NR 509 MIDTERM EXAM STUDY GUIDE
● Chapter 1
Basic and Advanced Interviewing Techniques
Basic maximize patient's comfort, avoid unnecessary changes in position, enhance clinical
efficiency, move head to toe, examine the patient from their right side
Active listening, empathic responses, guided questioning, nonverbal communication, validation,
reassurance, partnering, summarization, transitions, empowering the patient
Active Listening- closely attending to what the patient is communicating, connecting to the
patient’s emotional state and using verbal and nonverbal skills to encourage the patient to expand
on his or her feelings and concerns.
Empathic Responses-the capacity to identify with the patient and feel the patient’s pain as your
own, then respond in a supportive manner.
Guided Questioning- show your sustained interest in the patient’s feelings and deepest
disclosures and allows the interviewer to facilitate full communication, in the patient’s own
words, without interruption.
Non-verbal- includes eye contact, facial expression, posture, head position and movement such
as shaking or nodding, interpersonal distance, and placement of the arms or legs-crossed, neutral,
or open.
Validation- helps to affirm the legitimacy of the patient’s emotional experience.
Reassurance- an appropriate way to help the patient feel that problems have been fully
understood and are being addressed.
● Chapter 1
Basic and Advanced Interviewing Techniques
Basic maximize patient's comfort, avoid unnecessary changes in position, enhance clinical
efficiency, move head to toe, examine the patient from their right side
Active listening, empathic responses, guided questioning, nonverbal communication, validation,
reassurance, partnering, summarization, transitions, empowering the patient
Active Listening- closely attending to what the patient is communicating, connecting to the
patient’s emotional state and using verbal and nonverbal skills to encourage the patient to expand
on his or her feelings and concerns.
Empathic Responses-the capacity to identify with the patient and feel the patient’s pain as your
own, then respond in a supportive manner.
Guided Questioning- show your sustained interest in the patient’s feelings and deepest
disclosures and allows the interviewer to facilitate full communication, in the patient’s own
words, without interruption.
Non-verbal- includes eye contact, facial expression, posture, head position and movement such
as shaking or nodding, interpersonal distance, and placement of the arms or legs-crossed, neutral,
or open.
Validation- helps to affirm the legitimacy of the patient’s emotional experience.
Reassurance- an appropriate way to help the patient feel that problems have been fully
understood and are being addressed.
