Test Bank for Theory, Practice, and Trends in Human Services, 7th Edition Neukrug
Chap 01 7e - Neukrug
Indicate whether the statement is true or false.
1. A psychiatrist and a psychologist both have the same training, but the difference between them depends on
where they are employed.
a. True
b. False
ANSWER: False
2. Human service professionals know the limit and scope of their professional knowledge and offer services only
within their knowledge, skill base, and scope of practice.
a. True
b. False
ANSWER: False
3. One has to be a physician if one is to be a psychiatrist.
a. True
b. False
ANSWER: True
4. The eight characteristics of the effective helper are fixed, and unlikely to change.
a. True
b. False
ANSWER: False
Indicate the answer choice that best completes the statement or answers the question.
5. Which ethical guideline relates to professionals staying current with knowledge in their field?
a. Consultation
b. Expertness
c. Confidentiality
d. Competence
ANSWER: d
6. Professional associations serve which of the following purposes?
a. Promote medical awareness
b. Publish newsletters and journals
c. Write grants to change legislation
d. Provide direct services to consumers
ANSWER: b
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,Name: Class: Date:
Chap 01 7e - Neukrug
7. Which of the following is understanding the inner world of the client?
a. Empathy
b. Genuineness
c. Acceptance
d. Relationship Building
ANSWER: a
8. An empathic person is one who:
a. has experienced the problem of another person.
b. has dealt with that kind of problem before.
c. has been certified as being empathic.
d. can understand the inner world of another person.
ANSWER: d
9. Which of the following associations is mainly for counselors?
a. American Association of Marriage and Family Therapists (AAMFT)
b. American Counseling Association (ACA)
c. National Organization for Human Services (NOHS)
d. American Assistance Counseling Association (AACA)
ANSWER: b
10. Which professionals can prescribe medications in all 50 states?
a. Psychiatrists
b. Psychologists
c. Psychiatrists and Psychiatric-Mental Health Nurses at the Advanced Practiced Registered Nurse Level
d. Psychiatric-Mental Health Nurses at the Advanced Practiced Registered Nurse Level
ANSWER: c
11. Which of the following is a human service professional role that involves organizing client and community support
to provide needed services?
a. Broker
b. Consultant
c. Data manager
d. Mobilizer
ANSWER: d
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,Name: Class: Date:
Chap 01 7e - Neukrug
12. Effective human service professionals:
a. do their work the same way for all people they try to help.
b. view life as affording opportunities for growth and transformation.
c. realize that life is straightforward and formulaic.
d. listen and then solve all of the person’s problems by themselves.
ANSWER: b
13. Which of the following are you likely to see human service professionals focus on?
a. Complementary work
b. Problem-focused work
c. Working with the unconscious
d. Emphasizing the past
ANSWER: b
14. Cognitively complex people are all but which of the following?
a. More effective with individuals from diverse cultures
b. More open-minded and self-reflective
c. Better able to resolve problems in helping relationships
d. Strongly fixed in their way of viewing the world
ANSWER: d
15. Which of the following has a model with the acronym RESPECTFUL?
a. Cognitive complexity
b. Competence
c. Cross-cultural sensitivity
d. Wellness
ANSWER: c
16. Which of the following is a human service professional role that involves helping clients find and use services?
a. Broker
b. Consultant
c. Data manager
d. Mobilizer
ANSWER: a
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, Name: Class: Date:
Chap 01 7e - Neukrug
17. Human service professional standards say that they are to:
a. offer services only within their knowledge, skill base, and scope of practice.
b. know as much as possible about the human condition and work to provide every possible service they can.
c. work only within their discipline and ignore interprofessional meetings and collaboration.
d. work to coordinate with all types of professionals and always refer clients to other professionals.
ANSWER: a
18. Wellness is important for human service professionals because:
a. it provides a model for understanding people.
b. it allows them to experience more countertransference.
c. It can help people to limit stress, burnout, and compassion fatigue.
d. it inhibits radical acceptance, a form of acceptance that can be detrimental to the helpee.
ANSWER: c
19. Which of the following has a model that includes five factors?
a. Cognitive complexity
b. Competence
c. Cross-cultural sensitivity
d. Wellness
ANSWER: d
20. Which of the following involves being able to take multiple perspectives, which builds empathy and self-
awareness?
a. Cognitive complexity
b. Competence
c. Cross-cultural sensitivity
d. Wellness
ANSWER: a
21. According to the theory of Robert Kegan and William Perry, which quality is consistent with an effective helper?
a. Being critical
b. Being dogmatic
c. Allowing for differing opinions
d. Having a one-dimensional point of view
ANSWER: c
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Chap 01 7e - Neukrug
Indicate whether the statement is true or false.
1. A psychiatrist and a psychologist both have the same training, but the difference between them depends on
where they are employed.
a. True
b. False
ANSWER: False
2. Human service professionals know the limit and scope of their professional knowledge and offer services only
within their knowledge, skill base, and scope of practice.
a. True
b. False
ANSWER: False
3. One has to be a physician if one is to be a psychiatrist.
a. True
b. False
ANSWER: True
4. The eight characteristics of the effective helper are fixed, and unlikely to change.
a. True
b. False
ANSWER: False
Indicate the answer choice that best completes the statement or answers the question.
5. Which ethical guideline relates to professionals staying current with knowledge in their field?
a. Consultation
b. Expertness
c. Confidentiality
d. Competence
ANSWER: d
6. Professional associations serve which of the following purposes?
a. Promote medical awareness
b. Publish newsletters and journals
c. Write grants to change legislation
d. Provide direct services to consumers
ANSWER: b
Page 1
,Name: Class: Date:
Chap 01 7e - Neukrug
7. Which of the following is understanding the inner world of the client?
a. Empathy
b. Genuineness
c. Acceptance
d. Relationship Building
ANSWER: a
8. An empathic person is one who:
a. has experienced the problem of another person.
b. has dealt with that kind of problem before.
c. has been certified as being empathic.
d. can understand the inner world of another person.
ANSWER: d
9. Which of the following associations is mainly for counselors?
a. American Association of Marriage and Family Therapists (AAMFT)
b. American Counseling Association (ACA)
c. National Organization for Human Services (NOHS)
d. American Assistance Counseling Association (AACA)
ANSWER: b
10. Which professionals can prescribe medications in all 50 states?
a. Psychiatrists
b. Psychologists
c. Psychiatrists and Psychiatric-Mental Health Nurses at the Advanced Practiced Registered Nurse Level
d. Psychiatric-Mental Health Nurses at the Advanced Practiced Registered Nurse Level
ANSWER: c
11. Which of the following is a human service professional role that involves organizing client and community support
to provide needed services?
a. Broker
b. Consultant
c. Data manager
d. Mobilizer
ANSWER: d
Page 2
,Name: Class: Date:
Chap 01 7e - Neukrug
12. Effective human service professionals:
a. do their work the same way for all people they try to help.
b. view life as affording opportunities for growth and transformation.
c. realize that life is straightforward and formulaic.
d. listen and then solve all of the person’s problems by themselves.
ANSWER: b
13. Which of the following are you likely to see human service professionals focus on?
a. Complementary work
b. Problem-focused work
c. Working with the unconscious
d. Emphasizing the past
ANSWER: b
14. Cognitively complex people are all but which of the following?
a. More effective with individuals from diverse cultures
b. More open-minded and self-reflective
c. Better able to resolve problems in helping relationships
d. Strongly fixed in their way of viewing the world
ANSWER: d
15. Which of the following has a model with the acronym RESPECTFUL?
a. Cognitive complexity
b. Competence
c. Cross-cultural sensitivity
d. Wellness
ANSWER: c
16. Which of the following is a human service professional role that involves helping clients find and use services?
a. Broker
b. Consultant
c. Data manager
d. Mobilizer
ANSWER: a
Page 3
, Name: Class: Date:
Chap 01 7e - Neukrug
17. Human service professional standards say that they are to:
a. offer services only within their knowledge, skill base, and scope of practice.
b. know as much as possible about the human condition and work to provide every possible service they can.
c. work only within their discipline and ignore interprofessional meetings and collaboration.
d. work to coordinate with all types of professionals and always refer clients to other professionals.
ANSWER: a
18. Wellness is important for human service professionals because:
a. it provides a model for understanding people.
b. it allows them to experience more countertransference.
c. It can help people to limit stress, burnout, and compassion fatigue.
d. it inhibits radical acceptance, a form of acceptance that can be detrimental to the helpee.
ANSWER: c
19. Which of the following has a model that includes five factors?
a. Cognitive complexity
b. Competence
c. Cross-cultural sensitivity
d. Wellness
ANSWER: d
20. Which of the following involves being able to take multiple perspectives, which builds empathy and self-
awareness?
a. Cognitive complexity
b. Competence
c. Cross-cultural sensitivity
d. Wellness
ANSWER: a
21. According to the theory of Robert Kegan and William Perry, which quality is consistent with an effective helper?
a. Being critical
b. Being dogmatic
c. Allowing for differing opinions
d. Having a one-dimensional point of view
ANSWER: c
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