CHAM STUDY GUIDE Latest Update 2025-2026
Exam 85 Questions with 100% Verified Correct
Answers Guaranteed A+
Customer Service - CORRECT ANSWER: Project lasting first impression
Hiring right people
Provide training
EMTALA Definition - CORRECT ANSWER: Emergency Medical Treatment and Labor
Act
EMTALA Function - CORRECT ANSWER: Adhering to all contractual, legal and
regulatory requirement as well as hospital regulation
Financial Clearance - CORRECT ANSWER: Assisting patient to meet healthcare
obligation
Education of the pt regarding their financial obligation for services rendered
Assisting with the applicaton process for gov or charity program
Pre-Registration - CORRECT ANSWER: Streamline the Reg process
Verification of insurance benefits
Clarifying testing, pre-operative or procedure requirement
Medical necessity checking
Referral/Transfer of Services - CORRECT ANSWER: maintaining the continuum of care
for the patient being transfered between facilities as well as intra/inter facility
Regulatory Compliance - CORRECT ANSWER: ...
, Scheduling - CORRECT ANSWER: Ensuring and special needs of the pt are available
Efficient pt flow
Efficient use of facility resource
Provide patient education
Proper identification of the patient
What does the pre-encounter consist of? - CORRECT ANSWER: Customer Service
Verification of Benefits
Referral/Transfer of Services
Scheduling
Financial clearance
Pre-registration
Prior Authorization/Referral Requirement
*NAHAM sponsored resources: o NAHAM Collections Guide o Access Keys -
CORRECT ANSWER:
2 Midnight Rule- On July 1, 2015, CMS released proposed updates to the "Two-
Midnight" rule regarding when inpatient admissions are appropriate for payment under -
CORRECT ANSWER: Medicare Part A.
A valid Patient Consent to Release of Health Information must contain: - CORRECT
ANSWER: *Specific name or general designation of the program or person permitted to
make the disclosure •Name and title of the person or organization to which disclosure is
to be made • Name of the patient •Purpose of disclosure •What information is to be
disclosed •Signature of patient, if minor authorized signature from parent/guardian, if
patient is incompetent or deceased, the signature must be by a legal representative
such as Power of Attorney. •Date consent signed •A statement that the consent is
subject to revocation at any time. •Date the consent will expire • Once record
information is disclosed to an entity not covered by HIPAA, the information may be
subject to further use and disclosure without the protections offered by HIPAA
Affordable Care Act - CORRECT ANSWER: The Patient Protection and Affordable Care
Act (PPACA), commonly called the Affordable Care Act (ACA) or, Obamacare, is a
Exam 85 Questions with 100% Verified Correct
Answers Guaranteed A+
Customer Service - CORRECT ANSWER: Project lasting first impression
Hiring right people
Provide training
EMTALA Definition - CORRECT ANSWER: Emergency Medical Treatment and Labor
Act
EMTALA Function - CORRECT ANSWER: Adhering to all contractual, legal and
regulatory requirement as well as hospital regulation
Financial Clearance - CORRECT ANSWER: Assisting patient to meet healthcare
obligation
Education of the pt regarding their financial obligation for services rendered
Assisting with the applicaton process for gov or charity program
Pre-Registration - CORRECT ANSWER: Streamline the Reg process
Verification of insurance benefits
Clarifying testing, pre-operative or procedure requirement
Medical necessity checking
Referral/Transfer of Services - CORRECT ANSWER: maintaining the continuum of care
for the patient being transfered between facilities as well as intra/inter facility
Regulatory Compliance - CORRECT ANSWER: ...
, Scheduling - CORRECT ANSWER: Ensuring and special needs of the pt are available
Efficient pt flow
Efficient use of facility resource
Provide patient education
Proper identification of the patient
What does the pre-encounter consist of? - CORRECT ANSWER: Customer Service
Verification of Benefits
Referral/Transfer of Services
Scheduling
Financial clearance
Pre-registration
Prior Authorization/Referral Requirement
*NAHAM sponsored resources: o NAHAM Collections Guide o Access Keys -
CORRECT ANSWER:
2 Midnight Rule- On July 1, 2015, CMS released proposed updates to the "Two-
Midnight" rule regarding when inpatient admissions are appropriate for payment under -
CORRECT ANSWER: Medicare Part A.
A valid Patient Consent to Release of Health Information must contain: - CORRECT
ANSWER: *Specific name or general designation of the program or person permitted to
make the disclosure •Name and title of the person or organization to which disclosure is
to be made • Name of the patient •Purpose of disclosure •What information is to be
disclosed •Signature of patient, if minor authorized signature from parent/guardian, if
patient is incompetent or deceased, the signature must be by a legal representative
such as Power of Attorney. •Date consent signed •A statement that the consent is
subject to revocation at any time. •Date the consent will expire • Once record
information is disclosed to an entity not covered by HIPAA, the information may be
subject to further use and disclosure without the protections offered by HIPAA
Affordable Care Act - CORRECT ANSWER: The Patient Protection and Affordable Care
Act (PPACA), commonly called the Affordable Care Act (ACA) or, Obamacare, is a
