MGMT 3720 CH. 18 EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED
An example of change in the nature of the workforce is an increase in ________.
cultural diversity
Organizations are increasingly adjusting their processes and positioning their
products as environment friendly and sustainable in order to increase their
appeal to consumers. This is a response to changes in ________.
social trends
Tescra Education is an educational publishing company that provides textbooks
in the area of higher education. The company has been in business for almost 20
years now and has earned substantial profits during this period. Which of the
following trends, if true, would drive the company to change its business
strategy?
a need for learning environments where students feel safe to apply the knowledge
they've acquired in the classroom to real-life situations
Which of the following, if true, would most strengthen the argument that Fony
Corp. should upgrade its technology?
Fony's main client account is at risk after the client had to recall nearly 2 million
notebooks owing to defective batteries.
Which of the following, if true, would most weaken the argument that Fony Corp.
should upgrade its technology?
,The technology which the company is considering adopting was recently developed and
has not yet been successfully implemented in a real business context.
An example of change in competition is ________
U.S. manufactured Toyota vehicles
A paper sales company designs and offers a new method of purchasing and
shipping commercial quantities of paper through its Web site. The company used
to do its business through its sales representative. This is an example of a(n)
________ change.
planned
________ are persons who act as catalysts and assume the responsibility for
managing refinement activities.
Change agents
Which of the following reactions from employees is preferable as a response to
change?
open discussion
It is easiest for management to deal with resistance when it is ________.
overt
A(n) ________ resistance to change clouds the link between the change and the
reaction to it and may surface weeks, months, or even years later.
deferred
Which of the following resistances to change is overt and immediate?
complaint
Which of the following resistances to change is implicit?
, increased error
Organizations have built-in mechanisms—like their selection processes and
formalized regulations—to produce stability. When an organization is confronted
with change, these mechanisms act as a counterbalance to sustain stability.
Which of the following organizational sources of resistance to change is
represented by these mechanisms?
structural inertia
Which of the following is an example of an individual source of resistance to
change?
fear of the unknown
As a result of changing technology and unstable environment, your company is
planning to undertake restructuring of the business. The employees in your
company are worried about this upcoming change and many of them are anxious
due to a fear that they will lose their jobs as a result of this change. But that is not
the case. The company only wants to restructure its business units, and it is not
planning to cut down on jobs. In such a situation, which of the following
techniques is most likely to be used by your company to deal with the employees'
resistance to change?
education and communication
Which of the following is an example of an organizational source of resistance to
change?
limited focus of change
WITH COMPLETE SOLUTIONS VERIFIED
An example of change in the nature of the workforce is an increase in ________.
cultural diversity
Organizations are increasingly adjusting their processes and positioning their
products as environment friendly and sustainable in order to increase their
appeal to consumers. This is a response to changes in ________.
social trends
Tescra Education is an educational publishing company that provides textbooks
in the area of higher education. The company has been in business for almost 20
years now and has earned substantial profits during this period. Which of the
following trends, if true, would drive the company to change its business
strategy?
a need for learning environments where students feel safe to apply the knowledge
they've acquired in the classroom to real-life situations
Which of the following, if true, would most strengthen the argument that Fony
Corp. should upgrade its technology?
Fony's main client account is at risk after the client had to recall nearly 2 million
notebooks owing to defective batteries.
Which of the following, if true, would most weaken the argument that Fony Corp.
should upgrade its technology?
,The technology which the company is considering adopting was recently developed and
has not yet been successfully implemented in a real business context.
An example of change in competition is ________
U.S. manufactured Toyota vehicles
A paper sales company designs and offers a new method of purchasing and
shipping commercial quantities of paper through its Web site. The company used
to do its business through its sales representative. This is an example of a(n)
________ change.
planned
________ are persons who act as catalysts and assume the responsibility for
managing refinement activities.
Change agents
Which of the following reactions from employees is preferable as a response to
change?
open discussion
It is easiest for management to deal with resistance when it is ________.
overt
A(n) ________ resistance to change clouds the link between the change and the
reaction to it and may surface weeks, months, or even years later.
deferred
Which of the following resistances to change is overt and immediate?
complaint
Which of the following resistances to change is implicit?
, increased error
Organizations have built-in mechanisms—like their selection processes and
formalized regulations—to produce stability. When an organization is confronted
with change, these mechanisms act as a counterbalance to sustain stability.
Which of the following organizational sources of resistance to change is
represented by these mechanisms?
structural inertia
Which of the following is an example of an individual source of resistance to
change?
fear of the unknown
As a result of changing technology and unstable environment, your company is
planning to undertake restructuring of the business. The employees in your
company are worried about this upcoming change and many of them are anxious
due to a fear that they will lose their jobs as a result of this change. But that is not
the case. The company only wants to restructure its business units, and it is not
planning to cut down on jobs. In such a situation, which of the following
techniques is most likely to be used by your company to deal with the employees'
resistance to change?
education and communication
Which of the following is an example of an organizational source of resistance to
change?
limited focus of change
