Unit I:Communication Skills Chapter
Methods of Communication
Communication means exchanging ideas, opinions, or information among people. People use different
methods of communication toexpress themselves. The choice of the method depends on various factors,
such as the urgency of message, time availability, expenditure involved, and intellectual and emotional
level of the sender and the receiver.
Methods of Communication
There are three basics methods of communication:
1. Verbal 2. Non-verbal 3. Visual
Let us discuss these methods one by one.
Verbal Communication
Verbal Communication involves the use of words in delivering the
intended message. Words are the most accurate and powerful
tools to express and share ideas.
There are two primary forms of verbal communication.
Oral communication
Written communication
Oral Communication
The process of expressing information or ideas through spoken
words is known as Oral Communication.
Oral Communication is a more natural form of communication
than the written form. The most significant advantage of oral
communication is that it provides immediate feedback and
clarification. Both, the speaker and the listener, take turns to
speak and enter into a kind of dialogue to make the whole
communication process purposeful. It is a time saving and useful
tool. It lends a personal touch to the entire interaction. Telephonic conversation, Vide0-conferencing.
voice mails, general conversation, speeches, meetings, seminars, group discussions, etc., come under the
category of oral communication.
The factors that determine the effectiveness of an oral communication are:
Pace: It means how fast or slow you speak. If the speaker talks too fast, the receiver may not be able to
absorb and interpret the message correctly. On the other hand, if the speaker talks too slow, the receiver
might lose interest.
9
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, Clarityin indudng
speakng words dealy andorretly,
the corret Pronunci
soundsatiofonthe letters witth proper emphass
It retersto
Volume/ Pitch: It means howloud ot sott yourvoce is. Ifthe speaker Lalk n loud
volume with someone sitting dCrOss thetable, he may sound domnatng, nd the
receiver might feel threatened. On the other hand, speakmg nasoftvoce lead,
the
(
receiver to think that the speaker is shy or not confident So, youneed to have
abalanced tone.
Choice of Words It reters to choosing the appropuate
while communicating. Consider the followng example, Word,
remark about someone's shoes usinp two different words
whete a
to entirely ditferent interpretations by the receiver Ihe
lead,
given below lists the comments and the interpretations
Comments Interpretation
These shoes are very cheap. a. The shoes look sthabby.
b.The shoes are not costly.
These shoes are very
economical. The shoes are not costly.
ieieloe, wnile dratting your message, carefully choose words that communicate your
and leave little to no meaing clearly
scope for
misinterpretation.
Fluency: It refers to the abilityto Speak with ease and accuracy in a
that your speech flows well and there are not many language. To talk with tluency means
interruptions to that flow. It keeps the receiver
engaged. For example, too many pauses and words like, um, ah, you
distract the receiver and break the flow of know, etC., used by the speaker may
communication.
Length of Communication:The conversationshould be
for a long duration of time about things simple, short, and to the point. If aspeaker talks
which are not relevant to the topic, the
the speech and the purpose of the speech is listeners lose interest in
defeated. On the other hand, aconversation, which is short,
conveys the message clearly and concisely and keeps the
listeners engaged.
Advantages of Oral Communication
It is interpersonal and helps in building relationships.
It encourages involvement in team work and decision making
procesS.
Oral message provides immediate feedback.
It is cost efficient.
It is a preferred mode of communication for private or
confidential matters.
Disadvantages of Oral Communication
In this form of communication, emotions are visible and, hence, can lead to miscommunication.
It has no legal validity.
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Methods of Communication
Communication means exchanging ideas, opinions, or information among people. People use different
methods of communication toexpress themselves. The choice of the method depends on various factors,
such as the urgency of message, time availability, expenditure involved, and intellectual and emotional
level of the sender and the receiver.
Methods of Communication
There are three basics methods of communication:
1. Verbal 2. Non-verbal 3. Visual
Let us discuss these methods one by one.
Verbal Communication
Verbal Communication involves the use of words in delivering the
intended message. Words are the most accurate and powerful
tools to express and share ideas.
There are two primary forms of verbal communication.
Oral communication
Written communication
Oral Communication
The process of expressing information or ideas through spoken
words is known as Oral Communication.
Oral Communication is a more natural form of communication
than the written form. The most significant advantage of oral
communication is that it provides immediate feedback and
clarification. Both, the speaker and the listener, take turns to
speak and enter into a kind of dialogue to make the whole
communication process purposeful. It is a time saving and useful
tool. It lends a personal touch to the entire interaction. Telephonic conversation, Vide0-conferencing.
voice mails, general conversation, speeches, meetings, seminars, group discussions, etc., come under the
category of oral communication.
The factors that determine the effectiveness of an oral communication are:
Pace: It means how fast or slow you speak. If the speaker talks too fast, the receiver may not be able to
absorb and interpret the message correctly. On the other hand, if the speaker talks too slow, the receiver
might lose interest.
9
Kips | Information Technology
, Clarityin indudng
speakng words dealy andorretly,
the corret Pronunci
soundsatiofonthe letters witth proper emphass
It retersto
Volume/ Pitch: It means howloud ot sott yourvoce is. Ifthe speaker Lalk n loud
volume with someone sitting dCrOss thetable, he may sound domnatng, nd the
receiver might feel threatened. On the other hand, speakmg nasoftvoce lead,
the
(
receiver to think that the speaker is shy or not confident So, youneed to have
abalanced tone.
Choice of Words It reters to choosing the appropuate
while communicating. Consider the followng example, Word,
remark about someone's shoes usinp two different words
whete a
to entirely ditferent interpretations by the receiver Ihe
lead,
given below lists the comments and the interpretations
Comments Interpretation
These shoes are very cheap. a. The shoes look sthabby.
b.The shoes are not costly.
These shoes are very
economical. The shoes are not costly.
ieieloe, wnile dratting your message, carefully choose words that communicate your
and leave little to no meaing clearly
scope for
misinterpretation.
Fluency: It refers to the abilityto Speak with ease and accuracy in a
that your speech flows well and there are not many language. To talk with tluency means
interruptions to that flow. It keeps the receiver
engaged. For example, too many pauses and words like, um, ah, you
distract the receiver and break the flow of know, etC., used by the speaker may
communication.
Length of Communication:The conversationshould be
for a long duration of time about things simple, short, and to the point. If aspeaker talks
which are not relevant to the topic, the
the speech and the purpose of the speech is listeners lose interest in
defeated. On the other hand, aconversation, which is short,
conveys the message clearly and concisely and keeps the
listeners engaged.
Advantages of Oral Communication
It is interpersonal and helps in building relationships.
It encourages involvement in team work and decision making
procesS.
Oral message provides immediate feedback.
It is cost efficient.
It is a preferred mode of communication for private or
confidential matters.
Disadvantages of Oral Communication
In this form of communication, emotions are visible and, hence, can lead to miscommunication.
It has no legal validity.
Information Technology I Kips
