environments require a fairly high degree of organizational change if the organization is to be
effective.
e. All organizations should exhibit the same degree of change to be effective, regardless of environment.
5. Recent research is showing that some organizations experience constant, unpredictable, non-linear change.
These environments are called
a. difficult.
b. hyperturbulent.
c. chaotic.
d. unmanageable.
e. all of the above.
6. To achieve and maintain seamless change, hyperturbulent environments need to have the qualities of a
________ organization.
a. divisional
b. multi-national
c. learning
d. hierarchical
e. mechanistic
7. What is the main reason reported for the failure of organizational change programs?
a. The failure to use an experienced change agent
b. The failure to conduct a proper diagnosis
c. The failure to change the organization's culture
d. The failure to change the organization's structure
e. The failure to refreeze the change
,Chapter 15
8. What effect does the perception of threat have on change?
a. Motivator for change
b. Extreme inertia
c. Motivator for change and extreme inertia
d. Resistance and extreme inertia
e. Motivator for change and resistance
9. The Stinky Cheese Company has begun to behave rigidly and exhibit extreme inertia. What has happened?
a. Unfreezing
b. Refreezing
c. Resistance
d. Perceived threat
e. Conflict
10. When is inertia most likely to occur?
a. When there is a lack of resources
b. When routines and processes are not modified
c. When routines and processes are modified
d. When there is a lack of resources and routines and processes are not modified
e. When there is a lack of resources and routines and processes are modified
11. When a university program was threatened by low enrollment, the faculty spent many hours revising the
curriculum. Resources were invested but the revised curriculum looked like the old one. What happened?
a. Resistance
b. Poor diagnosis
c. Failure to institutionalize the change
d. Routines and processes were not modified
e. Refreezing did not occur
12. What can cause organizations to unfreeze, scan the environment, and be motivated to change?
a. Perception of threat
b. Perception of inertia
c. Perception of resistance
d. Perception of threat and inertia
e. Perception of threat and resistance
13. In order for change to occur, people must have the
a. capability and the opportunity and the need to change.
b. knowledge and the opportunity and the motivation to change.
c. capability and the opportunity and the support to change.
d. capability and the opportunity and the motivation to change.
e. capability and the motivation and the support to change.
14. Some degree of capability, opportunity, and ________ must be present for successful change.
a. motivation
b. support
c. autonomy
d. feedback
e. leadership
, Chapter 15
15. Organizations sometimes invest resources in PR campaigns to trumpet change without
a. revising routines and processes to actually institutionalize such change.
b. revising routines and processes to actually execute such change.
c. unfreezing to actually execute such change.
d. conducting a diagnosis and revising routines and processes.
e. unfreezing and revising routines and processes.
16. What kind of change involves a more external than internal change?
a. People
b. Culture
c. Technology
d. Structure
e. Branding
17. For major organizational changes, what will contribute to unfreezing?
a. A threat that the organization must change
b. A threat to terminate employees if the organization does not change
c. Government legislation that has a direct impact on the organization
d. Extreme competition from other organizations
e. A clear and compelling vision
18. When will a vision be most effective?
a. When it comes from the union
b. When it appeals to a variety of organizational stakeholders
c. When employees have developed it
d. When top management supports it
e. When it is consistent with the organization's culture
19. The main reason for the failure of organizational change programs is the failure to change an organization's
culture.
a. True
b. False
20. The perception of threat can be a motivator for change or result in extreme inertia.
a. True
b. False
21. One of the most important and difficult changes that an organization can make is to change its technology.
a. True
b. False
22. Lewin's model of change does not apply to firms in hyperturbulent environments.
a. True
b. False
23. In order for change to occur, people must have the capability and the opportunity and the motivation to
change.
a. True
b. False
24. In order for change to occur, people must have the capability and the opportunity and the support to change.
a. True
b. False
