SCGM Ch 16 Exam With Complete Solutions 100% Verified
Queues form when demand _______ capacity. - ANSWER is greater than
The greater the demand, the ______ the person arriving at time T will be served. -
ANSWER later
True or false: Calculating the average time spent serving each customer requires
measuring how long each customer spends waiting and being served. - ANSWER false
The higher the implied utilization the ______ time customers need to wait to be served. -
ANSWER more
Another name for peak-load pricing is ___ pricing - ANSWER congestion
Queue growth rate is positive when __________. - ANSWER demand exceeds capacity
The higher the capacity, the _______ the person arriving at time T will be served. -
ANSWER sooner
The higher the implied utilization, the _______ the average time to serve a unit. -
ANSWER longer
Implied utilization is the ratio of ___ to capacity - ANSWER demand
The idea being an off-peak discount is to shift demand __________. - ANSWER from a
peak period to a non-busy period
, off-peak ___ refers to offering reduced prices during a time period with low demand -
ANSWER discount
___-load pricing refers to charging more during the times that you know you are busiest -
ANSWER peak
Encouraging airline passengers to check in online is an example of which kind of
strategy? - ANSWER pre-processing
Peak-load pricing refers to charging ______ during the time period with the highest
demand. - ANSWER more
Capacity exceeding demand does not guarantee that a queue will not form because
there can be ___ in how customers arrive and how long it takes to serve them. -
ANSWER variability
Another name for peak-load pricing is ___ pricing. - ANSWER congestion
The ___ process refers to the flow of customers arriving to the system. - ANSWER
arrival
A pre-processing strategy tries to move the work done to process a customer to an
_______ time. - ANSWER off-peak
Off-peak ___ refers to offering reduced prices during a time period with low demand. -
ANSWER discount
Assuming that capacity exceeding demand is enough to ensure queues don't form
ignores ___. - ANSWER variability
The ___ time is the time between customer arrivals to a system. - ANSWER interarrival
Queues form when demand _______ capacity. - ANSWER is greater than
The greater the demand, the ______ the person arriving at time T will be served. -
ANSWER later
True or false: Calculating the average time spent serving each customer requires
measuring how long each customer spends waiting and being served. - ANSWER false
The higher the implied utilization the ______ time customers need to wait to be served. -
ANSWER more
Another name for peak-load pricing is ___ pricing - ANSWER congestion
Queue growth rate is positive when __________. - ANSWER demand exceeds capacity
The higher the capacity, the _______ the person arriving at time T will be served. -
ANSWER sooner
The higher the implied utilization, the _______ the average time to serve a unit. -
ANSWER longer
Implied utilization is the ratio of ___ to capacity - ANSWER demand
The idea being an off-peak discount is to shift demand __________. - ANSWER from a
peak period to a non-busy period
, off-peak ___ refers to offering reduced prices during a time period with low demand -
ANSWER discount
___-load pricing refers to charging more during the times that you know you are busiest -
ANSWER peak
Encouraging airline passengers to check in online is an example of which kind of
strategy? - ANSWER pre-processing
Peak-load pricing refers to charging ______ during the time period with the highest
demand. - ANSWER more
Capacity exceeding demand does not guarantee that a queue will not form because
there can be ___ in how customers arrive and how long it takes to serve them. -
ANSWER variability
Another name for peak-load pricing is ___ pricing. - ANSWER congestion
The ___ process refers to the flow of customers arriving to the system. - ANSWER
arrival
A pre-processing strategy tries to move the work done to process a customer to an
_______ time. - ANSWER off-peak
Off-peak ___ refers to offering reduced prices during a time period with low demand. -
ANSWER discount
Assuming that capacity exceeding demand is enough to ensure queues don't form
ignores ___. - ANSWER variability
The ___ time is the time between customer arrivals to a system. - ANSWER interarrival
