Pagem1
TEST BANK FOR LEADING AND MANAGING IN NURSING, 8TH
m m m m m m m m m
EDITION BY PATRICIA S. YODER-
m m m m
WISE, SUSAN SPORTSMAN CHAPTER 1-25.
m m m m
mmmmmmmmmmmmmmmmmmmmmmmmm Chapterm01:mLeading,mManaging,mandmFollowing
Yoder-Wise: Leading and Managing in Nursing, 8th Edition
m m m m m m m
MULTIPLEmCHOICE
1. Amnursemmanagermofmam20-
bedmmedicalmunitmfindsmthatm80%mofmthempatientsmaremoldermadults.mShemismaskedmtomassessma
ndmadaptmthemunitmtombettermmeetmthemuniquemneedsmofmthemoldermadultmpatient.mUsingmcom
plexitymprinciples,mwhatmwouldmbemthembestmapproachmtomtakemformimplementationmofmthismc
hange?
a. Leveragemthemhierarchicalmmanagementmpositionmtomgetmunitmstaffminvolve
dminmassessmentmandmplanning.
b. Engageminvolvedmstaffmatmallmlevelsminmthemdecision-makingmprocess.
c. Focusmthemassessmentmonmthemunitmandmomitmthemhospitalmandmcomm
unitymenvironment.
d. Hiremamgeriatricmspecialistmtomoverseemandmcontrolmthemproject.
ANS:m B
Complexitymtheorymsuggestsmthatmsystemsminteractmandmadaptmandmthatmdecisionmmakingmoccu
rsmthroughoutmthemsystems,masmopposedmtombeingmheldminmamhierarchy.mInmcomplexitymtheory,m
everymvoicemcounts,mandmtherefore,mallmlevelsmofmstaffmwouldmbeminvolvedminmdecisionmmaking
.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
2. Amunitmmanagermofmam25-
bedmmedical/surgicalmareamreceivesmamphonemcallmfrommamnursemwhomhasmcalledminmsickmfivemt
imesminmthempastmmonth.mHeNmtellsmthemmanagermthatmhemverymmuchmwantsmtomcomemtomwor
mRmImGmB.CmM
kmwhenmscheduledmbutmmustmoftenmcaremformhismwife,mwhomismundergoingmtreatment
formbreastmcancer.mAccordingmtoUMaS N’smTneedmhiO
slow erarchymtheory,mwhatmwouldmbemthembest
approachmtomsatisfyingmthemneedsmofmthismnurse,mothermstaff,mandmpatients?
a. Linemupmagencymnursesmwhomcanmbemcalledminmtomworkmonmshortmnotice.
b. Placemthemnursemonmunpaidmleavemformthemremaindermofmhismwife’smtreatment.
c. Sympathizemwithmthemnurse’smdilemmamandmletmthemchargemnursemknowmthatmthismnurse
maymbemcallingminmfrequentlyminmthemfuture.
, Pagem2
d. Workmwithmthemnurse,mstaffingmoffice,mandmothermnursesmtomarrangemhismscheduled
daysmoffmaroundmhismwife’smtreatments.
ANS:m D
Placingmthemnursemonmunpaidmleavemmaymthreatenmthemnurse’smcapacitymtommeetmphysiologicmne
edsmandmdemotivatemthemnurse.mUnsatisfactorymcoveragemofmshiftsmonmshortmnoticemcouldmaffectm
patientmcaremandmthreatenmthemneedsmofmstaffmtomfeelmcompetent.mArrangingmthemschedulemaroun
d
themwife’smneedsmmeetsmthemneedsmofmthemstaffmandmofmpatientsmwhilemsatisfyingmthemnurse’smneed
formaffiliation.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
3. Amgrievancembroughtmbymamstaffmnursemagainstmthemunitmmanagermrequiresmmediation.mAtmth
emfirstmmediationmsession,mthemstaffmnursemrepeatedlymcallsmthemunitmmanager’smactionsmunfai
r,mandmthemunitmmanagermcontinuesmtomreiteratemthemreasonsmformthemactions.mWhatmwouldm
bemthembestmcoursemofmactionmatmthismtime?
a. Sendmthemtwomdisputantsmawaymtomreachmtheirmownmresolution.
b. Involvemanothermstaffmnurseminmthemdiscussionmformclaritymissues.
NURSINGTB.COM
, LeadingmandmManagingminmNursingm8thmEditionmYoder-
lOMoAR cPSD| 11881637
WisemTestmBank
c. Askmeachmpartymtomexaminemtheirmownmmotivesmandmissuesminmthemconflict.
d. Continuemtomlistenmasmthempartiesmrepeatmtheirmthoughtsmandmfeelingsmabo
utmthemconflict.
ANS:m C
Formresolutionmofmconflict,monemshouldmaddressmtheminterestsmandminvolvementmofmparticipants
minm
themconflictmbymexaminingmthemrealmissuesmofmallmparties.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
4. Atmamsecondmnegotiationmsession,mthemunitmmanagermandmstaffmnursemaremunablemtomr
eachmamresolution.mWhatmismthemappropriatemnextmstep?
a. Arrangemanothermmeetingminmamweek’smtimemsomasmtomallowmamcooling-offmperiod.
b. Elevatemthemnextmnegationmsessionmtomthemnextmmanager,monemlevelmabove.
c. Insistmthatmparticipantsmcontinuemtomtalkmuntilmamresolutionmhasmbeenmreached.
d. Backmthemunitmmanager’smactionsmandmendmthemdispute.
ANS:m B
Partmofmleadershipmismunderstandingmconflictmresolutionmandmabilitymtomnegotiatemandmmanagem
formresolutionmofmissuesmandmconcerns.mThismsituationmhasmfailedmamsecondmnegotiationmsession,
melevationmtomammanagermwithmadditionalmtrainingmtomfacilitatemconflictmresolutionmismimportant
matmthismpoint.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
5. ThemmanagermofmamsurgicalmareamhasmamvisionmformthemfuturemthatmrequiresmthemadditionmofmR
Nmassistantsmormunlicensedmpersonsmtomfeed,mbathe,mandmambulatempatients.mThemRNsmonmth
emstaffmhavemalwaysmpracticedmU m amprN
inmS imaR
rymnI
ursiG
mNmT Ong-
B
de.liC
veryMsystemmandmaremverymresistantmtomthismidea.
Whatmwouldmbemthembestminitialmstrategymformimplementationmofmthismchange?
a. ExploringmthemvaluesmandmfeelingsmofmthemRNmgroupminmrelationshipmtomthismchange
b. LeavingmthemRNsmalonemformamtimemsomtheymcanmthinkmaboutmthemchangembefor
emitmismimplemented
c. Droppingmthemideamandmtryingmformthemchangeminmamyearmormsomwhenmsomem
ofmthempresentmRNsmhavemretired
d. HiringmthemassistantsmandmallowingmthemRNsmtomseemwhatmgoodmadditionsmtheymare
ANS:m A
Influencingmothersmrequiresmemotionalmintelligenceminmdomainsmsuchmasmempathy,mhandlingmrel
ationships,mdeepeningmself-
awarenessminmselfmandmothers,mmotivatingmothers,mandmmanagingmemotions.mMotivatingmothersm
recognizesmthatmvaluesmarempowerfulmforcesmthatminfluencemacceptancemofmchange.mLeavingmthe
mRNsmalonemformamperiodmofmtimembeforemimplementationmdoesm notmprovidemopportunitymtomexpl
oremdifferentmperspectivesmandmvalues.mAvoidingmdiscussionmuntilmthemteammchangesmmaymnotm
promotemadoptionmofmthemchangemuntilmtheremismopportunitymtomexploremperspectivesmandmvalue
smrelatedmtomthemchange.mHiringmofmthemassistantsmdemonstratesmlackmofmempathymformthempersp
ectivesmofmthemRNmstaff.
, LeadingmandmManagingminmNursingm8thmEditionmYoder-
lOMoAR cPSD| 11881637
WisemTestmBank
TOP:m AONEmcompetency:mKnowledgemofmthemHealthmCaremEnvironment
NURSINGTB.COM
y: yc:t s |m | sk y tt .
TEST BANK FOR LEADING AND MANAGING IN NURSING, 8TH
m m m m m m m m m
EDITION BY PATRICIA S. YODER-
m m m m
WISE, SUSAN SPORTSMAN CHAPTER 1-25.
m m m m
mmmmmmmmmmmmmmmmmmmmmmmmm Chapterm01:mLeading,mManaging,mandmFollowing
Yoder-Wise: Leading and Managing in Nursing, 8th Edition
m m m m m m m
MULTIPLEmCHOICE
1. Amnursemmanagermofmam20-
bedmmedicalmunitmfindsmthatm80%mofmthempatientsmaremoldermadults.mShemismaskedmtomassessma
ndmadaptmthemunitmtombettermmeetmthemuniquemneedsmofmthemoldermadultmpatient.mUsingmcom
plexitymprinciples,mwhatmwouldmbemthembestmapproachmtomtakemformimplementationmofmthismc
hange?
a. Leveragemthemhierarchicalmmanagementmpositionmtomgetmunitmstaffminvolve
dminmassessmentmandmplanning.
b. Engageminvolvedmstaffmatmallmlevelsminmthemdecision-makingmprocess.
c. Focusmthemassessmentmonmthemunitmandmomitmthemhospitalmandmcomm
unitymenvironment.
d. Hiremamgeriatricmspecialistmtomoverseemandmcontrolmthemproject.
ANS:m B
Complexitymtheorymsuggestsmthatmsystemsminteractmandmadaptmandmthatmdecisionmmakingmoccu
rsmthroughoutmthemsystems,masmopposedmtombeingmheldminmamhierarchy.mInmcomplexitymtheory,m
everymvoicemcounts,mandmtherefore,mallmlevelsmofmstaffmwouldmbeminvolvedminmdecisionmmaking
.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
2. Amunitmmanagermofmam25-
bedmmedical/surgicalmareamreceivesmamphonemcallmfrommamnursemwhomhasmcalledminmsickmfivemt
imesminmthempastmmonth.mHeNmtellsmthemmanagermthatmhemverymmuchmwantsmtomcomemtomwor
mRmImGmB.CmM
kmwhenmscheduledmbutmmustmoftenmcaremformhismwife,mwhomismundergoingmtreatment
formbreastmcancer.mAccordingmtoUMaS N’smTneedmhiO
slow erarchymtheory,mwhatmwouldmbemthembest
approachmtomsatisfyingmthemneedsmofmthismnurse,mothermstaff,mandmpatients?
a. Linemupmagencymnursesmwhomcanmbemcalledminmtomworkmonmshortmnotice.
b. Placemthemnursemonmunpaidmleavemformthemremaindermofmhismwife’smtreatment.
c. Sympathizemwithmthemnurse’smdilemmamandmletmthemchargemnursemknowmthatmthismnurse
maymbemcallingminmfrequentlyminmthemfuture.
, Pagem2
d. Workmwithmthemnurse,mstaffingmoffice,mandmothermnursesmtomarrangemhismscheduled
daysmoffmaroundmhismwife’smtreatments.
ANS:m D
Placingmthemnursemonmunpaidmleavemmaymthreatenmthemnurse’smcapacitymtommeetmphysiologicmne
edsmandmdemotivatemthemnurse.mUnsatisfactorymcoveragemofmshiftsmonmshortmnoticemcouldmaffectm
patientmcaremandmthreatenmthemneedsmofmstaffmtomfeelmcompetent.mArrangingmthemschedulemaroun
d
themwife’smneedsmmeetsmthemneedsmofmthemstaffmandmofmpatientsmwhilemsatisfyingmthemnurse’smneed
formaffiliation.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
3. Amgrievancembroughtmbymamstaffmnursemagainstmthemunitmmanagermrequiresmmediation.mAtmth
emfirstmmediationmsession,mthemstaffmnursemrepeatedlymcallsmthemunitmmanager’smactionsmunfai
r,mandmthemunitmmanagermcontinuesmtomreiteratemthemreasonsmformthemactions.mWhatmwouldm
bemthembestmcoursemofmactionmatmthismtime?
a. Sendmthemtwomdisputantsmawaymtomreachmtheirmownmresolution.
b. Involvemanothermstaffmnurseminmthemdiscussionmformclaritymissues.
NURSINGTB.COM
, LeadingmandmManagingminmNursingm8thmEditionmYoder-
lOMoAR cPSD| 11881637
WisemTestmBank
c. Askmeachmpartymtomexaminemtheirmownmmotivesmandmissuesminmthemconflict.
d. Continuemtomlistenmasmthempartiesmrepeatmtheirmthoughtsmandmfeelingsmabo
utmthemconflict.
ANS:m C
Formresolutionmofmconflict,monemshouldmaddressmtheminterestsmandminvolvementmofmparticipants
minm
themconflictmbymexaminingmthemrealmissuesmofmallmparties.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
4. Atmamsecondmnegotiationmsession,mthemunitmmanagermandmstaffmnursemaremunablemtomr
eachmamresolution.mWhatmismthemappropriatemnextmstep?
a. Arrangemanothermmeetingminmamweek’smtimemsomasmtomallowmamcooling-offmperiod.
b. Elevatemthemnextmnegationmsessionmtomthemnextmmanager,monemlevelmabove.
c. Insistmthatmparticipantsmcontinuemtomtalkmuntilmamresolutionmhasmbeenmreached.
d. Backmthemunitmmanager’smactionsmandmendmthemdispute.
ANS:m B
Partmofmleadershipmismunderstandingmconflictmresolutionmandmabilitymtomnegotiatemandmmanagem
formresolutionmofmissuesmandmconcerns.mThismsituationmhasmfailedmamsecondmnegotiationmsession,
melevationmtomammanagermwithmadditionalmtrainingmtomfacilitatemconflictmresolutionmismimportant
matmthismpoint.
TOP:m AONEmcompetency:mCommunicationmandmRelationship-Building
5. ThemmanagermofmamsurgicalmareamhasmamvisionmformthemfuturemthatmrequiresmthemadditionmofmR
Nmassistantsmormunlicensedmpersonsmtomfeed,mbathe,mandmambulatempatients.mThemRNsmonmth
emstaffmhavemalwaysmpracticedmU m amprN
inmS imaR
rymnI
ursiG
mNmT Ong-
B
de.liC
veryMsystemmandmaremverymresistantmtomthismidea.
Whatmwouldmbemthembestminitialmstrategymformimplementationmofmthismchange?
a. ExploringmthemvaluesmandmfeelingsmofmthemRNmgroupminmrelationshipmtomthismchange
b. LeavingmthemRNsmalonemformamtimemsomtheymcanmthinkmaboutmthemchangembefor
emitmismimplemented
c. Droppingmthemideamandmtryingmformthemchangeminmamyearmormsomwhenmsomem
ofmthempresentmRNsmhavemretired
d. HiringmthemassistantsmandmallowingmthemRNsmtomseemwhatmgoodmadditionsmtheymare
ANS:m A
Influencingmothersmrequiresmemotionalmintelligenceminmdomainsmsuchmasmempathy,mhandlingmrel
ationships,mdeepeningmself-
awarenessminmselfmandmothers,mmotivatingmothers,mandmmanagingmemotions.mMotivatingmothersm
recognizesmthatmvaluesmarempowerfulmforcesmthatminfluencemacceptancemofmchange.mLeavingmthe
mRNsmalonemformamperiodmofmtimembeforemimplementationmdoesm notmprovidemopportunitymtomexpl
oremdifferentmperspectivesmandmvalues.mAvoidingmdiscussionmuntilmthemteammchangesmmaymnotm
promotemadoptionmofmthemchangemuntilmtheremismopportunitymtomexploremperspectivesmandmvalue
smrelatedmtomthemchange.mHiringmofmthemassistantsmdemonstratesmlackmofmempathymformthempersp
ectivesmofmthemRNmstaff.
, LeadingmandmManagingminmNursingm8thmEditionmYoder-
lOMoAR cPSD| 11881637
WisemTestmBank
TOP:m AONEmcompetency:mKnowledgemofmthemHealthmCaremEnvironment
NURSINGTB.COM
y: yc:t s |m | sk y tt .
