2025-2026 SERIES
CIGNA HEALTHSPRING COMPLETE QUESTIONS AND
CORRECT ANSWERS | GRADED AND THE LATEST
SERIES
Which of the following is a true statement about the Summary of Benefits?
Ans: A,B,&C
Question: Which of the following are included amongst the consultative selling
skills?
Ans: All of the above
Question: Which of the following will help your needs assessment during a sales
consultation or appointment?
Ans: Questioning skills and focus on discovering and meeting the customer's
needs.
Question: Which of the following statements about submitting an enrollment
application is accurate?
Ans: You must submit within 2 calendar days of receiving the completed
enrollment form.
Question: Which of the fowllowing is a Cigna Guiding Principle that we want all
our representatives, brokers, and partners to embrace?
Ans: Do the right thing. Always!
, 2025-2026 SERIES
Question: Which of the following is a true statement about the new PPO plan?
Ans: Selection of a PCP is not required in order to enroll.
Question: Lucas Sanderson, a licensed and appointed sales agent has become a
Cigna employee. Which of the following does he still need to do in order to
complete all requirements to sell Cigna Medicare plans?
Ans: B&C
Question: Which of the following is true about AEP enrollment submission
Ans: B&D
Question: Which of the following is a valid and compliant way to introduce
yourself as a sales agent?
Ans: A Health Plan/Benefits Consultant or similar
Question: Which of the following statements is true about the Scope of
Appointment (SOA) requirements?
Ans: All planned one-on-one appointments with customers, regardless of the
setting (e.g., in home, library, coffee shop, telephonic etc.), require the completion of
a SOA before the appointment.
Question: Which of the following is a benefit of Cigna's 360 wellness exam?
Ans: Promoting early detection of diseases.
CIGNA HEALTHSPRING COMPLETE QUESTIONS AND
CORRECT ANSWERS | GRADED AND THE LATEST
SERIES
Which of the following is a true statement about the Summary of Benefits?
Ans: A,B,&C
Question: Which of the following are included amongst the consultative selling
skills?
Ans: All of the above
Question: Which of the following will help your needs assessment during a sales
consultation or appointment?
Ans: Questioning skills and focus on discovering and meeting the customer's
needs.
Question: Which of the following statements about submitting an enrollment
application is accurate?
Ans: You must submit within 2 calendar days of receiving the completed
enrollment form.
Question: Which of the fowllowing is a Cigna Guiding Principle that we want all
our representatives, brokers, and partners to embrace?
Ans: Do the right thing. Always!
, 2025-2026 SERIES
Question: Which of the following is a true statement about the new PPO plan?
Ans: Selection of a PCP is not required in order to enroll.
Question: Lucas Sanderson, a licensed and appointed sales agent has become a
Cigna employee. Which of the following does he still need to do in order to
complete all requirements to sell Cigna Medicare plans?
Ans: B&C
Question: Which of the following is true about AEP enrollment submission
Ans: B&D
Question: Which of the following is a valid and compliant way to introduce
yourself as a sales agent?
Ans: A Health Plan/Benefits Consultant or similar
Question: Which of the following statements is true about the Scope of
Appointment (SOA) requirements?
Ans: All planned one-on-one appointments with customers, regardless of the
setting (e.g., in home, library, coffee shop, telephonic etc.), require the completion of
a SOA before the appointment.
Question: Which of the following is a benefit of Cigna's 360 wellness exam?
Ans: Promoting early detection of diseases.
