2025-2026 SERIES
CIGNA CERTIFICATION COMPLETE QUESTIONS AND
CORRECT ANSWERS | GRADED AND THE LATEST
SERIES
Which of the following is true regarding our paper Scope of Appointment
(SOA) guidance for brokers?
a. Broker agents must submit a paper SOA along with the enrollment form
b. Broker agents may choose to submit or not submit a paper SOA with an
application
c. Broker agents are exempt from the SOA monitoring process
d. A broker agent will not incur an SOA violation even if we find 5 or more non-
compliant SOAs
e. If a broker agent submits a paper SOA with an application, he or she does
not have to store the SOA for 10 years
Ans: B
Question: When verifying if a doctor is in the Cigna Healthcare network, which
of the following is correct?
You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call
the CARL Unit
Any doctor in the Cigna Healthcare network is also in the Cigna Healthcare
Medicaid network
, 2025-2026 SERIES
You only need to confirm that the doctor is in the network. No need to verify
specialists or any other providers
You should verify doctors and other providers by using Web MD and similar
websites to verify that a doctor is in the network
Ans: You should verify doctors and other providers using the Provider Lookup
Tool, download the daily provider spreadsheets from the resource library and/or call
the CARL Unit
Question: Lucas, a licensed agent has been contracted and appointed by Cigna
Healthcare Medicare. Which of the following does he still need to do in order to
complete all requirements to sell Cigna Medicare plans?
Nothing. He is ready to sell Cigna Healthcare Medicare.
Get ready to market and sell compliantly
Complete all required Cigna Healthcare training
Both B. and C.
Ans: Both B. and C.
Question: Which of the following is applicable when discussing the benefits in
any of our plans?
Use the Summary of Benefits and cover all the benefits of the plan
Use the Summary of Benefits and cover all the benefits the customer is interested
in
Use either the Summary of Benefits of the plan or one that is similar to the plan
being discussed
CIGNA CERTIFICATION COMPLETE QUESTIONS AND
CORRECT ANSWERS | GRADED AND THE LATEST
SERIES
Which of the following is true regarding our paper Scope of Appointment
(SOA) guidance for brokers?
a. Broker agents must submit a paper SOA along with the enrollment form
b. Broker agents may choose to submit or not submit a paper SOA with an
application
c. Broker agents are exempt from the SOA monitoring process
d. A broker agent will not incur an SOA violation even if we find 5 or more non-
compliant SOAs
e. If a broker agent submits a paper SOA with an application, he or she does
not have to store the SOA for 10 years
Ans: B
Question: When verifying if a doctor is in the Cigna Healthcare network, which
of the following is correct?
You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call
the CARL Unit
Any doctor in the Cigna Healthcare network is also in the Cigna Healthcare
Medicaid network
, 2025-2026 SERIES
You only need to confirm that the doctor is in the network. No need to verify
specialists or any other providers
You should verify doctors and other providers by using Web MD and similar
websites to verify that a doctor is in the network
Ans: You should verify doctors and other providers using the Provider Lookup
Tool, download the daily provider spreadsheets from the resource library and/or call
the CARL Unit
Question: Lucas, a licensed agent has been contracted and appointed by Cigna
Healthcare Medicare. Which of the following does he still need to do in order to
complete all requirements to sell Cigna Medicare plans?
Nothing. He is ready to sell Cigna Healthcare Medicare.
Get ready to market and sell compliantly
Complete all required Cigna Healthcare training
Both B. and C.
Ans: Both B. and C.
Question: Which of the following is applicable when discussing the benefits in
any of our plans?
Use the Summary of Benefits and cover all the benefits of the plan
Use the Summary of Benefits and cover all the benefits the customer is interested
in
Use either the Summary of Benefits of the plan or one that is similar to the plan
being discussed
