Final Quiz Reviewer: Total Quality Management Essentials
Team - correct answer ??A group of people who work together and cooperate to share
work and resposibility
1. Management Teams
2. Natural Work Teams
3. Self-managed Teams
4. Virtual Teams
5. Quality Circles
6. Problem-solving Teams
7. Project Teams - correct answer ??Types of Teams
Workplace Environment - correct answer ??Health, safety, and overall well-being of
employees are important factors in the work environment
Workforce Learning and Development - correct answer ??It is one in which in which
companies are reluctant to invest
Compensation and Recognition - correct answer ??Refers to all aspects of pay and
reward
Performance Management - correct answer ??A process for subjectively evaluating the
quality of an employee's work
1. Engaged Employees
2. Not engaged Employees
3. Actively Disengaged employees - correct answer ??Measuring Workforce Engagement:
Workforce Capability - correct answer ??Organization's ability to accomplish its
work processes through the knowledge, skills, abilities, and competencies of its
people
Workforce Capacity - correct answer ??Organization's ability to ensure sufficient
staffing levels to accomplish its work processes and successfully deliver products
and services to customers, including the ability to meet seasonal or varying demand
levels
Leadership - correct answer ??The ability to positively influence people and
systems under one's authority so as to have meaningful impact and achieve important
results
1. Communication
2. Honesty and Integrity
3. Awareness
4. Relationship Building
5. Innovation - correct answer ??Five Leadership Skills found in managers
1. Navigator
2. Communicator
3. Mentor
4. Learner
5. Builder
6. Motivator - correct answer ??Six Competencies
Navigator - correct answer ??Creates shared meaning and provides direction towards
Team - correct answer ??A group of people who work together and cooperate to share
work and resposibility
1. Management Teams
2. Natural Work Teams
3. Self-managed Teams
4. Virtual Teams
5. Quality Circles
6. Problem-solving Teams
7. Project Teams - correct answer ??Types of Teams
Workplace Environment - correct answer ??Health, safety, and overall well-being of
employees are important factors in the work environment
Workforce Learning and Development - correct answer ??It is one in which in which
companies are reluctant to invest
Compensation and Recognition - correct answer ??Refers to all aspects of pay and
reward
Performance Management - correct answer ??A process for subjectively evaluating the
quality of an employee's work
1. Engaged Employees
2. Not engaged Employees
3. Actively Disengaged employees - correct answer ??Measuring Workforce Engagement:
Workforce Capability - correct answer ??Organization's ability to accomplish its
work processes through the knowledge, skills, abilities, and competencies of its
people
Workforce Capacity - correct answer ??Organization's ability to ensure sufficient
staffing levels to accomplish its work processes and successfully deliver products
and services to customers, including the ability to meet seasonal or varying demand
levels
Leadership - correct answer ??The ability to positively influence people and
systems under one's authority so as to have meaningful impact and achieve important
results
1. Communication
2. Honesty and Integrity
3. Awareness
4. Relationship Building
5. Innovation - correct answer ??Five Leadership Skills found in managers
1. Navigator
2. Communicator
3. Mentor
4. Learner
5. Builder
6. Motivator - correct answer ??Six Competencies
Navigator - correct answer ??Creates shared meaning and provides direction towards
