IHOP SERVER TEST WITH VERIFIED ANSWERS
1. what is the platinum rule of guest treat guests as they want to be treated
service
2. surveys reveal that guests have be there for me, listen to me, treat me
three basic expectations about nicely
the way want to be treated in our
restaurant.
3. in general there are three type of fast friendly exact
guest
4. when giving their order a guest exact
tells you id like a cheese burger
well done tomato on the side bun
toasted with no butter and fries
extra crispy this guest is
5. when seating a guest the guest friendly
strikes up a conversation with the
hostess about how many years
they have been coming to this
ihop and all the great memories
they have here. the guest is
6. while waiting in the lobby to be fast
seated a guest repeatedly asks
when their table will be ready this
guest is
7. define the last process for resolv- listen apologize solve thank
ing a guest concern
8. what is the best way to ensure smile when talking
your voice comes out across the
telephone as warm and energetic
9. which statement best describes good morning thank you for calling ihop
the greeting you should give when on central this is ashley how may help
answering the phone you
1/5
, IHOP SERVER TEST WITH VERIFIED ANSWERS
10. based on what you've learned, our guests care most about being treat-
which statement about our guests ed with warm and friendly service that
is most true meets their needs
11. what is the proper procedure for turn on water to as hot as u can handle
washing your hands apply soap lather hands and wrists up
to elbows for 20 seconds rinse dry with
hand dryer or single use disposable pa-
per towel and shut off water with towel
12. why is it important to be in proper appearance safety and sanitation safety
uniform and sanitation are our biggest priority
how the guest sees me reflects on the
restaurant and what our standards our
13. what are the guest's choices of ac- 3 buttermilk pancakes, hash browns
companiment for all omelettes(ex- toast seasonal mixed fruit or 3 flavored
cept simple and fit) pancakes
14. how many pancakes are served 4 pancakes
witht rooty tooty fresh and fruity
pancakes
15. what automatically accompanies 4oz mixed fruit
the simple and fit veggie omelette
16. what kind of breakfast meat 2 bacon 2 ham 2 sausage
comes with the breakfast sampler
17. a split decision breakfast consist 2 triangles of french toast 2 eggs 2 ba-
of con 2 sausage 2 buttermilk pancakes
18. how many pancakes are served none
with our savory crepes menu
items
19. what are the choices of french original, strawberry banana, banana
toast for the create your own foster, berry berry, cinnamon swirl, or
french toast stuff french toast
2/5
1. what is the platinum rule of guest treat guests as they want to be treated
service
2. surveys reveal that guests have be there for me, listen to me, treat me
three basic expectations about nicely
the way want to be treated in our
restaurant.
3. in general there are three type of fast friendly exact
guest
4. when giving their order a guest exact
tells you id like a cheese burger
well done tomato on the side bun
toasted with no butter and fries
extra crispy this guest is
5. when seating a guest the guest friendly
strikes up a conversation with the
hostess about how many years
they have been coming to this
ihop and all the great memories
they have here. the guest is
6. while waiting in the lobby to be fast
seated a guest repeatedly asks
when their table will be ready this
guest is
7. define the last process for resolv- listen apologize solve thank
ing a guest concern
8. what is the best way to ensure smile when talking
your voice comes out across the
telephone as warm and energetic
9. which statement best describes good morning thank you for calling ihop
the greeting you should give when on central this is ashley how may help
answering the phone you
1/5
, IHOP SERVER TEST WITH VERIFIED ANSWERS
10. based on what you've learned, our guests care most about being treat-
which statement about our guests ed with warm and friendly service that
is most true meets their needs
11. what is the proper procedure for turn on water to as hot as u can handle
washing your hands apply soap lather hands and wrists up
to elbows for 20 seconds rinse dry with
hand dryer or single use disposable pa-
per towel and shut off water with towel
12. why is it important to be in proper appearance safety and sanitation safety
uniform and sanitation are our biggest priority
how the guest sees me reflects on the
restaurant and what our standards our
13. what are the guest's choices of ac- 3 buttermilk pancakes, hash browns
companiment for all omelettes(ex- toast seasonal mixed fruit or 3 flavored
cept simple and fit) pancakes
14. how many pancakes are served 4 pancakes
witht rooty tooty fresh and fruity
pancakes
15. what automatically accompanies 4oz mixed fruit
the simple and fit veggie omelette
16. what kind of breakfast meat 2 bacon 2 ham 2 sausage
comes with the breakfast sampler
17. a split decision breakfast consist 2 triangles of french toast 2 eggs 2 ba-
of con 2 sausage 2 buttermilk pancakes
18. how many pancakes are served none
with our savory crepes menu
items
19. what are the choices of french original, strawberry banana, banana
toast for the create your own foster, berry berry, cinnamon swirl, or
french toast stuff french toast
2/5
