2025-2026 SERIES
CIGNA’S TEST-OUT EXAM FOR SELLING WITH
INTEGRITY COMPLETE QUESTIONS AND CORRECT
ANSWERS | GRADED AND THE LATEST SERIES
When verifying if a doctor is in the Cigna Healthcare network, which of the
following is correct?
Ans: You should verify doctors and other providers using the Provider Lookup
Tool, download the daily provider spreadsheets from the resource library and/or call
the CARL Unit
Question: What key points can you discuss with your customer to help them
understand their prescription drug coverage?
Ans: All of the above
Question: What is a key Consultative Selling skill that is a stepping stone to
building trust and establishing a long-term customer relationship?
Ans: Rapport
Question: How can you best position the benefits of our plans to meet a
customer's specific needs?
Ans: Craft a narrative about how the plan ties into their specific concerns or
needs
Question: Which of the following statements is true about the Scope of
Appointment (SOA) requirements?
CIGNA’S TEST-OUT EXAM FOR SELLING WITH
INTEGRITY COMPLETE QUESTIONS AND CORRECT
ANSWERS | GRADED AND THE LATEST SERIES
When verifying if a doctor is in the Cigna Healthcare network, which of the
following is correct?
Ans: You should verify doctors and other providers using the Provider Lookup
Tool, download the daily provider spreadsheets from the resource library and/or call
the CARL Unit
Question: What key points can you discuss with your customer to help them
understand their prescription drug coverage?
Ans: All of the above
Question: What is a key Consultative Selling skill that is a stepping stone to
building trust and establishing a long-term customer relationship?
Ans: Rapport
Question: How can you best position the benefits of our plans to meet a
customer's specific needs?
Ans: Craft a narrative about how the plan ties into their specific concerns or
needs
Question: Which of the following statements is true about the Scope of
Appointment (SOA) requirements?
