(Actual) Exam Verified 2025
10 Onboarding Best Practices - ANSWER-1. Align the messaging (determine your
onboarding goals; Ensure your messaging is consistent)
2. Plan the first day (meaningful; understand roles & responsibilities; answer questions;
positive first day)
3. Ensure a meeting with manager the first week (creates a sense of belonging;
participated in higher-quality meetings and spent more time collaborating with their
teams than those who did not have the manager meeting within the first week)
4. support the person's authentic strengths (new hires get more satisfaction and
meaning from their work)
5. Use gamification to engage employees (approach was well-received and had a
positive impact on customer satisfaction)
6. focus on social relationships (onboarding should be fun and participative rather than
boring and top-down)
7. Provide mentors to new hires (help ease new hires into their role and work culture;
more invested in the values of the organization than those without a mentor)
8. or provide buddies (assigning a fellow worker as a 'buddy' to help the newcomer
integrate into the workplace and 2) encouraging a new hire to observe a fellow
associate for a period of time)
9. use diverse and blended formal practices (offering more approaches to facilitate
socialization rather than fewer, should be a primary goal of onboarding programs. In
addition, new employees perceived the range of practices as at least moderately
beneficial to their onboarding experience)
10. gather feedback (online surveys and facilitate discussions with participants about
ways to improve the onboarding program)
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Providing a checklist, Facilitate communication, Reinforce existing culture and sense of
purpose, Provide feedback channels
3 phases of change process - ANSWER-unfreezing, changing, refreezing
5 ways to lead in an era of constant change (video)- putting people first - ANSWER-1.
Inspire through purpose
2. Go all in
3. enable people with the capabilities (skills & tools) they need to succeed during
change
4. Instill a culture of continuous learning
5. For leaders; be directive and inclusive
6 ways to improve outdated onboarding program. - ANSWER-1. Take a proactive
approach (plan the first day)
, 2. offer a proper orientation (prior to onboarding; tour the facility, intro company tech;
overview mission & goals; company org chart; expectations & culture) Use screen-
sharing software
3. make onboarding interactive (engaging trng content; quizzes, videos, webinars -
gamification)
4. personalize the training process (new hires strengths, challenges, & preferences;
meet employees unique needs)
5. make it a social experience (team meeting day one; team building events; encourage
collaboration)
6. solicit and learn from feedback (survey new employees regarding the onboarding
process strength & weaknesses)
An organization's readiness for change management influences... - ANSWER-
organizational strategies and policy related decisions
Baby Boomers (1946-1964) - ANSWER-topmost priority to their work. They are devoted
towards the organization in which they work. They prefer personal communication. They
like to work in teams ie they believe in teamwork; very loyal towards the organization in
which they work - prefer goal oriented style of leadership
-Loyal and competitive workaholics
-Dedicated towards work
-Feeling of entitlement
-Value work, team oriented and rule challenging
Begin this process in advance of the start date by communicating over email. It will help
make day one of the job much less overwhelming, as employees will have a better
sense of what they can expect.
This statement BEST describes which of the following onboarding practices that are
beneficial to both new arrivals and an organization? - ANSWER-Take a proactive
approach
Change Management - ANSWER-complex process and requires serious attention as
well as involvement from the management and people from all levels, in order to
achieve a meaningful or a progressive transformation across various levels.
the need for being flexible as well as adaptable for tackling the growing environmental
uncertainties or competitive threats
Change is inevitable and it can only be managed, failing which the organizations may
cease to exist
utmost importance to technological change and innovative practices for a leadership
advantage